The rooms floor was a little dirty, we only had 2 towels which we had to dry out over night on chairs so we could shower this morning, was only 1/2 a roll of toilet paper luckily i had paper towels in my bag. Only enough for 1 cup of regular coffee. The mattress is swagged in the center of bed didnt sleep to comfortable and now both our backs hurt. Have stayed at this hotel before and it has went downhill in a major way! I would not and will not advise anyone to stay here. Also the hall way carpets had stains all over the floors one was even bleached out white! Pretty pathetic for a supposed to tier Motel!
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酒店回复: Dear Guest,Thank you for sharing your detailed observations about your recent stay. Guest comfort and cleanliness are essential priorities, and your feedback highlights areas that deserve focused attention. We appreciate insights regarding room amenities and overall condition, which help guide improvements in maintenance and service quality. Your perspective plays a crucial role in our ongoing efforts to uphold the standards expected by our valued guests. We remain committed to enhancing every aspect of the experience for future visitors.Sincerely, Hotel Manager.
5.0分
商务出差
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Didnt care for the confusing parking lot. It was hard to get tonwith gps, but other than that the place is great. Best hotel in London. And i would know kuz ive stayed in all of them.
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酒店回复: Dear Guest,Thank you for highlighting your overall positive experience and recognizing our hotel as a standout choice in London. Navigating the parking lot can sometimes present challenges, and your feedback helps us consider ways to improve guidance for our guests. We are delighted that aside from this, your stay was enjoyable and memorable. Your loyalty and insight as a seasoned traveler are greatly appreciated, and we look forward to welcoming you back for another exceptional visit.Sincerely, Heidi Neff General Manager.
2.0分
家庭亲子
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When i pulled up, i first see patio furniture that is falling apart, empty beer bottles and sooo many cigarette butts outside all over.
Then, i get into my room and there are chip crumbs all over fhe floor under the desk, food stuck on the table by the TV, hair in the shower, toothpaste splatters all over the bathroom mirror....it appears nothing was clean but the sheets on the bed. So I say somrthing and get moved to another room after hearing all about how they've had to get help from outside cleaning companies cause they haven't had a reliable housekeeper....so room #2 is even worse!! Say something again. The lady at the front desk comes up to check the room and I show her the hair in the shower, part of a bar of soap that had been left behind and so much more....she offers another room. 3rd times the charm? It was ok .....more clean than the other 2 but still just gross. I would not stay here again nor would I recommend it to anyone else.
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酒店回复: Dear Guest,Thank you for taking the time to provide such detailed feedback about your experience. Your observations regarding the overall condition of the property and the cleanliness of the rooms are important, as we are dedicated to maintaining a comfortable and well-kept environment for every guest. Insights like yours help guide improvements in both facility upkeep and operational attention to detail. We appreciate your perspective and the opportunity it gives us to focus on stronger consistency. We welcome you to visit our hotel once again.Sincerely, Heidi Neff General Manager
5.0分
其他
This is always a comfortable place to stay with a good breakfast. My only complaint was that the exercise room was ill equipped of which i notified the staff.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to hear that you consistently find our hotel comfortable and enjoy the breakfast offerings. Providing a relaxing and satisfying stay is a core focus for our team. Your feedback regarding the exercise room has been noted, as we continually assess our amenities to better meet guest needs. We look forward to welcoming you back for many more stays filled with comfort and convenience.Sincerely, Heidi Neff General Manager.
2.0分
其他
Air conditioning made loud banging sounds, elevator’s not in good shape and feels unsafe. Hair and food crumbs on bed sheets. Floors dirty throughout hotel.
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酒店回复: Dear Guest,Thank you for providing detailed feedback about your stay. Guest comfort and safety are top priorities, and your observations highlight important areas for ongoing attention. Maintaining clean and well-functioning facilities is essential to creating a welcoming environment. We appreciate your input as it helps us uphold the high standards our brand represents.Sincerely, Heidi Neff General Manager.
2.0分
其他
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The staff was sufer friendly. Our room, however was not clean. The floor was really dirty and the bathroom wasn't good and clean. The suite was big enough but the beds were hard. loved the pillows. Couldn't sit around the fireplace outside because the chir coushins were torn! We would stay again if the cleaning was better but at this point, i would choose somewhere else.
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酒店回复: Dear Guest,Thank you for sharing your detailed experience with us. It is encouraging to know our staff provided friendly service, as hospitality is central to our values. Your observations regarding cleanliness and room comfort highlight areas that require focused attention to meet our high standards. Feedback about the outdoor seating is also valuable as we continually enhance our amenities. Your insights are instrumental in guiding improvements, and we appreciate your thoughtful input as we strive to elevate every guest's stay.Sincerely, Heidi Neff General Manager.
3.0分
商务出差
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This just ain’t it
Just go next door to the Holiday Inn. Beds were hard and uncomfortable, and the hotel in general was just in disarray. The staff was super nice and they had biscuits and gravy for breakfast… those were the only redeeming qualities.
