酒店回复: Dear Guests, Thank you for sharing your impressions. We are sorry to hear that your stay did not fully meet your expectations, but we would like to offer some important clarifications. Our rooms and common areas are maintained regularly and with close attention to detail, as guest comfort and cleanliness remain top priorities for us. The furnishings are in line with the hotel's style and are kept in proper working condition. Safe deposit services are available to all guests, with full information and assistance readily provided by our reception team. Regarding our staff, we would like to emphasize that our team consists of well-trained, dedicated professionals who treat every guest with respect and care. While we take all feedback seriously, we believe that individual impressions should not overshadow the consistent efforts of the entire team. Thank you once again for your time. We remain committed to delivering quality service and a comfortable experience for all our guests. Kind regards, The MPM Hotels Team
4.0分
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We stayed at the hotel from Valentine’s Day for a week during the school holidays for a skiing trip and was pleasantly surprised. The hotel is fairly centrally located in terms of location to the main Gondola for skiing and close to restaurants, bars and supermarkets. Upon check in we were given room 501 on the top floor in the corner which was a very larger corner room with 3 single beds. The room had a small dining table with chairs, and small kitchenette, although the hob is disconnected, there is also a sink and fridge. We did use the fridge for storage for some groceries. We had previously read reviews about being wrongfully charged for the minibar but this was not the case for us, we left a note for the cleaner to say we were not taking items but using the fridge for storage. The room also had a large wet room with skylight with a view of the mountains. The bathroom also had a couple of amenities such as shampoo, shower gel, hand soap and shower cap. The room was incredibly clean and well maintained by Svetlana. Each day we received fresh robes for the spa and cleaning was done to a very high standard. We were on a half board basis so ate breakfast and dinner at the hotel. I honestly cannot fault the food what so ever. I am incredibly well travelled and this has got to be one of the best quality buffets I have come across. The food was hot, flavourful and a great selection each day. My daughter always found something to eat and noted themed nights every few nights, including a lovely Valentines spread, Bulgarian night and Italian night. Breakfast had your full English with a little twist. Everything was fresh and the chefs were on top of the buffet making sure everything was replenished swiftly. There was an abundance of meat and my husband was in his absolute element, he even tried shark! Coffee/tea and juice is included at breakfast and there is a water dispenser for drinks evening meals. We sat around the fire and bar area which was nice. The drinks are reasonably priced, particularly for a hotel, with a wide selection. The spa was lovely and very well needed after a days skiing. The spa is clean and well maintained with lots of saunas to choose from, hot tile beds, hot tub, Roman bath and pool. We used this daily. It was also very handy that my daughter aged 11 was able to use the spa also which meant we could enjoy it as a family. There are also plenty of loungers around the pool to relax on. We didn’t have any treatments but there was a lot on offer for those that may want one. There is also a small games room for the children which was in full use whilst we were there due to the holidays. These were chargeable arcade games. The day before we left we were given a note under our door to confirm our check out time. We initially wondered what this was however found out upon checking out that this was because if you leave before breakfast they prepare a little breakfast bag for you. This was a lovely touch as we didn’t expe
5.0分
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I booked for around 10 nights and what I can say is that the expierence was really amazing. My room was really clean, even on the corners. There is a bar, a restaurant and also the food tasted good. The lobby looks great, it’s big and it has an extra room for games so the kids are enjoyed. The hotel has a spa with a swimming pool and a sauna. The staff were also very kind and always ready to help. Overall it’s really a great hotel and I would recommend it definitely.
3.0分
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Overall 3 star stay. Location is fine, a short walk from the gondola or ski shops. Service was good, friendly cleaners and restaurant staff. However, had cold showers every day, despite complaining and being told it was fixed.
5.0分
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We had a truly wonderful experience here, the spa is perfect for our needs. We had two studios for myself, husband & two teens. We had b&b with our package, rooms perfect well serviced daily and excellent cleaning, breakfast ok but not what we used too but lots of options available. Coffee poor 😟. But staff excellent and extremely helpful and knowledgeable and friendly. Great location walking distance to just about anywhere you need to go.
