DO NOT STAY THERE! There were roaches in the room, wires coming out of the wall, and when my son pulled out the couch bed, there were black spots, mould?? On the mattress when he pulled the sheets up.
Went down to address it with the front desk and we left and went to the Hilton across the parking lot.
They refuse to give a refund, which is so disgusting since they “are adhering to their no refund policy.”
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酒店回复: We're sorry to hear that our housekeeping didn't meet your expectation. We take cleanliness very seriously and are disappointed that you experienced poor service. We've notified our pest control team and taking steps to improve. Thank you.
1.0分
家庭亲子
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The room had cockroaches, hair in the bed that was supposedly just cleaned.
We were a group of families trying to book together for out of town game and others have very similar issues with their rooms. The front desk couldn’t do anything because the manager was not in. It was poorly handled. And we are excepted to call on Monday in hopes of getting something refunded.
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酒店回复: We're sorry to hear that our housekeeping didn't meet your expectation. We take cleanliness very seriously and are disappointed that you experienced poor service. We've notified our pest control team and taking steps to improve. We value your feedback and have issued a full refund for your stay. Thank you.
1.0分
其他
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no one at deck when trying to check in waited approx 10 minutes for someone room was not very clean. saw a cockrock in room in morning. turn on water to take shower, water would not divert to showerhead so neither of us could shower. light overbathroom sink did not work. no one at desk to address- 3 times in am. sign 'put key in bowl.'
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酒店回复: Hi Dennis,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. The issues you described including the delay at check-in, room cleanliness, maintenance concerns, do not reflect the standards of service we strive to provide.We take your comments seriously and have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly corrected.Your comfort and satisfaction are very important to us, and we regret that we fell short on this occasion. We hope you will give us another opportunity to provide you with the quality experience you expect and deserve.
5.0分
其他
We stayed there and July 2025 and I had a good stay. We went back nov 2025 and it was great 😊
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酒店回复: Hi Tim, “Thank you for your wonderful rating! We’re delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.”
1.0分
家庭亲子
Rooms and Sheets where dirty. Building under construction. I think you should advise your clients, Very bad experience and very un professional.
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酒店回复: Hello Abel, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room This is certainly not the standard of cleanliness or professionalism we aim to provide.We appreciate you bringing these issues to our attention and will address them immediately with our housekeeping and management teams. We’re truly sorry for the disappointment and hope you might allow us the chance to make it right in the future.
1.0分
家庭亲子
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I was deeply disappointed with my stay at this hotel. The entire building was in very poor condition — dirty floors, stained walls, and an overall feeling of neglect. The worst part was discovering roaches in the room, including a live roach that literally blew out of the hair dryer when I tried to use it. That was absolutely disgusting and unacceptable.
It’s clear that cleanliness and maintenance are not priorities here. I couldn’t relax or feel comfortable for even one night. I would strongly advise anyone considering this place to look elsewhere until major improvements are made. This was one of the most unpleasant hotel experiences I’ve ever had.
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酒店回复: We are sorry to hear that our housekeeping didn't meet your expectations. We take cleanliness very seriously and are disappointed that you experienced poor service. We have notified our pest control team and are taking steps to actively improve and provide better experience to our guests. If you have any further questions, please feel free to reach us out and we would be more than happy to assist.
3.0分
情侣出游
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The toilet was way too low. The sink counter was coming off the wall. No outlets to charge cell phone or iPad in the room. Lounge was decorated with the most uncomfortable seating.
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酒店回复: Hi Janet, Thank you for taking the time to leave your feedback and rating. We’re sorry that certain aspects of your stay did not meet expectations, particularly regarding the bathroom fixtures, outlet availability, and lounge seating. Your comments are extremely valuable, and we’ll be addressing these areas as we continue improving our guest experience.We appreciate your honesty and hope you’ll allow us the chance to provide a more pleasant stay on your next visit. Thank you
2.0分
其他
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DISAPPOINTED HOTEL STAY
Facility being remodeled in areas. Our room smelled of smoke/mold, dirty floors, moldings, walls, lights not working and entrance at side was filthy. We stay at multiple La Quinta with never any issues and have 2 more bookings in future. Disappointing and I hate to complain but this was not worth the amount charged.
