酒店回复: Dear Ricardo, Thank you for sharing your experience with us. We would like to extend our sincerest apologies for the delay you experienced upon your arrival. Timely service at the front desk is essential to ensuring a smooth and welcoming experience; we acknowledge that we did not meet this standard during your visit. Your feedback is invaluable in guiding our efforts to improve and enhance the check-in experience for all guests. We appreciate your patience and look forward to providing a significantly improved experience during your next visit.Sincerely,Hotel Management
5.0分
其他
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我很喜欢这家酒店的地理位置，它设施齐全，而且离目的地非常近。
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酒店回复: Hi Jenny,Thank you for your feedback! We are so glad you enjoyed the location of the hotel and found it convenient for all your needs. We strive to provide a great experience by being close to everything our guests may need, and it's great to hear that worked well for you. We hope to welcome you back soon.
酒店回复: Dear Teri, Thank you for staying with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thanks again for your feedback; it helps us improve our service and serve our guests better.Sincerely,Hotel Management
1.0分
朋友出游
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他们不尊重预订并仍然向你收费。
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酒店回复: Dear Jesus, Thank you for sharing your feedback. We’re sorry for any inconvenience you experienced. We understand the importance of everything going smoothly, and we regret that your visit did not meet your expectations. Your comments have been noted and will be used to help improve the overall guest experience moving forward.Sincerely,Hotel Management
4.0分
商务出差
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酒店不错，干净，员工友好…
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酒店回复: Dear Ann, We would like to express our sincere gratitude for choosing Extended Stay America for your recent accommodation. We are pleased to receive your thoughtful review and are delighted to hear that you found our hotel both comfortable and impeccably clean. Additionally, we appreciate your kind remarks regarding our friendly staff. It would be our privilege to welcome you back during your next visit to the city. Wishing you a wonderful day and safe travels.Sincerely,Hotel Management
4.0分
其他
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好的
1.0分
其他
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My experience from the beginning was horrible,, the manager was chatting for 20 minutes on the phone before acknowledging me. The check in was supposed to be at 10:00am per *******; which was not honored upon arrival. Our bath tub was clogged, I called the front desk, he said he would send the janitor. A gal showed up with a stick that she stuck in the tub. She began to laugh and she said she has no idea what she was doing. It was not a funny matter.I had two small children that needed to bathe after traveling for hours. Your staff defenitly needs to be re-educated, and your staff needs to have some mandatory in-services. I would not refer my Colorado friends or families to stay here at your Chandler location.
1.0分
其他
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Had a fall. Let the front desk I was going to the hospital (by gurney. Via ambulance) and wasn’t able to check out. “Please just gather my stuff, when I get out, I will come by”. Instead, came back to my wheelchair, walker, suitcase, phone and wallet thrown out. Had only the clothes on my back! This place is evil and the manager obviously has no sympathy whatsoever!
有史以来最差的！他们还扣着我的钱，我想要拿回来。他们不让我入住。这地方太糟糕了，不推荐。
房间很大，舒适。
然而，晚上我睡不好，因为厕所似乎都是连在一起的，我能听到水流的声音。虽然我是通过*******进行预订的，但入住时间延迟是一个缺点。
遗憾的是没有吹风机。
缺乏服务
我到的时候，柜台没有人。我等了大约25分钟，也没人来。我不得不晚点再去办理。
我很喜欢这家酒店的地理位置，它设施齐全，而且离目的地非常近。
这家酒店很脏，而且很旧。没有保养。我房间的水槽和淋浴排水不畅。有人在房间里吸烟。整整一周都没有人打扫我的房间。毛巾很脏，床单也破了。我应该退还住宿费。
他们不尊重预订并仍然向你收费。
酒店不错，干净，员工友好…
好的
My experience from the beginning was horrible,, the manager was chatting for 20 minutes on the phone before acknowledging me. The check in was supposed to be at 10:00am per *******; which was not honored upon arrival. Our bath tub was clogged, I called the front desk, he said he would send the janitor. A gal showed up with a stick that she stuck in the tub. She began to laugh and she said she has no idea what she was doing. It was not a funny matter.I had two small children that needed to bathe after traveling for hours. Your staff defenitly needs to be re-educated, and your staff needs to have some mandatory in-services. I would not refer my Colorado friends or families to stay here at your Chandler location.
Had a fall. Let the front desk I was going to the hospital (by gurney. Via ambulance) and wasn’t able to check out. “Please just gather my stuff, when I get out, I will come by”. Instead, came back to my wheelchair, walker, suitcase, phone and wallet thrown out. Had only the clothes on my back! This place is evil and the manager obviously has no sympathy whatsoever!