酒店回复: Dear Guest, Thank you for sharing your feedback. We're pleased to know our team made a positive impression during your visit. However, we're truly sorry to learn that the overall condition of the property and amenities did not meet your expectations. We understand how these factors can significantly impact your experience, and your comments will be shared with the relevant teams to address and improve upon them. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
酒店回复: Dear Joe, Thank you for choosing to stay with Extended Stay America and for taking the time to leave a positive review. We are delighted to hear that our night staff was helpful and could promptly accommodate your last-minute booking. We take pride in maintaining a clean and safe environment for all our guests, and we are glad you found the area clean and secure. Your feedback reassures us that our efforts to provide a comfortable and welcoming atmosphere are paying off. Once again, thank you for your kind words. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Literally no amenities kitchen with no utensils, pots pans, even though the signs say fully equipped kitchen, the toilet leaked shower leaked had to plunge the toilet when we plunged the toilet was loose. guests working on their car in the parking lot car parts laying on the ground one vehicle had four flat tires
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酒店回复: Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
家庭亲子
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The overall property looked run down and poorly maintained. The rooms are not very clean, stains on most walls and headboards. Our room did not have a working toilet and there was a whole in the floor. The worker was overwhelmed because she was dealing with other complaints. One woman had to sweep her own room. When I brought to her attention about the toilet she gave me a plunger and then if that didn’t work then she would have to contact a manger. We did get moved to a cleaner and more functional room. One of the blankets had major red stains and we couldn’t exchange it because by the time we noticed it as after 10 and there is no one to help you. There are a lot of poor patch jobs and missing places in the carpet. Would not say here again.
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酒店回复: Dear Christopher, Thank you for sharing your detailed feedback. We sincerely apologize for the condition of the room and the challenges you experienced during your stay. We assure you that what you went through is far from the quality and service we strive to provide, and we deeply regret the inconvenience it caused. Your concerns have been shared with the relevant teams for prompt attention and corrective action. While we’re glad to know our team was able to move you to a better room, we understand your frustration and appreciate you bringing these issues to our attention. We hope you’ll consider giving us another opportunity to deliver a more pleasant and comfortable stay in the future.Sincerely,Hotel Management
3.0分
其他
Came for a family birthday party. Hallways and rooms smelled like mold and mildew and smoke.
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酒店回复: Dear Jennifer, Thank you for taking the time to share your feedback. We're sorry to hear that unpleasant odors impacted your experience during what should have been an enjoyable family celebration. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. We hope you will consider granting us another opportunity to host you in the future, allowing us to demonstrate our commitment to providing exceptional experiences.Sincerely, Hotel Management
3.0分
其他
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This hotel is overpriced I do not recommend it. You have to pay extra for Internet access, towels, and they only do housekeeping every 8 days. It is unaceptable.
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酒店回复: Dear PEDRO, Thank you for sharing your impressions with us. We’re sorry to hear that your stay did not meet your expectations. Our pricing and service structure are designed to support the needs of guests staying for extended periods, and we regret if this approach was not what you anticipated. Your comments about the amenities and service frequency have been noted and will be reviewed internally. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much better experience.Sincerely,Hotel Management
如果能提供冰块、食物、洗发水和洗手液就更好了。不过，员工很友好，房间非常干净，而且欢迎携带宠物入住。
工作人员非常友好周到，但位置太糟糕了。大堂里弥漫着一股难闻的气味，卫生间仍然锁着。一切都很旧，看起来很脏。空间很宽敞，但太破败了，真是可惜。我再也不会来了。预订时说有早餐，结果却没有咖啡。太糟糕了。
房间设施太差了！他们只为两人每周住宿提供两个浴塔和两件洗衣服（没有手巾！！）！如果您需要新毛巾，则需要付费。有设备齐全的厨房，但没有餐具或炊具。如果你想在房间里做饭和吃饭，你必须花20美元买盘子、碗、银器，还要花60美元买几件炊具！最糟糕的是，他们甚至不提供熨斗和熨衣板！如果您是旅行者，请远离这个地方！
午夜后最后一分钟预订，夜间工作人员很乐于助人，立即带我进入房间。该地区看起来非常干净和安全。周围大多是政府办公楼。
酒店看起来很破旧。健身房就是一个笑话。没有吃早餐。房间被扫了一半。没有餐具、盘子或锅。我不会再留在这里了。
我喜欢它并推荐它
Literally no amenities kitchen with no utensils, pots pans, even though the signs say fully equipped kitchen, the toilet leaked shower leaked had to plunge the toilet when we plunged the toilet was loose. guests working on their car in the parking lot car parts laying on the ground one vehicle had four flat tires
The overall property looked run down and poorly maintained. The rooms are not very clean, stains on most walls and headboards. Our room did not have a working toilet and there was a whole in the floor. The worker was overwhelmed because she was dealing with other complaints. One woman had to sweep her own room. When I brought to her attention about the toilet she gave me a plunger and then if that didn’t work then she would have to contact a manger. We did get moved to a cleaner and more functional room. One of the blankets had major red stains and we couldn’t exchange it because by the time we noticed it as after 10 and there is no one to help you. There are a lot of poor patch jobs and missing places in the carpet. Would not say here again.
Came for a family birthday party. Hallways and rooms smelled like mold and mildew and smoke.
This hotel is overpriced I do not recommend it. You have to pay extra for Internet access, towels, and they only do housekeeping every 8 days. It is unaceptable.