酒店回复: Dear Y8451KWsamanthaz, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Also, we are sorry if you did not receive the towels you requested. Thank you for bringing this to our attention. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve. Sincerely, Hotel Management
Dirty. No dishes. TV not smart TV. Very very dated. Front desk clerk only second day on the job. When asked to speak to the manager we were told he was at the bar. No manager on site anytime during that night only this clerk two days into the job no training
1.0分
其他
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Room is filthy and smells. I literally had to clean the bathroom just to use the toilet. The floor looks horrible hasn’t been vacuumed in forever, dust covered everything.. . Has a kitchen but no coffee pot or anything. DO NOT RECOMMEND
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酒店回复: Dear Steffenneyp, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk, and our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
1.0分
情侣出游
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Flew in late and had already prepaid a week stay, glad they let us look at the rooms before a final check in…each room we looked at was dirty, electrical sockets and light fixtures hanging out of the walls, doors and windows not shutting securely, beds were just box springs with blankets and pillows, which were also dirty, cabinet and drawer fronts missing or hanging by a corner, and the list goes on…Needless to say we opted to go elsewhere. DO NOT STAY HERE!!! Side note, a family of four checking in at the same time saw different rooms then we did and also reported the same issues, they also left and went elsewhere!
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酒店回复: Dear JenniferpN7008WK, Thank you for choosing us. We regret that the condition of your room did not meet your expectations. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We have instructed our housekeeping and maintenance team to review the room before allocating them to the guest. Please give us another chance to host you on your next visit to the area. Safe Travels. Sincerely, Hotel Management
员工非常棒
Location
太脏太破了。光着脚走进房间不到一个小时，我的脚就被弄黑了。柜台也真的很脏。每个表面都有污垢。我住了三个晚上。我去前台要更多的毛巾，他们说不会给我，因为那天他们没有打扫我的房间。
床又软又舒服。这是我睡过的最好的床，我已经睡了很久了。沙发床没有床单或枕头，所以你需要自带或询问。一切都是按需提供的。他们没有叉子。给了 2 把勺子 4 把刀。门前的空间是个问题，有人敲门然后打开了门。门闩能用，但门栓不能用。* 最重要的是，他们希望你为更快的互联网支付更多费用。如果我从一开始就知道这一点，我就不会在这里预订房间了。
Dirty. No dishes. TV not smart TV. Very very dated. Front desk clerk only second day on the job. When asked to speak to the manager we were told he was at the bar. No manager on site anytime during that night only this clerk two days into the job no training
Room is filthy and smells. I literally had to clean the bathroom just to use the toilet. The floor looks horrible hasn’t been vacuumed in forever, dust covered everything.. . Has a kitchen but no coffee pot or anything. DO NOT RECOMMEND
Flew in late and had already prepaid a week stay, glad they let us look at the rooms before a final check in…each room we looked at was dirty, electrical sockets and light fixtures hanging out of the walls, doors and windows not shutting securely, beds were just box springs with blankets and pillows, which were also dirty, cabinet and drawer fronts missing or hanging by a corner, and the list goes on…Needless to say we opted to go elsewhere. DO NOT STAY HERE!!! Side note, a family of four checking in at the same time saw different rooms then we did and also reported the same issues, they also left and went elsewhere!