酒店回复: Thank you for your feedback and for staying with us at Spark Hilton Head Island!
5.0分
其他
原文
翻译提供方：Google
一切都很好。
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酒店回复: Thank you for your feedback and for staying with us at Spark Hilton Head Island!
4.0分
商务出差
Access to all rooms was from outside walkways.
There was a musty smell to the room upon entering.
Staff was wonderful and very helpful.
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酒店回复: Thank you for your feedback and for staying with us at Spark Hilton Head Island!
5.0分
商务出差
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Your property was very clean and had everything needed for the short stay. Your front desk guy was very helpful and kind. Would definitely stay here again and recommend to my friends and family.
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酒店回复: Thank you so much for your feedback and for staying with us at Spark Hilton Head Island!
2.0分
家庭亲子
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We were on a roadtrip and this was the second worst hotel we stayed in. The staff was unfriendly and when my wife fell in their front door did not even offer an icepack or bandate for her knee, they never even tried to help. The pool was dirty in a shade of pee. Gross. No microwave in the rooms. the distances to beach and anywhere else are incorrect. A plus is the beach, with white fine sand but even in the off season (end of september) it is full of tourists here. This could still not make up for the hotel. nothing Hilton about it. The furniture is basic, so was the breakfast. if it would have been like 65 a night then the value would have been right, its more like a cheap motel.
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酒店回复: Thank you so much for your feedback and for staying with us at Spark Hilton Head Island! I am sorry to hear that you did not enjoy your stay with us. I truly wish you reported this to my front desk team, as we would always be there immediately to assist our guests. Our guest's safety and comfort are sone of our top priorities.
4.0分
其他
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Please read!
This is a Hilton!!! How could you let your pool get in a condition of having green algae growing on the walls!!! The bottom of the pool was covered with leaves and trash!! I would not let my kids get in a pool in this condition. I spoke with other guest that came to the pool also. They left in flustration also!! This was supposed to be a Hilton for Gods sake! Must not mean as much as it used to did!
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酒店回复: Thank you for your feedback and for staying with us at Spark Hilton Head Island. I am sorry to hear that you had issues utilizing the pool. As soon as we heard that you were dissatisfied, we contacted our pool company to issue a deep cleaning to the pool. We hope that the remainder of your stay was enjoyable.
3.0分
其他
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Noisy
Sound proofing is next to 0. Can hear anything and everything from neighboring rooms and common areas. Couldn't sleep well . Alart from that the service is good and the room was clean
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酒店回复: Thank you for your feedback and for staying with us at Spark Hilton Head Island.
完美之选
我们每天都睡到很晚，所以清洁人员从来没能进房间打扫。第一天过后，地板上就因为沙子和泥土变得非常脏。
浴室要么没有排风扇，要么就是排风扇和某个灯连接在一起，而且坏了。房间里一直很潮湿，我们的泳衣从来就没真正干过。
公共区域很干净，维护得很好。有很多家庭入住，大多数都很好相处。不过有一天早上吃早餐的时候，听到一个小女孩被她弟弟用棍子打，那感觉可真不好。
酒店离海滩只有两个街区的路程，非常近。住在这里，主要就是为这个地理位置买单了。
游泳池太小了。
酒店位于一个安静的区域。
很遗憾，我们的空调出了点问题，无法调节。
房间要么冷得要命，要么热得要命，而且风扇只能朝一个方向运转。
很遗憾，没有其他空房了，否则我们可以换房间。
一切都很好。
Access to all rooms was from outside walkways.
There was a musty smell to the room upon entering.
Staff was wonderful and very helpful.
Your property was very clean and had everything needed for the short stay. Your front desk guy was very helpful and kind. Would definitely stay here again and recommend to my friends and family.
We were on a roadtrip and this was the second worst hotel we stayed in. The staff was unfriendly and when my wife fell in their front door did not even offer an icepack or bandate for her knee, they never even tried to help. The pool was dirty in a shade of pee. Gross. No microwave in the rooms. the distances to beach and anywhere else are incorrect. A plus is the beach, with white fine sand but even in the off season (end of september) it is full of tourists here. This could still not make up for the hotel. nothing Hilton about it. The furniture is basic, so was the breakfast. if it would have been like 65 a night then the value would have been right, its more like a cheap motel.
Please read!
This is a Hilton!!! How could you let your pool get in a condition of having green algae growing on the walls!!! The bottom of the pool was covered with leaves and trash!! I would not let my kids get in a pool in this condition. I spoke with other guest that came to the pool also. They left in flustration also!! This was supposed to be a Hilton for Gods sake! Must not mean as much as it used to did!
Noisy
Sound proofing is next to 0. Can hear anything and everything from neighboring rooms and common areas. Couldn't sleep well . Alart from that the service is good and the room was clean