酒店回复: Dear Mike, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
酒店回复: Dear Linda,We sincerely apologize for the condition you experienced during your stay, and we deeply regret that the cleanliness and atmosphere did not meet your expectations. It’s important that every guest enjoys a comfortable and clean environment, and we will address these concerns with our team to ensure that improvements are made. We appreciate your feedback and are committed to making changes to enhance the guest experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
酒店回复: Dear Anthony, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping and maintenance team is already at work to ensure they review the room and take action. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Ami, Thank you very much for your feedback. We want every guest to experience our commitment to fresh accommodations and a quiet, relaxing stay. We also regret to hear that the situation you described regarding the noise disturbances you experienced is very disappointing. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues and help make the most of your stay. Thank you for your feedback. We hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
酒店回复: Dear Jose, We sincerely apologize for the distress you experienced during your stay. Providing a comfortable hotel experience has always been our aim. However, we are sorry for the smell of smoke that disturbed you. Smoking is certainly not allowed inside the hotel premises. Allow us to check and review. Apart from this, we hope you had a satisfactory time. Please return, and we will serve you better.Sincerely,Hotel Management
3.0分
商务出差
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酒店回复: Dear Pablo, Thank you for taking the time to share your feedback. We’re glad you had a good overall stay with us. We always strive to make each visit comfortable and enjoyable, and your input helps us improve. We truly appreciate your comments and look forward to welcoming you back soon for an even better experience.Sincerely, Hotel Management
5.0分
其他
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酒店回复: Dear Bibi,Thank you for sharing your feedback and giving us a great rating! We are happy to hear your stay was enjoyable. We look forward to hosting you again at Extended Stay America for another great experience.Sincerely,Hotel Management
2.0分
情侣出游
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I want to start this by saying the check in process was good. The ladies working were very kind and welcoming. The room though was absolutely disgusting and it’s more than housekeeping can fix. There were no toiletries in the room. All night long there are multiple dogs barking. Mildew smell and the bathrooms were horrible. There were rips in carpet. It just seems like this hotel isn’t up to par and it’s sad because there is some potential for it to be a nice place.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad the check-in process was smooth and that our staff made you feel welcome. We regret, however, that the condition of your room and the disturbances from persistent smells and noise affected your stay. Your observations are important and will help guide efforts to ensure a more comfortable and inviting environment for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience.Sincerely, Hotel Management
1.0分
其他
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The computers were down so check in process was slow was checked in by staff calling someone on their cell phone. Room completely smelled of old cigarettes. Ceiling in the shower had mold. Carpet had stains.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We understand how frustrating it must have been to face delays during arrival and a room that fell short of providing the comfort you expected. The issues you noted with the overall condition of your accommodations do not reflect the standard we strive to maintain. Your feedback is valuable, and we will address these concerns to ensure future stays feel more welcoming and enjoyable. We hope to have the chance to host you again under better circumstances.Sincerely, Hotel Management
一间房间散发着难闻的气味。另一间房间里有蟑螂和其他生物爬来爬去。有人在我们门外争吵到深夜。我住过其他 Extended Stay 酒店，从未见过这么糟糕的情况。
不要住在这里
绝对是我能想象到的最脏的地方。从浴缸里走出来，两步之后你的脚就会很脏。太恶心了，这个地方闻起来就像小便池
不要浪费你的钱
房间过时了，地毯和地板又脏又粘。人们半夜都在说话和争吵。没有大堂或早餐服务。浴室里有蟑螂。悬挂式架子散架，家具破损或状况不佳。
房间里的地毯非常恶心，淋浴间里有大毛球，听起来就像房间里整天整夜都有一支游行乐队，我在那里待了两天没睡觉，我再也不会住在那里了
我第一次住在这里
唯一的问题是所有房间都禁止吸烟。我不得不不停地上下楼梯。我希望我能在这里多呆几天。我们玩得很开心。
很复杂的地方，周围很多人抽烟
好的
好的
I want to start this by saying the check in process was good. The ladies working were very kind and welcoming. The room though was absolutely disgusting and it’s more than housekeeping can fix. There were no toiletries in the room. All night long there are multiple dogs barking. Mildew smell and the bathrooms were horrible. There were rips in carpet. It just seems like this hotel isn’t up to par and it’s sad because there is some potential for it to be a nice place.
The computers were down so check in process was slow was checked in by staff calling someone on their cell phone. Room completely smelled of old cigarettes. Ceiling in the shower had mold. Carpet had stains.