酒店回复: Liebe Evelyn,Vielen Dank für Ihre 2-Sterne-Bewertung und Ihr Feedback. Wir entschuldigen uns aufrichtig, dass Ihr letzter Aufenthalt nicht Ihren Erwartungen entsprach, insbesondere der Lärmpegel der nahegelegenen Autobahn, der Ihren Schlaf störte.Wir verstehen Ihre Frustration und sind uns bewusst, dass die Lage des Hotels für einige Gäste laut sein kann. Obwohl Schallschutzmaßnahmen vorhanden sind, wissen wir, dass diese möglicherweise nicht für alle vollständig wirksam sind.Sie haben Recht, unser Hotel muss renoviert werden, und Verbesserungen der Schalldämmung sind definitiv Teil des Plans. Wir freuen uns, dass Sie uns darauf aufmerksam gemacht haben, da es uns hilft, die Renovierungsarbeiten zu priorisieren.In der Zwischenzeit können wir Ihnen bei zukünftigen Aufenthalten möglicherweise ruhigere Zimmer anbieten, die nicht auf der Autobahnseite des Gebäudes liegen. Wenn Sie erwägen, uns eine weitere Chance zu geben, lassen Sie es uns bitte im Voraus wissen und wir werden unser Bestes tun, um Ihrem Wunsch nach einem ruhigeren Zimmer nachzukommen.Nochmals vielen Dank für Ihr Feedback, Evelyn. Wir schätzen Ihren Beitrag und hoffen, Ihre Erfahrung bei zukünftigen Besuchen verbessern zu können.

酒店回复: A perfect 10 out of 10! Thank you so much for staying with us for your overnight visit in early October and for sharing such wonderful feedback. Your comment about our hotel and room being very clean, with a super comfy bed, and quiet despite being right next to the interstate is exactly the kind of recognition that makes our entire team proud.I'm especially pleased to hear that you found your room quiet despite our proximity to the interstate. Location is something we can't change, but knowing that you were able to rest comfortably without being bothered by traffic noise tells me we're doing something right. Whether it was the placement of your room or the soundproofing, I'm glad that aspect of your stay worked out well for you.Your praise for the cleanliness of both the hotel and your room means a lot. Our housekeeping team takes real pride in making sure every space is spotless, and hearing that it met your standards is incredibly rewarding. Combined with your comment about the bed being super comfy, it sounds like we provided exactly the kind of comfortable, restful environment that every guest deserves.That perfect 10 tells me everything came together seamlessly during your visit. From check-in to checkout, it sounds like we delivered on all the fundamentals that matter most when you're traveling. I'll be sharing your kind words with our entire team because they work hard every day to create these kinds of positive experiences, and knowing they succeeded with you will mean everything to them.Thank you for choosing Country Inn & Suites for your visit to Ocala. We'd be honored to welcome you back anytime your travels bring you to our area.With warm appreciation,Paul Patel General Manager Country Inn & Suites by Radisson Ocala Southwest

酒店回复: Dear Vishaldat,What an absolutely perfect 10/10 rating! Thank you so much for taking the time to share your feedback about your stay with us from August 21-26. Your perfect rating tells me that we delivered an exceptional experience during your visit, and I'm thrilled that you chose to give us your highest endorsement.I want to address your specific observation about our parking lot signage. You're absolutely right that "there's not a exit posted anywhere" and that you "had to used the same entrance to exit the facility." This is a practical concern that can create confusion and inconvenience for guests, especially when you're trying to navigate out during busy times or when you're unfamiliar with the area.Clear directional signage is something we should provide to make the guest experience as smooth as possible from arrival to departure. When guests have to figure out navigation issues on their own, it adds unnecessary stress to what should be a seamless stay. Your feedback about having to use the same entrance to exit highlights a gap in our wayfinding that affects the practical aspects of staying with us.Despite this signage issue, your perfect 10/10 rating suggests that everything else about your stay exceeded your expectations. Whether it was the quality of your accommodations, our staff service, cleanliness, location benefits, or overall value, it's clear that we succeeded in delivering the kind of hospitality experience that made your visit memorable for all the right reasons.Your willingness to give us a perfect rating even while pointing out a specific improvement area shows both your satisfaction with our core services and your constructive approach to feedback.Thank you for being such a thoughtful guest and for helping us identify this signage improvement opportunity, Vishaldat.With genuine appreciation,Paul Patel General Manager Country Inn and Suites by Radisson Ocala, Southwest