酒店回复: Dear Herminio, Thank you for being our guest. We are sorry about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the room you occupied will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
无烟房闻起来有旧雪茄和体臭。
入住很方便，服务也很好。房间很恶心，有体臭和雪茄烟味。味道很浓，让我流泪。我回到前台退房。
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酒店回复: Dear Dan, Thank you for sharing your feedback about your stay with us. We are happy that you had a positive experience with our service. However, we regret that the room you were assigned did not meet your expectations, and we sincerely apologize for disappointing you. Thank you for bringing this to our attention, and we will take immediate action to resolve it. Thank you for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
干净的地方
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酒店回复: Dear Raquel, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
1.0分
其他
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TERRIBLE. DO NOT STAY HERE.
The room smelled like MJ, the bathroom faucet didn’t work. We had towels in our bathroom that were used and not ours, the manager ended up refunding our stay and I specifically told him I will not recommend it to anyone.
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酒店回复: Dear Brittaney, Thank you for taking the time to share your experience. We sincerely apologize for the concerns you encountered during your visit. What you described does not reflect the standards we aim to uphold, and your feedback has been shared with the appropriate teams for improvements. We appreciate your patience and understanding, and hope you might consider giving us another opportunity to provide a more pleasant and comfortable stay in the future.Sincerely,Hotel Management
1.0分
其他
At 11:37pm I was called and informed that they were overbooked and they canceled my reservation. How do I get a refund?
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酒店回复: Dear Andrew, Thank you for bringing this to our attention. We sincerely apologize for the disruption and frustration caused by the cancellation of your reservation so late in the evening. This is not the experience we want for our guests, and we understand how inconvenient this must have been. Please know that our team is sharing this matter with our team to prevent it from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
3.0分
其他
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Glad to have a bed, but ....
We were frankly shocked when we opened the heavily scratched door to find a room that hadn't seen any upgrades, other than the flooring, in 50 years.
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酒店回复: Dear Guest, Thank you for taking the time to share your thoughts. We regret to hear that the condition of the room did not meet your expectations. While some elements have been refreshed, we understand the importance of a cohesive and modern environment. Your observations will be shared with the appropriate team for careful review. We hope for the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management
1.0分
其他
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A absolutely nothing was unique about this property as a matter of fact I did not even check in I didn't check in because they wanted a $50 deposit and would not take my girlfriend's credit card over the phone and we got charged for the stay anyway
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酒店回复: Dear Andrea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
1.0分
其他
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Worst hotel ever
This was, by far, one of the worst hotels I’ve stayed at. They had lost hour prior to us, checking in. They said they would call us when the power came back on, then the guy that took our number went home for the day and we never got a call. When we checked in, the key card machine was not working. So they told us they would bring us a key once it got back up and working again. Thank God we were only there for one night, because we never did get a key to our room. There were no dishes in the room and the floor was filthy.
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酒店回复: Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
3.0分
情侣出游
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The space of the room and ease of booking were very nice.. but the lack of people skills by staff and having very few mini amenities was depressing to say the least. Also coincidentally food delivery was a nightmare here. And finding the front door from the parking lot entrance was a maze.
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酒店回复: Dear Jon, Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
1.0分
其他
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The nonsmoking room smelled so bad a smoke I had to get Lysol and a smoke candle. Floor so dirty I had to clean it with dawn and towels were black when I was done hair all in shower just the worst hotel . Wish I could upload the picture
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酒店回复: Dear Susan, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
我被房间里的两只蟑螂吓到了。那是
无烟房闻起来有旧雪茄和体臭。
入住很方便，服务也很好。房间很恶心，有体臭和雪茄烟味。味道很浓，让我流泪。我回到前台退房。
干净的地方
TERRIBLE. DO NOT STAY HERE.
The room smelled like MJ, the bathroom faucet didn’t work. We had towels in our bathroom that were used and not ours, the manager ended up refunding our stay and I specifically told him I will not recommend it to anyone.
At 11:37pm I was called and informed that they were overbooked and they canceled my reservation. How do I get a refund?
Glad to have a bed, but ....
We were frankly shocked when we opened the heavily scratched door to find a room that hadn't seen any upgrades, other than the flooring, in 50 years.
A absolutely nothing was unique about this property as a matter of fact I did not even check in I didn't check in because they wanted a $50 deposit and would not take my girlfriend's credit card over the phone and we got charged for the stay anyway
Worst hotel ever
This was, by far, one of the worst hotels I’ve stayed at. They had lost hour prior to us, checking in. They said they would call us when the power came back on, then the guy that took our number went home for the day and we never got a call. When we checked in, the key card machine was not working. So they told us they would bring us a key once it got back up and working again. Thank God we were only there for one night, because we never did get a key to our room. There were no dishes in the room and the floor was filthy.
The space of the room and ease of booking were very nice.. but the lack of people skills by staff and having very few mini amenities was depressing to say the least. Also coincidentally food delivery was a nightmare here. And finding the front door from the parking lot entrance was a maze.
The nonsmoking room smelled so bad a smoke I had to get Lysol and a smoke candle. Floor so dirty I had to clean it with dawn and towels were black when I was done hair all in shower just the worst hotel . Wish I could upload the picture