酒店回复: Dear Mikael, Thank you for the review and for making us part of your travel plan. We are glad that the stay was pleasant and that we met your expectations. Please return, and we hope to welcome you here soon with a better version of our services.Sincerely,Hotel Management
2.0分
家庭亲子
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Clean room. Helpful staff.
But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.
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酒店回复: Dear Vijayanand, Thank you for your feedback. We are glad to hear that you found your room clean and our staff helpful. We sincerely apologize for the limited breakfast offerings during your stay. As an extended-stay property, our focus is on providing comfortable rooms and attentive service, though breakfast options are more limited compared to other hotels. Your comments have been shared with our team as we continually strive to improve the guest experience. We appreciate your understanding and hope to provide an even better stay on your next visit. Sincerely,Hotel Management
2.0分
商务出差
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Building needs to be aired out. Overly strong smell of cleaner covering a stale room and stale lobby.
Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.
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酒店回复: Dear Dennis, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet expectations and that we fell short of addressing your requests. Guest satisfaction is our top priority, and we’re disappointed to hear that not finding the kitchenware impacted your comfort. We appreciate your feedback regarding the room and hallway conditions, and we certainly understand how they can affect the overall experience. Your comments will help us ensure a smoother and more pleasant stay for future guests. We value your time and choice to stay with us, and we would love the opportunity to provide a much-improved experience. Sincerely,Hotel Management
3.0分
其他
The hallway smelled bad; they don't have Splenda or diet sugar for coffee.
It was a good hotel, but I could be better.
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酒店回复: Dear Cinthya, Thank you for your feedback. We appreciate you sharing your experience with us. We’re glad to hear that you found the hotel to be good, but we also recognize there are areas where we can improve. We apologize for any inconvenience caused by the hallway odor and the lack of alternative sweeteners for coffee. Your feedback is valuable, and we will take it into consideration as we continue to work on enhancing our guest experience. We hope to welcome you back in the future and provide an even better stay. Sincerely,Hotel Management
5.0分
其他
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I left a Airbnb due to some tense conditions, and normally stay at the Hampton Inn Suites in Oak Hill. This was a better value, and I’m relived I know of another choice I can make in these ridiculous times.
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酒店回复: Dear Guest, Thank you for choosing Extended Stay America. We're glad you found our hotel a better value and that we could provide a more relaxing experience for you. We're happy to be a reliable option for you in the future. Thank you for your loyalty and for sharing your thoughts with us. We look forward to serving you again.Sincerely,Hotel Management
电梯坏了，而且整个三楼都有一股奇怪的味道。
酒店还是很干净整洁，Widi速度也挺好的，就是没有烧水壶，没有矿泉水，如果服务能更好一点就很完美，设施还可以
这家酒店问题真的很多。首先，房卡根本不好使！你能用它进自己的房间，但所有通往户外的门都刷不开。他们说房卡系统有问题。前台只在早上7点到晚上11点开放，所以如果你想在其他时间出门，你最好祈祷能找到一扇开着的门，不然你就回不来房间了。而且，这里蟑螂也太多了。他们真得好好整顿一下了。
一切都很脏，他们不打扫，没有工作人员，远离城市，不可能走出去，不要把它作为一种选择。
非常好
好的
Clean room. Helpful staff.
But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.
Building needs to be aired out. Overly strong smell of cleaner covering a stale room and stale lobby.
Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.
The hallway smelled bad; they don't have Splenda or diet sugar for coffee.
It was a good hotel, but I could be better.
I left a Airbnb due to some tense conditions, and normally stay at the Hampton Inn Suites in Oak Hill. This was a better value, and I’m relived I know of another choice I can make in these ridiculous times.