Facility being remodeled in areas. Our room smelled of smoke/mold, dirty floors, moldings, walls, lights not working and entrance at side was filthy. We stay at multiple La Quinta with never any issues and have 2 more bookings in future. Disappointing and I hate to complain but this was not worth the amount charged.
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酒店回复: hello Kenton, We’re very sorry to hear about your disappointing stay and the condition of your room. Please accept our apologies for the inconvenience and for not meeting the standards you’ve come to expect from La Quinta. We appreciate your continued loyalty and future reservations and assure you that your feedback is being used to address these concerns promptly as part of our remodeling efforts. We hope to provide you with a much better experience next time.
1.0分
家庭亲子
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Renovation being done, unaware when reservation made. Rooms were horrible, torned curtain, broken furniture, food left in microwave, ants in bathroom, refrigerator frozen-up. Some lights didn't work. Rust in the bathtub. We are long term customers over 30yrs . I assumed Wyndham is renovating to improve look of laquinta but this particular site need to be closed until Renovation is completed.
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酒店回复: Hi Glenwood, We sincerely apologize for the disappointing experience during your recent stay. It’s truly upsetting to hear about the issues you encountered from room cleanliness to maintenance concerns.As one of our long-term guests for over 30 years, your feedback means a great deal to us, and we’re very sorry for letting you down. Our team is actively addressing the problems you mentioned and reviewing our renovation process to minimize disruption for valued guests like you.Thank you for bringing these matters to our attention. We hope you will allow us the chance to make it right and provide you with the comfortable, pleasant stay you’ve come to expect from us.
1.0分
家庭亲子
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Construction on hotel, most areas were closed and a mess. Pool was dirty, room was dirty, pillow case had makeup on it. Homeless drunks outside. Approached by a **** in the hallway who would not leave me alone. Unsafe hotel. Never again
3.0分
其他
Staff was great, room was older and well-used, needs updating, but they are doing renovations so hopefully that's on the to do list.
1.0分
其他
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I book La Quinta’s when traveling because they normally have nice pools and gyms. It would have been nice to know that it was under construction and neither of those amenities were available… I would have chose somewhere else for the same price and still have the amenities I want. On top of that, there was left over food in the trash, and food stuck under the front of the bed. I pretty much paid full price for a horrible hotel and will not be booking with ******* again.
1.0分
其他
I was not told that I would also have to pay $100 plus the amount of the room. And they don’t take cash. So I left
3.0分
家庭亲子
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The hotel was being updated, it badly needed it. My room was in a state of decay, the toilet had mold around it, as did the shower. The bathroom door was badly deteriorating. It also had a musty smell. I always choose LaQuinta when traveling and this was the first one I was very disappointed in. The painters took up half of the breakfast room to eat. It ok the man 15 minutes to get to the desk to check us in, he was away that long. Very disappointing visit of 4 days.
2.0分
其他
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We made a reservation for 2 beds. I got there and they said no 2 bed rooms are available so we had to take a king room. The hallways weren’t very clean, and the trash cans were overflowing. Had it not been 2 am when we checked in we would have left.
3.0分
情侣出游
Property under construction, couch in our room was dirty and stained. Bathroom shower faucet was constantly leaking
房间气味很重，房间很好
DISAPPOINTED HOTEL STAY
Facility being remodeled in areas. Our room smelled of smoke/mold, dirty floors, moldings, walls, lights not working and entrance at side was filthy. We stay at multiple La Quinta with never any issues and have 2 more bookings in future. Disappointing and I hate to complain but this was not worth the amount charged.
Renovation being done, unaware when reservation made. Rooms were horrible, torned curtain, broken furniture, food left in microwave, ants in bathroom, refrigerator frozen-up. Some lights didn't work. Rust in the bathtub. We are long term customers over 30yrs . I assumed Wyndham is renovating to improve look of laquinta but this particular site need to be closed until Renovation is completed.
Construction on hotel, most areas were closed and a mess. Pool was dirty, room was dirty, pillow case had makeup on it. Homeless drunks outside. Approached by a **** in the hallway who would not leave me alone. Unsafe hotel. Never again
Staff was great, room was older and well-used, needs updating, but they are doing renovations so hopefully that's on the to do list.
I book La Quinta’s when traveling because they normally have nice pools and gyms. It would have been nice to know that it was under construction and neither of those amenities were available… I would have chose somewhere else for the same price and still have the amenities I want. On top of that, there was left over food in the trash, and food stuck under the front of the bed. I pretty much paid full price for a horrible hotel and will not be booking with ******* again.
I was not told that I would also have to pay $100 plus the amount of the room. And they don’t take cash. So I left
The hotel was being updated, it badly needed it. My room was in a state of decay, the toilet had mold around it, as did the shower. The bathroom door was badly deteriorating. It also had a musty smell. I always choose LaQuinta when traveling and this was the first one I was very disappointed in. The painters took up half of the breakfast room to eat. It ok the man 15 minutes to get to the desk to check us in, he was away that long. Very disappointing visit of 4 days.
We made a reservation for 2 beds. I got there and they said no 2 bed rooms are available so we had to take a king room. The hallways weren’t very clean, and the trash cans were overflowing. Had it not been 2 am when we checked in we would have left.
Property under construction, couch in our room was dirty and stained. Bathroom shower faucet was constantly leaking