Hotel is neglected and going through some sort of transition. Hotel had like 3 names and I'm still not sure if that was a Radisson, Holiday Inn or "the Arch".
Only 1 working elevator for the whole week. Only 1 person at front desk for 11am checkout.
Breakfast was $15 and used dehydrated eggs, and coffee creamer was a single bottle of Nescafe vanilla-flavored stuff. No milk! Onsite restaurant was closed.
Room was fine, and clean so that's what really matters. Bed was comfortable.
Neighborhood is on the back entrance on dirty side of the conference center. Poorly lit, no secure parking
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酒店回复: Thank you for your review. We do apologize about the elevator but as you saw the elevator company was here working on it several days. We recently changed to Radisson but unfortunately some sites online have not updated yet. I can assure you that the Items on the buffet include fresh scrambled eggs, not dehydrated and the milk was in the cold bar area along with almond milk. We do offer other creamers due to guest requests such as you mentioned.
1.0分
商务出差
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It's awful
Do not stay here, it's awful. They have no internet at all, and due to having no internet the phones don't work so that seems rather unsafe. The room and common areas were filthy; the carpets look as though no one has vacuumed them in months. The entire place felt unsafe! My room was dirty; the furniture was stained and had holes in it. There was black mold on the ceiling of the room and water damage. My room felt really dark, and dingy. At some point someone had thrown a party in the room and there was still tons of tape and thumb tacks in the walls and ceiling. Besides for checking in I didn't see a single employee the entire time I was there. Thankfully I was only there for 1 night.
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酒店回复: Thank you for the response. Unfortunately the internet was out due to an issue outside of the property, and the phone are VOIP. Most guests have a cell phone to make calls. We do apologize about the inconvenience.
5.0分
其他
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The staff were very helpful. We needed batteries for the tv remote and they sent someone up right away. The room was clean! The bed comfortable. The check in staff very helpful. Unfortunately, they are in the middle of a remodel so there was only one working elevator, no restaurant or breakfast. Would still stay here again. Convenient to downtown and the Dome of America.
酒店回复: Thank you for your review and staying with us.
2.0分
朋友出游
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In their defense they were in the middle of renovations but due to that they only had 1 working elevator and the restaurant was closed so no breakfast. The door to my room was off center so couldd only open it 3/4 of the way. On the good side the ac worked well and the shower water was hot.
1.0分
商务出差
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Person at the front desk was shouting at people and us for our room numbers. Saying it was for "security reasons" even though giving out room numbers is not supposed to be a thing. We left a day early because of it.
The room was okay. Could have been nicer. The ac didn't want to cool the first day and by day 2 it was an ice box. No in between.
The area around us was dirty, everything seemed under construction with no end in sight, and parking was very sketchy/just out in the open.
Would not recommend and will not be staying again.
3.0分
朋友出游
Air conditioning needs work & they need more parking spaces, also had no way of knowing we needed to park backwards so ended up getting a $30 parking violation
我预订酒店时主要考虑两点：要有泳池和免费停车。泳池是室内的，这没问题。但让我惊讶的是泳池竟然这么小，而且水超级冷，根本没法享受，这实在太令人失望了。所以，我预订这里的主要原因之一（泳池）完全没用上，这点很不满意。酒店房间里的家具是比较新的，但整个楼层的地板和大堂的家具都布满了污渍，看起来很脏。一楼的制冰机/自动售货机指示牌是错的。我问了一个态度粗鲁的客房服务员，她好像因为我打扰了她打扫而不高兴。她告诉我制冰机在转角处……结果那个坏掉的机器却在建筑的另一边。我最后在楼上找到了一个制冰机。前台的工作人员都非常友善和礼貌，真的很好。但如果他们能更清楚地说明停车情况就好了，这样我就不会每天都收到罚单了。他们目前没有免费停车场。你只能停在他们的临时下客区，或者是侧面的一小段路边停车位。其他可用的停车场都是按天收费的。正因为如此，我在侧面找到一个停车位（酒店建议的路边停车），之后我就没动过车，一直停在那里，去哪里都靠步行。结果退房时，我发现有好几天的停车罚单。我进去问他们，这块地方是不是他们之前说的停车位，他们说是。我告诉他们我收到了罚单，他们说这是市政管理的，必须倒车入库，否则就会被罚。如果当初他们建议的时候能告诉我这些就好了。我出去看停车场有没有标志。有一个标志在很远的地方，从我来的方向根本看不到。我还注意到几乎所有车辆都停错了方向，很明显他们要么没被告知，要么也没看到标志。我开始提醒我能遇到的人。每天30美元的罚单，市政府肯定从外地游客等不了解圣路易斯停车法规的人身上赚了不少钱……酒店不会提醒你这些，但他们是知道的。除了这些问题，其他一切都还不错。
去参展的，离展会的位置非常近，非常方便，但其他的都非常一般，没啥地方好玩的，但周边餐厅还多，吃饭比较方便
俩优点：1.离会展中心近；2.免费咖啡随便喝。其他就……将就住吧。
泳池水很脏，窗户地毯很脏，还有令人恶心的气味
Hotel is neglected and going through some sort of transition. Hotel had like 3 names and I'm still not sure if that was a Radisson, Holiday Inn or "the Arch".
Only 1 working elevator for the whole week. Only 1 person at front desk for 11am checkout.
Breakfast was $15 and used dehydrated eggs, and coffee creamer was a single bottle of Nescafe vanilla-flavored stuff. No milk! Onsite restaurant was closed.
Room was fine, and clean so that's what really matters. Bed was comfortable.
Neighborhood is on the back entrance on dirty side of the conference center. Poorly lit, no secure parking
It's awful
Do not stay here, it's awful. They have no internet at all, and due to having no internet the phones don't work so that seems rather unsafe. The room and common areas were filthy; the carpets look as though no one has vacuumed them in months. The entire place felt unsafe! My room was dirty; the furniture was stained and had holes in it. There was black mold on the ceiling of the room and water damage. My room felt really dark, and dingy. At some point someone had thrown a party in the room and there was still tons of tape and thumb tacks in the walls and ceiling. Besides for checking in I didn't see a single employee the entire time I was there. Thankfully I was only there for 1 night.
The staff were very helpful. We needed batteries for the tv remote and they sent someone up right away. The room was clean! The bed comfortable. The check in staff very helpful. Unfortunately, they are in the middle of a remodel so there was only one working elevator, no restaurant or breakfast. Would still stay here again. Convenient to downtown and the Dome of America.
In their defense they were in the middle of renovations but due to that they only had 1 working elevator and the restaurant was closed so no breakfast. The door to my room was off center so couldd only open it 3/4 of the way. On the good side the ac worked well and the shower water was hot.
Person at the front desk was shouting at people and us for our room numbers. Saying it was for "security reasons" even though giving out room numbers is not supposed to be a thing. We left a day early because of it.
The room was okay. Could have been nicer. The ac didn't want to cool the first day and by day 2 it was an ice box. No in between.
The area around us was dirty, everything seemed under construction with no end in sight, and parking was very sketchy/just out in the open.
Would not recommend and will not be staying again.
Air conditioning needs work & they need more parking spaces, also had no way of knowing we needed to park backwards so ended up getting a $30 parking violation