酒店回复: Dear Jennifer, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
一开始房间很脏，很快就换了另一间，但还是不太好。不太舒适，而且不要指望用沙发床。
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酒店回复: Dear Guest, We apologize for the initial room condition and any inconvenience you experienced during your stay. While we were able to move you to another room, we regret that it still did not meet your expectations. Your comments help us improve, and we will address these concerns with our team to enhance guest comfort. We appreciate your patience and hope to provide a better experience on your next visit. Sincerely,Hotel Management
酒店回复: Dear Jeremiah, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
酒店回复: Dear Brent, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Bernadette, Please accept our apologies for providing anything other than a fulfilling experience during your stay. We deeply regret the cleanliness issues you encountered and apologize for the inconvenience caused. We have shared your comments with our housekeeping team to prevent such oversights from repeating. Please rest assured we are committed to providing a more enjoyable experience for our guests moving forward. Thank you for your feedback; we hope you will allow us to provide you with the excellent accommodations you should have received on this visit.Sincerely,Hotel Management.
5.0分
其他
原文
翻译提供方：Google
经济实惠，干净……价格合理！！早餐只有松饼、燕麦棒和咖啡。每晚 69 美元，还算合理……
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酒店回复: Dear James, Thank you for selecting Extended Stay America and taking the time to write a review. We're pleased to read that you enjoyed your stay and loved the clean accommodations, and glad you found the place reasonable for the price. However, we apologize for any disappointment you experienced with our breakfast offerings, and we will be reviewing our breakfast selections to ensure they meet our guests' expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间有很难闻的气味而且很脏。
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酒店回复: Dear Juan, Thank you for your feedback. We sincerely apologize for the unpleasant smell and cleanliness issues you encountered during your stay. These do not reflect our usual standards, and we regret the inconvenience they caused you. Your comments have been shared with our housekeeping team to ensure these matters are addressed promptly. We are committed to improving our services and providing a better experience for our guests. We hope you will consider giving us another opportunity to serve you in the future and demonstrate the improvements we have made.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
好的
1.0分
家庭亲子
原文
翻译提供方：Google
我以为我会被杀
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酒店回复: Dear Erick, We value guest feedback; therefore, we thank you for sharing yours. We are disappointed that your experience was not perfect. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for all our guests' safety. Please know that our front desk is always available to help make the stay as comfortable as possible. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
应该会更好
简直恶心
大厅入口处有 4 个人在吸烟。第一个房间有股腐臭的烟味。第二个房间也好不到哪里去。我们不得不整晚开着窗户睡觉。很明显，很多“客人”都住在这家酒店。黄色校车甚至在早上停了下来。
各方面都太恶心了。厨房附近的地板很粘。浴室柜台上到处都是头发和灰尘；显然没有擦过。地板/墙壁边缘有污垢/灰尘/绒毛。床单底部没有换；仍然可以看到前一位住客留下的皱痕。枕套发黄。从现在开始相信酒店的评分。
一开始房间很脏，很快就换了另一间，但还是不太好。不太舒适，而且不要指望用沙发床。
作为一名无家可归的老兵，我每天都在这里付房费....不知出于什么原因，你们让我重复预订，并把我最后的钱以我的名义支付在同一间豪华客房....而且不允许我换房间，所以圣诞节我只能流落街头....非常感谢
首先，上个月我经常住在这里，但这次不太好，我插上了我的移动电源，这是一个太阳能发电机，通过 221 房间的墙上插头充电，这是我第一次将它插入插座，而这只是我第二次为设备充电，请注意，这个设备花费了 600 美元，是全新的，当我将它插入电源大约 5 分钟后，我站在它旁边，它放在桌子上，砰的一声爆炸了，听起来就像一声枪响，就在我头旁边，如果你环顾房间，每个插头的内部都烧坏了，这次电压激增，没有弹出断路器，但它毁了我的，毁了我价值 600 美元的全新移动电源，它过度激增，现在它不能再工作了，我很难过，现在必须以某种方式把它寄出去修理，因为你房间里的电线有故障，如果你不把它修好，我就要把它到处炸，我很难过，这就是我不在的时候的生存之道
折叠床真的很脏，所以我们没用。一个人睡在沙发上，我们三个人睡在床上。走廊地板很粘。我们凌晨 12:30 入住，上午 11 点前离开，所以我们没有大惊小怪。入住期间的客户服务很好。
经济实惠，干净……价格合理！！早餐只有松饼、燕麦棒和咖啡。每晚 69 美元，还算合理……
房间有很难闻的气味而且很脏。
好的
我以为我会被杀