酒店回复: Dear Dana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Springfield, OH. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our smooth check in, clean room, good smelling breakfast and helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
酒店回复: Querida Allison, Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Springfield, OH. Lamentamos mucho que el desayuno no haya sido de su agrado. También indicó que estaba satisfecho con el servicio brindado por nuestro personal. Acepte nuestras más sinceras disculpas por los inconvenientes. Nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro.En Red Roof, sepa que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir tus comentarios. Esperamos verle nuevamente en el futuro.Very truly yours,AngelRed Roof Management RediResponse Specialist
5.0分
其他
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Clean room. Fairly good condition. The television was a pain to operate. I wish they would start coffee before 6 am. We want to get on the road. I don't like using the tiny pot in the room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Springfield, OH. We are pleased that the room's cleanliness and overall condition met your expectations. We regret to hear about the difficulties you experienced with the television and the inconvenience caused by the coffee service hours you mentioned. Our sincerest apologiesWe aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
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Rooms were clean, but timeworn,and stingy on towels. Housekeeping was easy to find and get additional towels.Front desk manager was helpful, friendly, and attentive getting the football game on lobby tv....Go Bills!
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Springfield, OH. It's great to hear you found our front desk manager helpful and friendly, and that housekeeping was readily available for you. Please accept our sincerest apologies for the condition of the towels.We hope to continue to provide great experiences for you here at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,IshiRed Roof Management RediResponse Specialist
5.0分
商务出差
Half the price of surrounding properties that are not as clean. Thank you for keeping it affordable and clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Springfield, OH. It's wonderful to hear that you found our hotel to be a clean and affordable option compared to other properties in the area. We greatly appreciate your acknowledgment of our efforts to maintain both quality and value for our guests.We hope to continue to provide great experiences for you at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
Clean and comfortable
This hotel was very functional, not glamorous but it was good for the price. It was clean and comfortable
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酒店回复: Dear Appreciated Guest,We appreciate your feedback regarding your recent stay at Red Roof Inn Springfield, OH. It is good to know that our hotel provided a functional and clean environment that met your needs and budget. Red Roof strives to deliver a clean, comfortable and value-based stay to all guests and we're glad you were satisfied with your stay.Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. Thank you for choosing Red Roof. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
其他
Door key card reader takes several tries before letting us in but other than that all is good.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Springfield, OH. I am pleased to know that your overall stay was good, however, we do apologize for the condition of the door key you mentioned.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, ErikaRed Roof Management RediResponse Specialist
2.0分
其他
Quite a few flying black insects in the bathroom. Also was not fond of the $150 deposit fee upfront which is supposed to get refunded in about 10 days.
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Springfield, OH .We are saddened to read that your stay fell short of your expectations due to possible flying black insects in the bathroom you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
工作人员很有礼貌。酒店整体干净整洁。地理位置也很好。
干净舒适
入住很顺利，前台工作人员非常友好和乐于助人。我没有使用任何现场设施，但人们在游泳池里玩得很开心。房间非常干净，而且价格合理。我没有吃早餐，但闻起来很香。下次越野旅行时我会再次入住。
床单和毛巾上有一些小问题，可能是折叠或清洗时留下的头发，我们的房间似乎已经闲置了一段时间，因为上面满是灰尘。虽然不算太糟糕，但可以改进。
糟糕的早餐
糟糕的接待员
Clean room. Fairly good condition. The television was a pain to operate. I wish they would start coffee before 6 am. We want to get on the road. I don't like using the tiny pot in the room.
Rooms were clean, but timeworn,and stingy on towels. Housekeeping was easy to find and get additional towels.Front desk manager was helpful, friendly, and attentive getting the football game on lobby tv....Go Bills!
Half the price of surrounding properties that are not as clean. Thank you for keeping it affordable and clean.
Clean and comfortable
This hotel was very functional, not glamorous but it was good for the price. It was clean and comfortable
Door key card reader takes several tries before letting us in but other than that all is good.
Quite a few flying black insects in the bathroom. Also was not fond of the $150 deposit fee upfront which is supposed to get refunded in about 10 days.