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酒店回复: Dear Guest,Thank you for highlighting both strengths. We appreciate your candid feedback and are glad to hear our staff’s hospitality and breakfast offerings stood out positively. Guest comfort and a well-maintained environment are important to us, and your insights contribute to our ongoing efforts to enhance every aspect of the stay. We remain dedicated to delivering a welcoming atmosphere and look forward to the opportunity to provide an improved experience in the future.Sincerely, Heidi Neff General Manager.
5.0分
家庭亲子
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I left my Air Pods at this hotel and didn’t discover they were missing until I was home in Texas. My kids bought them for me so they had sentimental value. I called the hotel and they found them, and then mailed them back to me. Very honorable and decent people working there!
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酒店回复: Dear Guest,Thank you for sharing your experience. It is heartening to hear that our team was able to assist in locating and returning your Air Pods. We understand how meaningful such items can be, especially when they hold sentimental value. Our staff takes great pride in going above and beyond to support our guests, and your recognition highlights their dedication and integrity. We appreciate your kind words and look forward to welcoming you and your family back for another memorable stay.Sincerely, Heidi Neff General Manager.
3.0分
其他
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Though room was ok. Toilet flush did not work. It was not fixed until next morning. They did not switch me to another room. Discount on room rate also was not given due to inconvenience we had to undergo
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酒店回复: Dear Guest,Thank you for sharing your experience with us. Ensuring that every aspect of the stay meets guest expectations is important, and your comments provide valuable insight into areas for enhancement. Our team strives to address maintenance concerns promptly and accommodate guests in ways that support their comfort. We appreciate your feedback as it helps guide our continued commitment to service excellence and creating a welcoming environment for all visitors.Sincerely, Heidi Neff General Manager.
3.0分
其他
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Hotel room floors were tile throughout and looked like they hadn’t been cleaned/mopped in a very long time. We took a wet rag and wiped a small area of the floor and the rag came up brownish gray with dirt and dust. Disgusting. More dirt and hair around bathroom floor. Expected better for the price.
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酒店回复: Dear Guest,Thank you for providing detailed feedback regarding the condition of the room floors. Cleanliness is a cornerstone of our guest experience, and insights like yours help us focus on maintaining the highest standards throughout our property. We recognize the importance of a spotless environment and continue to invest in thorough cleaning practices to ensure every space reflects our commitment to guest satisfaction. Your observations are instrumental in guiding these ongoing efforts.Sincerely, Heidi Neff General Manager.
The rooms floor was a little dirty, we only had 2 towels which we had to dry out over night on chairs so we could shower this morning, was only 1/2 a roll of toilet paper luckily i had paper towels in my bag. Only enough for 1 cup of regular coffee. The mattress is swagged in the center of bed didnt sleep to comfortable and now both our backs hurt. Have stayed at this hotel before and it has went downhill in a major way! I would not and will not advise anyone to stay here. Also the hall way carpets had stains all over the floors one was even bleached out white! Pretty pathetic for a supposed to tier Motel!
Didnt care for the confusing parking lot. It was hard to get tonwith gps, but other than that the place is great. Best hotel in London. And i would know kuz ive stayed in all of them.
When i pulled up, i first see patio furniture that is falling apart, empty beer bottles and sooo many cigarette butts outside all over.
Then, i get into my room and there are chip crumbs all over fhe floor under the desk, food stuck on the table by the TV, hair in the shower, toothpaste splatters all over the bathroom mirror....it appears nothing was clean but the sheets on the bed. So I say somrthing and get moved to another room after hearing all about how they've had to get help from outside cleaning companies cause they haven't had a reliable housekeeper....so room #2 is even worse!! Say something again. The lady at the front desk comes up to check the room and I show her the hair in the shower, part of a bar of soap that had been left behind and so much more....she offers another room. 3rd times the charm? It was ok .....more clean than the other 2 but still just gross. I would not stay here again nor would I recommend it to anyone else.
This is always a comfortable place to stay with a good breakfast. My only complaint was that the exercise room was ill equipped of which i notified the staff.
Air conditioning made loud banging sounds, elevator’s not in good shape and feels unsafe. Hair and food crumbs on bed sheets. Floors dirty throughout hotel.
The staff was sufer friendly. Our room, however was not clean. The floor was really dirty and the bathroom wasn't good and clean. The suite was big enough but the beds were hard. loved the pillows. Couldn't sit around the fireplace outside because the chir coushins were torn! We would stay again if the cleaning was better but at this point, i would choose somewhere else.
This just ain’t it
Just go next door to the Holiday Inn. Beds were hard and uncomfortable, and the hotel in general was just in disarray. The staff was super nice and they had biscuits and gravy for breakfast… those were the only redeeming qualities.
I left my Air Pods at this hotel and didn’t discover they were missing until I was home in Texas. My kids bought them for me so they had sentimental value. I called the hotel and they found them, and then mailed them back to me. Very honorable and decent people working there!
Though room was ok. Toilet flush did not work. It was not fixed until next morning. They did not switch me to another room. Discount on room rate also was not given due to inconvenience we had to undergo
Hotel room floors were tile throughout and looked like they hadn’t been cleaned/mopped in a very long time. We took a wet rag and wiped a small area of the floor and the rag came up brownish gray with dirt and dust. Disgusting. More dirt and hair around bathroom floor. Expected better for the price.