酒店回复: Dear Ludmilla, We’re sorry to hear that your experience didn’t meet expectations. Our breakfast is a grab-and-go option designed to provide a quick start to your day, and we appreciate your input regarding the coffee and muffin. We take guest feedback seriously and will review this to see how we can improve. We strive to provide a positive experience for all of our guests and hope you’ll give us another chance in the future. Sincerely,Hotel Management
2.0分
其他
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翻译提供方：Google
窗帘被卡住了，这样的情况一直持续到第二天都没有任何的回应，让我对安全感到不安。
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酒店回复: Dear KOJI,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered and understand how this situation could have caused discomfort and concern during your stay. Please know that your feedback has been shared with our team to ensure quicker resolution of similar matters in the future. We value your comments and hope you’ll give us another opportunity to provide a safer and more comfortable visit.Sincerely,Hotel Management
酒店回复: Dear Dear Hugo, Thank you for sharing your feedback. We sincerely apologize for the condition of the room during your stay, particularly the cleanliness and maintenance issues you encountered. This falls far below the standards we strive to uphold, and we regret that your experience did not reflect the value you expected. Please know that we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope you reconsider staying with us in the future, allowing us to provide a significantly better experience.Sincerely,Hotel Management
酒店回复: Dear Jonathan, We sincerely apologize for the distressing experience you had during your stay. Your description of the interaction with our staff is concerning and does not reflect the level of service we aim to provide. Respecting our guests' privacy and ensuring a peaceful environment are top priorities for us. We will investigate this incident thoroughly and take appropriate action to prevent any recurrence. Your feedback is invaluable, and we regret any inconvenience caused. Please accept our apologies, and if you reconsider staying with us in the future, we will ensure a much improved and more pleasant experience.Sincerely,Hotel Management
5.0分
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翻译提供方：Google
我喜欢干净安静的环境
非常棒，干净舒适
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酒店回复: Dear Arlen, Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay and found the property to be clean, quiet, and pleasant. Providing a relaxing and comfortable environment is one of our top priorities, and it’s rewarding to know we succeeded in making your visit enjoyable. Your satisfaction encourages our team to continue delivering excellent service and maintaining a peaceful atmosphere for all our guests. We truly value your recommendation and look forward to welcoming you again for another great stay at Extended Stay America.Sincerely,Hotel Management
Extended Stay America连锁酒店提供的服务与其品牌定位相符，具有较高的性价比。
1. 清洁度
酒店似乎近期进行过翻新，因此整体比较整洁。不过，酒店建筑本身有些年头了，设施并非高端，这一点需要提前了解。电视、冰箱和床铺都很干净，工作人员似乎管理得很好。
2. 位置
酒店距离Tyson地铁站有点远。步行大约20分钟，乘坐公交车则需两站。周边主要是住宅区，附近还有一所小学，因此环境不嘈杂，很安静。但是，要去杂货店买东西就需要开车了。如果打优步（Uber），往返大约需要15-20美元。
3. 服务
既然价格实惠，就不要期待有什么特别出色的服务。酒店专注于提供干净的客房、可烹饪的厨房等基本设施。早餐服务很简单，通常只有一些松饼和咖啡。所有工作人员都很友善。酒店有洗衣房，提供大约6台洗衣机和8台烘干机。每次使用费用为3美元。停车位充足，您觉得这样可以吗？
4. 设施
酒店最近翻新过，所以整体比较干净。但它绝不是五星级酒店的水平。房间里有电炉、冰箱、微波炉和电视。暖气看起来有点旧，比新酒店里的老式。洗衣机和烘干机看起来都是新的。最重要的是，电视又大又好。电炉有点旧，但厨具可以在前台索取。不过，平底锅底部有很多划痕，这一点有点令人失望。
5. 总结
这个价格能提供这样的服务，这样的地方并不多见。特别是提供厨房设施，这是一个很大的优势。然而，作为一家高性价比的酒店，您需要考虑到它提供的是基本服务，而非五星级服务。
这次住宿非常愉快，厨房设施和便利设施都很棒。唯一的缺点是他们的客房清洁服务。我希望他们能提供隔天清洁。除此之外，住宿体验、员工、房间和位置都堪称完美。
性价比高，价格合理。前台也很友好。
房间有点味
这家酒店真不错！
如果你因为好评而选择了这个地方，请注意：这是一个骗局。除非这是你由于预算限制而不得不选择的地方，否则我不会推荐它，而且我肯定不会再来。
早餐？真是个笑话。所谓的“早餐”只是一种随手可得的选择，有糟糕的咖啡和蓝莓松饼——强调糟糕。
窗帘被卡住了，这样的情况一直持续到第二天都没有任何的回应，让我对安全感到不安。
不要
这个地方很脏，很便宜，不值得他们收取的费用，除非每晚 100 美元或以下，床、床单、枕头和地毯都很糟糕，浴室很脏，洗手池都掉了，值得在其他地方花 150 美元
肮脏。粗鲁
可怕的地方。肮脏，人们非常粗鲁……早上 10:30 就被前台女士吵醒，她大喊大叫，说要退房。她没有在前门，而是自己进了房间，然后大喊大叫。与此同时，我早上 6:30 才下班。
我喜欢干净安静的环境
非常棒，干净舒适