酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the late check-in, lack of lift access, and the absence of breakfast options. We understand how frustrating it must have been after a long day of travel, and we truly regret that we weren’t able to provide the level of service you expected.Your comments about the room and cleanliness are appreciated, but we recognize that other aspects of your experience fell short. We will certainly look into improving communication for late arrivals, ensuring better options for breakfast, and providing more assistance with luggage for guests with mobility challenges.We hope you'll consider staying with us again in the future, and that your next experience will be much more enjoyable.
酒店回复: Thank you for your feedback! We're glad to hear you enjoyed your simple, clean room and the newly renovated bathroom. It’s great that you had easy access to the hotel and enjoyed the bistro and live music on Saturday night. We’re also happy to hear you appreciated the convenient location near shops. We look forward to welcoming you back soon!
酒店回复: Thank you so much for your kind words! We're thrilled to hear that Kylie made such a positive impression with her warm and helpful service. It’s great to know that you enjoyed the rooms, amenities, and dining experience. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay
酒店回复: Thank you for the great review! We’re so happy to hear you enjoyed the location, helpful staff, and the pub downstairs. It’s great to know you found the rooms modern and clean, and that you appreciated the convenience of being within walking distance to shops and dining. We’d love to welcome you back for another stay soon!
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酒吧工作人员负责接待，如果他们很忙的话，这可能会有点麻烦。
预订时出现了一些混乱，但没什么大不了的……
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酒店回复: Hi Kenneth,Thank you for your feedback. Are you able to provide a bit more information regarding your booking. This may help us iron out or find any issues we may have. Many thanks,Hannah
洒店Dinning business 很好。Accommodation 估计非主业。但整体服务和 cleaning 程度很好。值得过路客入住。
一早10点必须退房，wifi signal is bad.
乡下地方没办法，前台都是臭脸，唯一好处房间大。
很少遇到这么差的饭店服务。
太棒了
由于一整天的长途驾驶，行程严重延误，我们入住得很晚，工作人员让我们久等了，不知道什么时候才能有人来帮我们办理入住。我们要求延迟退房，但他们无法满足我们的要求。我们预订的是顶楼的房间，没有电梯，所以我们只能拖着大行李爬两层楼梯。早上，酒店没有早餐供应，镇上也没有开门的咖啡馆。我们很早就出发了，又累又饿，准备去一个小时后去吃早餐。房间干净舒适，但除此之外，这次住宿体验非常不好。
酒店后方的一间简朴客房。非常干净，配有所有常用设施。最近装修的浴室很好。酒店交通便利，有一家很棒的小酒馆。周六晚上有好听的音乐。靠近商店。
受到迷人凯莉的热情接待，她非常热情和乐于助人。我们入住期间，她一直照顾我们。房间和所有设施都一尘不染。用餐区和食物都很棒！
地理位置优越，员工乐于助人。非常适合短期住宿。下雨时可以去楼下的酒吧。步行即可到达商店和其他餐饮区。房间也很现代、干净。
酒吧工作人员负责接待，如果他们很忙的话，这可能会有点麻烦。
预订时出现了一些混乱，但没什么大不了的……
对我们的目的来说非常方便。工作人员非常友好热情。
温莎城堡酒店位置便利。
床和枕头非常舒适。我的伴侣患有间歇性背痛，他说这张床是他睡过的最好的床之一。
淋浴水压很好，热水充足。
房间每天都会及时打扫。咖啡和茶供应，包括一小包免费饼干，每天都会补充。
我们一定会在访问东梅特兰时再次入住。