酒店回复: Dear Ricardo, Thank you for sharing your experience with us. We would like to extend our sincerest apologies for the delay you experienced upon your arrival. Timely service at the front desk is essential to ensuring a smooth and welcoming experience; we acknowledge that we did not meet this standard during your visit. Your feedback is invaluable in guiding our efforts to improve and enhance the check-in experience for all guests. We appreciate your patience and look forward to providing a significantly improved experience during your next visit.Sincerely,Hotel Management

酒店回复: Dear Teri, Thank you for staying with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thanks again for your feedback; it helps us improve our service and serve our guests better.Sincerely,Hotel Management

酒店回复: Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

酒店回复: Dear Kristin, Thank you for choosing to stay with us. We prioritize the comfort and satisfaction of our guests and sincerely apologize for any shortcomings in meeting your expectations. We are committed to addressing these issues to ensure a better experience for our guests and look forward to the opportunity to welcome you back so you may enjoy the exceptional experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Jesus, Thank you for sharing your feedback. We’re sorry for any inconvenience you experienced. We understand the importance of everything going smoothly, and we regret that your visit did not meet your expectations. Your comments have been noted and will be used to help improve the overall guest experience moving forward.Sincerely,Hotel Management

酒店回复: Dear Ann, We would like to express our sincere gratitude for choosing Extended Stay America for your recent accommodation. We are pleased to receive your thoughtful review and are delighted to hear that you found our hotel both comfortable and impeccably clean. Additionally, we appreciate your kind remarks regarding our friendly staff. It would be our privilege to welcome you back during your next visit to the city. Wishing you a wonderful day and safe travels.Sincerely,Hotel Management