Awesome staff and room too . Can’t hear the people
Beside me or the street that’s like 3 minutes away. Peace and quiet. Loved every minute of it
4.0分
其他
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The lobby staff seemed a bit grumpy about having to check in a guest. I booked on the Hotels app and they charged me an additional $5.35 for using a third party app. That extra charge was not included or revealed in the Hotels app so the Hotels app price was not the true total cost for comparison to other hotels. There seemed to be a lot of permanent or semi-permanent residents here. The room was on the third floor and the outside stairway lights were not working so using the stairs was risky and the elevator was far from my room. The room and bed were clean and comfortable and everything in the room was working properly.
1.0分
其他
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One of my top-three ALL TIME WORST hotel stays. Toilet in room for 1st night (a Fri.) inoperable, and was not repaired while I was out the next day, and one burner on stove didn't work. "Maintenance doesn't work weekends." Took heavy argument to switch rooms. New room: 2 light fixtures inoperable, towel shelf in bathroom partially torn away from wall, freezer so fouled with frost that ice cube wouldn't freeze and fridge didn't cool foods. No ice machine anywhere on the property. I will NEVER stay at this property again!!
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酒店回复: Dear Guest,We deeply regret the inconveniences you faced during your stay, especially with the room issues and overall maintenance, which fell short of our expectations. Our goal is to ensure a welcoming and comfortable experience for all our guests, and we are truly sorry that we did not meet that standard in your case. Your feedback about the room conditions and lack of amenities is invaluable, and we want to assure you that we are addressing these concerns with our team. We appreciate your insights and wish to express that your comfort and satisfaction are of utmost importance to us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management
5.0分
家庭亲子
I love the staff, they make sure they take good care of their guests, hotel is nice and clean. Lots of parking
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酒店回复: Dear Guest, Thank you for your kind and thoughtful feedback. We’re thrilled to hear that you love our staff and that they made sure you were well taken care of during your stay at Extended Stay America. It’s wonderful to know you found the hotel nice, clean, and appreciated the ample parking space. Your kind words motivate our team to continue providing exceptional hospitality and maintaining a welcoming environment for every guest. We truly value your support and look forward to welcoming you back for another great stay soon.SincerelyHotel Management
1.0分
其他
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Booked a two bed, got a queen. Non smoking, got a smoking room. Booked extended stay to have a kitchen, we did not get any cookware even when we asked. Fridge was dirty, bathroom full of hair. Insects on the floor. Bed was not comfortable since we were three people sleeping in it.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations and understand how the situation may have been frustrating. We apologize that the room type you requested was not available upon arrival. While we do our best to honor all preferences, room assignments depend on availability at check-in. As part of our Select Suites experience, cookware and kitchen utensils are available upon request at the front desk, and we are sorry this process caused any inconvenience. Your feedback regarding cleanliness and comfort has been shared with our team for review. We hope you’ll consider giving us another opportunity to provide you with a more pleasant and seamless stay in the future.Sincerely,Hotel Management
1.0分
情侣出游
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The bed was hard to sleep on, they had a curtain up at the closet, no trash can, and it smells like mold in the room, I’ve stayed at this hotel years ago, and they was nice what happen to them I have no idea, will not be back.
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酒店回复: Dear Guest, We sincerely apologize for the discomfort you experienced with the bed, and missing amenities. This is not the standard we aim to maintain, and we regret that your recent stay did not reflect your previous positive experience. Your comments have been shared with our housekeeping and maintenance teams for improvement. We truly appreciate your honesty, as it helps us identify areas needing attention. We hope you’ll reconsider and give us another opportunity to serve you better. Sincerely,Hotel Management
1.0分
家庭亲子
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Property was sold out. ******* Made a big mistake. Left me with my family on the road all tired waiting for a proper response. Totally unacceptable. Terrible customer service.