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酒店回复: hello Kenton, We’re very sorry to hear about your disappointing stay and the condition of your room. Please accept our apologies for the inconvenience and for not meeting the standards you’ve come to expect from La Quinta. We appreciate your continued loyalty and future reservations and assure you that your feedback is being used to address these concerns promptly as part of our remodeling efforts. We hope to provide you with a much better experience next time.
1.0分
家庭亲子
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Renovation being done, unaware when reservation made. Rooms were horrible, torned curtain, broken furniture, food left in microwave, ants in bathroom, refrigerator frozen-up. Some lights didn't work. Rust in the bathtub. We are long term customers over 30yrs . I assumed Wyndham is renovating to improve look of laquinta but this particular site need to be closed until Renovation is completed.
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酒店回复: Hi Glenwood, We sincerely apologize for the disappointing experience during your recent stay. It’s truly upsetting to hear about the issues you encountered from room cleanliness to maintenance concerns.As one of our long-term guests for over 30 years, your feedback means a great deal to us, and we’re very sorry for letting you down. Our team is actively addressing the problems you mentioned and reviewing our renovation process to minimize disruption for valued guests like you.Thank you for bringing these matters to our attention. We hope you will allow us the chance to make it right and provide you with the comfortable, pleasant stay you’ve come to expect from us.
房间气味很重，房间很好
DO NOT STAY THERE! There were roaches in the room, wires coming out of the wall, and when my son pulled out the couch bed, there were black spots, mould?? On the mattress when he pulled the sheets up.
Went down to address it with the front desk and we left and went to the Hilton across the parking lot.
They refuse to give a refund, which is so disgusting since they “are adhering to their no refund policy.”
The room had cockroaches, hair in the bed that was supposedly just cleaned.
We were a group of families trying to book together for out of town game and others have very similar issues with their rooms. The front desk couldn’t do anything because the manager was not in. It was poorly handled. And we are excepted to call on Monday in hopes of getting something refunded.
no one at deck when trying to check in waited approx 10 minutes for someone room was not very clean. saw a cockrock in room in morning. turn on water to take shower, water would not divert to showerhead so neither of us could shower. light overbathroom sink did not work. no one at desk to address- 3 times in am. sign 'put key in bowl.'
We stayed there and July 2025 and I had a good stay. We went back nov 2025 and it was great 😊
Rooms and Sheets where dirty. Building under construction. I think you should advise your clients, Very bad experience and very un professional.
I was deeply disappointed with my stay at this hotel. The entire building was in very poor condition — dirty floors, stained walls, and an overall feeling of neglect. The worst part was discovering roaches in the room, including a live roach that literally blew out of the hair dryer when I tried to use it. That was absolutely disgusting and unacceptable.
It’s clear that cleanliness and maintenance are not priorities here. I couldn’t relax or feel comfortable for even one night. I would strongly advise anyone considering this place to look elsewhere until major improvements are made. This was one of the most unpleasant hotel experiences I’ve ever had.
The toilet was way too low. The sink counter was coming off the wall. No outlets to charge cell phone or iPad in the room. Lounge was decorated with the most uncomfortable seating.
DISAPPOINTED HOTEL STAY
Facility being remodeled in areas. Our room smelled of smoke/mold, dirty floors, moldings, walls, lights not working and entrance at side was filthy. We stay at multiple La Quinta with never any issues and have 2 more bookings in future. Disappointing and I hate to complain but this was not worth the amount charged.
Renovation being done, unaware when reservation made. Rooms were horrible, torned curtain, broken furniture, food left in microwave, ants in bathroom, refrigerator frozen-up. Some lights didn't work. Rust in the bathtub. We are long term customers over 30yrs . I assumed Wyndham is renovating to improve look of laquinta but this particular site need to be closed until Renovation is completed.