1.0分
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The atrium in this hotel is very noisy. Don’t expect any sleep. You can hear conversations on the ground floor from the 5th floor. The morning staff are noisy when setting up for breakfast. Guests are also allowed to smoke in the atrium which means your room smells of cigarette smoke if you open any windows facing the atrium. I tried to speak to staff to turn the music down when they were having a party (02:38am) and the door was closed on me. Very rude. Food is okay. We ended up eating out a lot for a better variety. Rooms are very basic.
3.0分
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The hotel is pretty close to the ski gondola which is a plus. It is very clean (facilities and room) and most of the staff is helpful. We also liked the heated pool, saunas and roman bath after a full day of skiing. However, there are some aspects that can be improved, considering the 4* displayed: 1. the food, although is diverse and you can always find something to eat, is of poor quality. 2. we booked an apartment and the bathroom did not have a fan ( it was a small sauna in the evenings). Also, some furniture could be replaced to reflect the 4* standards; 3. the smell of burning wood from the fireplace in the lobby. The huge fireplace in th e lobby is very interesting to see and provides a relaxing atmosphere, but the smell can be annoying sometimes. 4. some staff should smile more. All in all, if you look for a value for money accommodation in Bansko, MPM Guiness is ok, but don't expect too much.
5.0分
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1. Clean and spacious room (I booked the 1 bedroom apartment) 2. Amazing Spa (stayed from the 17th to the 20th of Dec, was not crowded) 3. Decent food 4. Perfect location, did not have to get the car for anything (there was enough parking) 5. Reasonable Price 6. Professional Staff Will see you guys again, thank you!
我刚从班斯科旅行回来，住在吉尼斯酒店。先说说优点：酒店位置非常中心，步行3分钟即可到达缆车站和村里的所有商店。水疗中心体验很棒，空间宽敞，设有两间桑拿房、蒸汽浴室、加热大理石躺椅和室内游泳池。我做了两次按摩，按摩师奥斯曼非常出色，经验丰富，而且会认真倾听你的需求并进行按摩。水疗中心虽然不算现代化，但却是酒店里最棒的体验。房间很大！空间很宽敞，也很干净，不过家具比较老旧，也不算现代化。酒店有两个很大的缺点：食物低于平均水平，我们在这里吃了早餐和晚餐……选择很少，而且不能搭配……甜点难以下咽，所有甜点的奶油都一样，只是装饰不同而已。食物只能打2分。最糟糕的是员工……粗鲁、冷漠，完全不像是在酒店接待游客的那种人。在餐厅里，他们只会问你要房间号，连句“早上好”都没有。一天晚上我们12点半回到酒店，想在回房间前在大堂坐一会儿，结果夜班保安粗鲁地把我们赶了出去，说大堂关门了（大堂什么时候关门啊……？？？！！），还让我们去找保姆（他就是这么说的），然后就转身背对着我们！前台连句欢迎的话都没有，更别说祝我们入住愉快了。当地人通常都很粗鲁，但既然是酒店从业人员，至少也应该说声“早上好”吧。员工服务只能打0分。总的来说，我觉得这家酒店算得上是三星级，位置不错，水疗中心也还可以。如果你不想和员工打交道，那这里还是值得一去的。
这是一家非常棒的四星级酒店，地理位置绝佳，紧邻滑雪场缆车。员工始终热情友好，乐于助人。房间非常干净整洁。我们尤其喜欢水疗中心，那里设有游泳池、草药桑拿房、盐桑拿房、蒸汽浴室和罗马浴池——是滑雪后放松身心的理想场所。餐饮种类丰富，味道鲜美。总而言之，这是一次非常愉快的住宿体验。我们强烈推荐这家酒店。
这家酒店甚至达不到两星。所有房间里的家具都破损且破旧。 Wi-Fi 很糟糕，几乎总是断线。 虽然说有保险箱，但是实际上没有，不过前台有保险箱，但需额外收费。毛巾呈灰色、坚硬且褪色。工作人员很粗鲁。恐怖。
We stayed at the hotel from Valentine’s Day for a week during the school holidays for a skiing trip and was pleasantly surprised. The hotel is fairly centrally located in terms of location to the main Gondola for skiing and close to restaurants, bars and supermarkets. Upon check in we were given room 501 on the top floor in the corner which was a very larger corner room with 3 single beds. The room had a small dining table with chairs, and small kitchenette, although the hob is disconnected, there is also a sink and fridge. We did use the fridge for storage for some groceries. We had previously read reviews about being wrongfully charged for the minibar but this was not the case for us, we left a note for the cleaner to say we were not taking items but using the fridge for storage. The room also had a large wet room with skylight with a view of the mountains. The bathroom also had a couple of amenities such as shampoo, shower gel, hand soap and shower cap. The room was incredibly clean and well maintained by Svetlana. Each day we received fresh robes for the spa and cleaning was done to a very high standard. We were on a half board basis so ate breakfast and dinner at the hotel. I honestly cannot fault the food what so ever. I am incredibly well travelled and this has got to be one of the best quality buffets I have come across. The food was hot, flavourful and a great selection each day. My daughter always found something to eat and noted themed nights every few nights, including a lovely Valentines spread, Bulgarian night and Italian