酒店回复: Dear CESAR, We sincerely apologize for the unpleasant experience you encountered. We regret that the cleanliness and odor issues fell below your expectations, as this is not the standard we strive to uphold. Your comments have been shared with our housekeeping and maintenance teams to address these concerns immediately. We value your feedback as it helps us improve our services and facilities. We hope you will consider giving us another opportunity to provide you with a better experience on your next visit. Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
厨房里没有必备的清洁用品，地板很脏，床下有很多垃圾。卫生间也很脏，停车场里还有露宿街头的人。
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酒店回复: Dear Tyler, We sincerely apologize for the cleanliness issues you encountered in the kitchen, bathroom, and under the bed, as well as for any discomfort caused by the surroundings outside the hotel. This is not the level of service or environment we aim to provide. Your concerns have been shared with our housekeeping and management teams for immediate corrective action. We value your input as it helps us improve our guest experience and hope you will give us another opportunity. Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
空调运转不良并且发出噪音，
冰箱正在工作并发出噪音。
房间很脏。
早餐什么都没有。
如果你想写一篇好的评论，那就自己写吧。那个地方太可怕了。
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酒店回复: Dear Alejandro, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, we regret it was not in your case. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
谢谢
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酒店回复: Dear Juan, Thank you so much for your outstanding review. We are glad that everything went well during your time at Extended Stay America. Your remarks are happily shared with the entire team. Thank you for including us in your travel plans, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
1.0分
其他
The sheets were full of someone else’s hair and dirt. Clearly not changing the sheets between guests.
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酒店回复: Dear Thomas, We are truly sorry to hear about the condition of the sheets in your room. Cleanliness is one of our highest priorities, and it is unacceptable that this standard was not met during your stay. Please be assured that we are addressing this matter directly with our housekeeping team to ensure proper procedures are followed consistently for every guest. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better stay. We look forward to welcoming you back.Sincerely, Hotel Management
2.0分
商务出差
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Rooms are nothing like those photos on the ******* website. Furniture lacking, no bedside lamps, one not two bedside table, no in room coffee facilities. Too tightly run.
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酒店回复: Dear Guest, We regret to hear that your experience did not fully match your expectations. While our rooms are designed for functionality to support both short- and long-term stays, we understand how the absence of certain items may have been inconvenient. Your comments have been noted and will be reviewed as we continually look for ways to improve our guest experience. We truly appreciate your input and understanding. Sincerely,Hotel Management
3.0分
情侣出游
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The floors were sticky and not particularly clean, the bath tub stopper didn't work, the complimentary breakfast offering was oatmeal (that's all, oatmeal).
Would not stay again.
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酒店回复: Dear robert, We sincerely apologize that your stay did not meet expectations and for the concerns you mentioned regarding room cleanliness, the bathtub stopper, and breakfast offerings. Your feedback is very important, and we have shared these points with our housekeeping and maintenance teams for immediate attention. We are also reviewing our grab-and-go breakfast options to better meet guest needs. We regret that this stay left you disappointed, and we truly hope to have another opportunity to serve you better. Sincerely,Hotel Management
4.0分
其他
More options for breakfast
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酒店回复: Dear LaTondra, Thank you for your feedback. While we are glad you had a satisfactory stay, we regret you were not happy with the variety we serve at breakfast. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us another time; it was a pleasure hosting your visit.Sincerely,Hotel Management
1.0分
其他
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Hot mess express
The pictures for this place is extremely misleading. We turned right around and checked out. The only good thing about this place is that they refunded our money for the night. I was ready to leave it. The place was in disrepair and very nasty. Would not recommend to anyone.
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酒店回复: Dear Kerry, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
周围不大安全的感觉，回房间就不敢出门了
我不推荐！
想象一下糟糕的酒店……就是这样！
好臭……衣服上都留有难闻的气味，我从来没见过这种味道。酒店外面也很脏。
厨房里没有必备的清洁用品，地板很脏，床下有很多垃圾。卫生间也很脏，停车场里还有露宿街头的人。
空调运转不良并且发出噪音，
冰箱正在工作并发出噪音。
房间很脏。
早餐什么都没有。
如果你想写一篇好的评论，那就自己写吧。那个地方太可怕了。
谢谢
The sheets were full of someone else’s hair and dirt. Clearly not changing the sheets between guests.
Rooms are nothing like those photos on the ******* website. Furniture lacking, no bedside lamps, one not two bedside table, no in room coffee facilities. Too tightly run.
The floors were sticky and not particularly clean, the bath tub stopper didn't work, the complimentary breakfast offering was oatmeal (that's all, oatmeal).
Would not stay again.
More options for breakfast
Hot mess express
The pictures for this place is extremely misleading. We turned right around and checked out. The only good thing about this place is that they refunded our money for the night. I was ready to leave it. The place was in disrepair and very nasty. Would not recommend to anyone.