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret to hear that your reservations did not meet expectations and that you faced inconvenience. Your feedback has been shared with our management team for review. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
其他
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The first impression means a lot . From the time I enter this property. I was not greeted as a guess who pre booked a room to stay. I was told by the front desk associate that I’m lucky to get there when I did. Because I got the last double bed room. I asked , what is the point of pre booking a room . If I was not going to have a room. The front desk associate says they don’t hold rooms. I didn’t escalate that issue. I just wanted a descent room to stay the 3 nights I had booked . So the associate asked for drivers license. She began to put in my information for the room . I signed the documents she provided. She only was giving me one key , but I requested 2 keys . she did give me two keys . I went to the room . I was immediately dissatisfied with what I saw. The room was filthy. The carpet was very dirty and smelled . In addition, the refrigerator was dirty, pillow was torn with black spots on it.
The floor area in the kitchen was so sticky. I went to the office and told the manager on duty. How bad the room condition. Only thing she could tell me . She would write down my complaints and issues and leave the note for property manager. After 3 days , i would think they would at least have someone come and clean the room . It was very upsetting, because as someone whose career is customer service based . This was very bad act of customer service. In addition, to have play my own house keeping, I came get towels and was told I have to bring used towels.
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酒店回复: Dear Harry, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
5.0分
其他
The GM does a very great job running this hotel. He makes sure your stay is great
好的
Awesome staff and room too . Can’t hear the people
Beside me or the street that’s like 3 minutes away. Peace and quiet. Loved every minute of it
The lobby staff seemed a bit grumpy about having to check in a guest. I booked on the Hotels app and they charged me an additional $5.35 for using a third party app. That extra charge was not included or revealed in the Hotels app so the Hotels app price was not the true total cost for comparison to other hotels. There seemed to be a lot of permanent or semi-permanent residents here. The room was on the third floor and the outside stairway lights were not working so using the stairs was risky and the elevator was far from my room. The room and bed were clean and comfortable and everything in the room was working properly.
One of my top-three ALL TIME WORST hotel stays. Toilet in room for 1st night (a Fri.) inoperable, and was not repaired while I was out the next day, and one burner on stove didn't work. "Maintenance doesn't work weekends." Took heavy argument to switch rooms. New room: 2 light fixtures inoperable, towel shelf in bathroom partially torn away from wall, freezer so fouled with frost that ice cube wouldn't freeze and fridge didn't cool foods. No ice machine anywhere on the property. I will NEVER stay at this property again!!
I love the staff, they make sure they take good care of their guests, hotel is nice and clean. Lots of parking
Booked a two bed, got a queen. Non smoking, got a smoking room. Booked extended stay to have a kitchen, we did not get any cookware even when we asked. Fridge was dirty, bathroom full of hair. Insects on the floor. Bed was not comfortable since we were three people sleeping in it.
The bed was hard to sleep on, they had a curtain up at the closet, no trash can, and it smells like mold in the room, I’ve stayed at this hotel years ago, and they was nice what happen to them I have no idea, will not be back.
Property was sold out. ******* Made a big mistake. Left me with my family on the road all tired waiting for a proper response. Totally unacceptable. Terrible customer service.
The first impression means a lot . From the time I enter this property. I was not greeted as a guess who pre booked a room to stay. I was told by the front desk associate that I’m lucky to get there when I did. Because I got the last double bed room. I asked , what is the point of pre booking a room . If I was not going to have a room. The front desk associate says they don’t hold rooms. I didn’t escalate that issue. I just wanted a descent room to stay the 3 nights I had booked . So the associate asked for drivers license. She began to put in my information for the room . I signed the documents she provided. She only was giving me one key , but I requested 2 keys . she did give me two keys . I went to the room . I was immediately dissatisfied with what I saw. The room was filthy. The carpet was very dirty and smelled . In addition, the refrigerator was dirty, pillow was torn with black spots on it.
The floor area in the kitchen was so sticky. I went to the office and told the manager on duty. How bad the room condition. Only thing she could tell me . She would write down my complaints and issues and leave the note for property manager. After 3 days , i would think they would at least have someone come and clean the room . It was very upsetting, because as someone whose career is customer service based . This was very bad act of customer service. In addition, to have play my own house keeping, I came get towels and was told I have to bring used towels.
The GM does a very great job running this hotel. He makes sure your stay is great