night. Breakfast had your full English with a little twist. Everything was fresh and the chefs were on top of the buffet making sure everything was replenished swiftly. There was an abundance of meat and my husband was in his absolute element, he even tried shark! Coffee/tea and juice is included at breakfast and there is a water dispenser for drinks evening meals. We sat around the fire and bar area which was nice. The drinks are reasonably priced, particularly for a hotel, with a wide selection. The spa was lovely and very well needed after a days skiing. The spa is clean and well maintained with lots of saunas to choose from, hot tile beds, hot tub, Roman bath and pool. We used this daily. It was also very handy that my daughter aged 11 was able to use the spa also which meant we could enjoy it as a family. There are also plenty of loungers around the pool to relax on. We didn’t have any treatments but there was a lot on offer for those that may want one. There is also a small games room for the children which was in full use whilst we were there due to the holidays. These were chargeable arcade games. The day before we left we were given a note under our door to confirm our check out time. We initially wondered what this was however found out upon checking out that this was because if you leave before breakfast they prepare a little breakfast bag for you. This was a lovely touch as we didn’t expe
I booked for around 10 nights and what I can say is that the expierence was really amazing. My room was really clean, even on the corners. There is a bar, a restaurant and also the food tasted good. The lobby looks great, it’s big and it has an extra room for games so the kids are enjoyed. The hotel has a spa with a swimming pool and a sauna. The staff were also very kind and always ready to help. Overall it’s really a great hotel and I would recommend it definitely.
Overall 3 star stay. Location is fine, a short walk from the gondola or ski shops. Service was good, friendly cleaners and restaurant staff. However, had cold showers every day, despite complaining and being told it was fixed.
We had a truly wonderful experience here, the spa is perfect for our needs. We had two studios for myself, husband & two teens. We had b&b with our package, rooms perfect well serviced daily and excellent cleaning, breakfast ok but not what we used too but lots of options available. Coffee poor 😟. But staff excellent and extremely helpful and knowledgeable and friendly. Great location walking distance to just about anywhere you need to go.
The atrium in this hotel is very noisy. Don’t expect any sleep. You can hear conversations on the ground floor from the 5th floor. The morning staff are noisy when setting up for breakfast. Guests are also allowed to smoke in the atrium which means your room smells of cigarette smoke if you open any windows facing the atrium. I tried to speak to staff to turn the music down when they were having a party (02:38am) and the door was closed on me. Very rude. Food is okay. We ended up eating out a lot for a better variety. Rooms are very basic.
The hotel is pretty close to the ski gondola which is a plus. It is very clean (facilities and room) and most of the staff is helpful. We also liked the heated pool, saunas and roman bath after a full day of skiing. However, there are some aspects that can be improved, considering the 4* displayed: 1. the food, although is diverse and you can always find something to eat, is of poor quality. 2. we booked an apartment and the bathroom did not have a fan ( it was a small sauna in the evenings). Also, some furniture could be replaced to reflect the 4* standards; 3. the smell of burning wood from the fireplace in the lobby. The huge fireplace in th e lobby is very interesting to see and provides a relaxing atmosphere, but the smell can be annoying sometimes. 4. some staff should smile more. All in all, if you look for a value for money accommodation in Bansko, MPM Guiness is ok, but don't expect too much.
1. Clean and spacious room (I booked the 1 bedroom apartment) 2. Amazing Spa (stayed from the 17th to the 20th of Dec, was not crowded) 3. Decent food 4. Perfect location, did not have to get the car for anything (there was enough parking) 5. Reasonable Price 6. Professional Staff Will see you guys again, thank you!