酒店回复: Dear Betty, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations or those of our team. We assure you that your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
酒店回复: Dear Krystal, We sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the check-in and billing issues is deeply concerning and does not align with our service standards. We regret any inconvenience caused and assure you that we will address the matter to prevent such incidents in the future. Your insight is invaluable, and we appreciate your patience. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
3.0分
朋友出游
原文
翻译提供方：Google
现场没有制冰机，冰箱里只有一个冰格，没什么用。考虑到他们要处理的事情，工作人员非常友好和乐于助人。
房间有点臭。
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酒店回复: Dear daniel, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of an ice maker and the limited ice availability during your stay. We'll explore solutions to improve this aspect of our amenities. Additionally, we're sorry to learn about the smell in your room, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. On a positive note, we're glad our staff provided friendly and helpful service despite the challenges. Your comments are appreciated, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
蟑螂成群，地板很脏，床单很脏，房间有异味👎
我再也不会住那里了。
感谢上帝，他们愿意退还我接下来两天的房费！
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酒店回复: Dear Kim, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
被告知他们不能再入住，因为丈夫腿部感染，这对其他客人的健康不利！永远不会再入住。
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酒店回复: Dear Patricia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
衣柜没有衣架
书桌没有椅子
浴缸看起来没有清洗，有污渍
水槽很脏
门和墙壁破旧
床还好
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酒店回复: Dear Mark, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of hangers and chairs and the cleanliness issues in the room is deeply concerning. We have addressed these issues with our housekeeping and maintenance teams to ensure immediate improvements. Providing a comfortable and clean environment is our utmost priority, and we regret falling short of your expectations. Your comments are invaluable to us as they help us identify areas for enhancement. We hope for another opportunity to exceed your expectations and provide you with a seamless stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel management
1.0分
其他
原文
翻译提供方：Google
这家酒店非常脏，大堂、大厅和房间都有一股挥之不去的臭味。图片上显示的是一家完全不同的酒店。
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酒店回复: Dear Selena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
一切都超级脏
这个地方有非常难闻的气味，房间很快又脏又潮湿。
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酒店回复: Dear Enrique, Thank you for choosing us. Providing a clean and comfortable environment for our guests is our priority. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
3.0分
其他
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Stayed here to attend local F1 race south of Austin and everything was price-jacked, and this was moderately reasonable in price so chose it.
Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge.
We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper.
On the plus side, there was barely any internal or external noise (property is on highway frontage).
Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the overall condition of the property and the in-room amenities. Guest comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. We are also disappointed to hear about the concerns regarding the kitchen amenities. Our Select Suites brand focuses on providing comfortable, apartment-style accommodations at value-driven rates. While our kitchens come equipped with essential appliances, guests have the flexibility to bring or purchase their preferred cookware and dining items from the front desk at a nominal charge. We regret any miscommunication on our part, and we greatly appreciate your feedback. On a positive note, we are glad that you appreciated the peaceful atmosphere of the property despite its highway frontage. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
服务人员挺好的，还有早餐可以吃。环境不是特别的新，但是住的挺舒服！如果来奥斯丁，这是一个不错的选择。
由于地理位置原因，无法到达那里。厨房没有电器，没有杯子，没有玻璃杯可以喝水，没有制冰机。前台提供了一个冰格用于冷冻。上午 9 点后楼下没有咖啡。实际上早上 8 点咖啡就喝完了，而且没有补充。附近没有足够的地方可以吃东西。走路感觉不安全。
他们会偷走你的钱，然后把责任推到你身上！我通过 ******* 预订了一个房间。我凌晨 2 点进来，给了他们我的卡，他们给了我房间钥匙。我上楼去了房间，结果早上七点就被前台一位非常粗鲁的女服务员吵醒了。她告诉我“房间里应该没人，幸好门上有门栓，因为她就闯进来了，然后问我的姓和名，告诉我房间没有预订。我清楚地告诉她有预订，否则，我怎么拿到房间钥匙？我告诉她我前一天晚上在 ******* 预订了房间，并办理了入住手续，如果她的电脑出了什么问题，她就需要去修，别管我，因为我太累了。20 分钟后她给我回电话，要我提供一个确认号码，然后告诉我我的房间已被取消。她会进一步调查，一小时后再给我回电话。我筋疲力尽，无法再入睡，所以我起身离开了。我想他们稍后会自己处理技术问题。两三个小时后，他们向我收取了两晚的费用，而不是一晚的费用。然后我去了那个地方，他们却和我争论他们的计算机系统的错误，而不是为只让我睡了五个小时而道歉，他们只是不停地谈论他们的计算机系统是如何工作的。我最终不得不打电话给公司，这就是我拿回我的钱的方式。
现场没有制冰机，冰箱里只有一个冰格，没什么用。考虑到他们要处理的事情，工作人员非常友好和乐于助人。
房间有点臭。
蟑螂成群，地板很脏，床单很脏，房间有异味👎
我再也不会住那里了。
感谢上帝，他们愿意退还我接下来两天的房费！
被告知他们不能再入住，因为丈夫腿部感染，这对其他客人的健康不利！永远不会再入住。
衣柜没有衣架
书桌没有椅子
浴缸看起来没有清洗，有污渍
水槽很脏
门和墙壁破旧
床还好
这家酒店非常脏，大堂、大厅和房间都有一股挥之不去的臭味。图片上显示的是一家完全不同的酒店。
一切都超级脏
这个地方有非常难闻的气味，房间很快又脏又潮湿。
Stayed here to attend local F1 race south of Austin and everything was price-jacked, and this was moderately reasonable in price so chose it.
Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge.
We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper.
On the plus side, there was barely any internal or external noise (property is on highway frontage).
Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.