酒店回复: Dear Dominick, We genuinely appreciate you sharing your feedback with us. We're sincerely sorry for the inconvenience caused by the shower and noise issues during your stay. Regrettably, we didn't provide a prompt resolution to these matters. Rest assured, we're addressing this with our team to ensure all guests enjoy a comfortable stay. Additionally, we strictly enforce non-smoking policies in designated areas, and your input allows us to address this effectively. We're committed to enhancing our responsiveness and support for all guests. If your travels bring you back, we'd be honored to provide a more comfortable experience. Thank you for bringing this to our attention; your feedback is invaluable as we continue to improve our services.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
没有暖气或热水，他们也没有试图给我换一间房间，房间很脏，但很干净
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酒店回复: Dear Toni, Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for each of our guests, so we apologize for not meeting your expectations during your visit. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
4.0分
其他
It’s going to be an even better place to lodge/ under property upgrade.
Great for Independent Contractors
4.0分
其他
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Clean and helpful
The hotel was clean and convenient for my needs, especially given my handicap. I wished there were real coffee cups and drinking cups available, but the housekeeper helped me by providing plastic cups. The TV had multiple channels, and the bathtub was clean, while the room itself was generally tidy. I want to express my gratitude for this decision; it has been a positive experience. I even decided to extend my stay for an additional night.
5.0分
其他
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Enjoyed my room
Definitely loved the room!!! Friendly front end host!!! Definitely will stay again !!! Bed was very comfortable!!! Definitely want that room again
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酒店回复: Dear JAMIKA, It’s wonderful to hear how much you enjoyed your room and the comfort it provided! We’re also delighted that our front desk team made your stay even more welcoming. At Extended Stay America, we strive to create a relaxing and friendly environment for all our guests, and it’s rewarding to know that stood out during your visit. We look forward to having you back again soon for another great experience.Sincerely,Hotel Management
5.0分
其他
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Will stay again if i get the same treatment
It was comfortable and clean and quiet i definitely will stay again as long as they keep up the good work...the only thing that i didn't like was the toilet it flashing handle was broke...
1.0分
其他
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******
False advertising… roaches… bad hospitality policies for room service for guess…..they don’t clean nor provide services to guests that stay less then a week
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酒店回复: Dear Robert, We regret to learn that your stay did not meet expectations. Providing a comfortable and well-maintained environment is important to us, and we are concerned to hear of the issues you described. Please be assured that our property maintains strict pest control measures with regular inspections to address any concerns promptly. Our housekeeping is done weekly to respect our guests’ privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to enhance your stay. Your feedback has been shared with our staff, and we would welcome another opportunity to deliver a better experience.Sincerely,Hotel Management
1.0分
其他
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Room required cleaning and updates
This was one of the worst hotels I have ever stayed in. The pictures are from room 346. The shower rod that was literally falling out of the wall and the refrigerator. Went to go speak to management multiple times to see about getting a new room and could never find anyone finally gave up at 11 PM and just stayed in the room for the night.
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酒店回复: Dear Angie,Thank you for taking the time to share your experience. It’s disappointing to learn that your stay was impacted by maintenance concerns and the inability to reach a team member for assistance. What you described falls short of the standard expected, and your frustration is entirely understandable. Please be assured that your comments have been taken into consideration as part of our ongoing efforts to address such matters with urgency and care. Your feedback is valued and helps guide necessary improvements across operations.Sincerely,Hotel Management
1.0分
其他
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Smoke alarm kept going off upon entry, staff member was not very helpful due to having no knowledge of anything other than informing her manager of our concerns, previous attendants smoked in room and tampered with smoke alarm, elevator was inoperable, and someone HAULKED a big glob on spit in the stairwell that we had to use to travel to and from 1st and 2nd floor.
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酒店回复: Dear Kyandra, Thank you for bringing these matters to our attention. We deeply regret the disruptions and the lack of support you encountered during your stay. The condition of the room and public areas, as well as the issues with the alarm and lift, do not reflect the level of care we strive to offer. Your comments have been shared with the appropriate departments to ensure immediate attention. We appreciate your feedback and hope to have an opportunity to provide you with a vastly improved experience in the future.Sincerely,Hotel Management
5.0分
其他
Will stay again
Loved my room definitely looks updated really enjoyed it
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酒店回复: Dear JAMIKA, We’re so glad to hear you loved your room and enjoyed the updated look! At Extended Stay America, we’re always happy when guests feel comfortable and at ease during their visit. Knowing you plan to return is the best compliment we could receive. Thank you for sharing your experience. We look forward to welcoming you back soon for another stay that’s just as enjoyable as the last.Sincerely,Hotel Management
淋浴坏了。凌晨 3:30，大厅里因噪音而发生争吵。大厅里弥漫着烟味。
没有暖气或热水，他们也没有试图给我换一间房间，房间很脏，但很干净
It’s going to be an even better place to lodge/ under property upgrade.
Great for Independent Contractors
Clean and helpful
The hotel was clean and convenient for my needs, especially given my handicap. I wished there were real coffee cups and drinking cups available, but the housekeeper helped me by providing plastic cups. The TV had multiple channels, and the bathtub was clean, while the room itself was generally tidy. I want to express my gratitude for this decision; it has been a positive experience. I even decided to extend my stay for an additional night.
Enjoyed my room
Definitely loved the room!!! Friendly front end host!!! Definitely will stay again !!! Bed was very comfortable!!! Definitely want that room again
Will stay again if i get the same treatment
It was comfortable and clean and quiet i definitely will stay again as long as they keep up the good work...the only thing that i didn't like was the toilet it flashing handle was broke...
******
False advertising… roaches… bad hospitality policies for room service for guess…..they don’t clean nor provide services to guests that stay less then a week
Room required cleaning and updates
This was one of the worst hotels I have ever stayed in. The pictures are from room 346. The shower rod that was literally falling out of the wall and the refrigerator. Went to go speak to management multiple times to see about getting a new room and could never find anyone finally gave up at 11 PM and just stayed in the room for the night.
Smoke alarm kept going off upon entry, staff member was not very helpful due to having no knowledge of anything other than informing her manager of our concerns, previous attendants smoked in room and tampered with smoke alarm, elevator was inoperable, and someone HAULKED a big glob on spit in the stairwell that we had to use to travel to and from 1st and 2nd floor.
Will stay again
Loved my room definitely looks updated really enjoyed it