酒店回复: Dear Marvin, Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations and that several aspects made you feel uncomfortable. Your concerns about the environment, cleanliness, and service are taken seriously and will be shared with the team to help drive improvement. We appreciate your feedback and regret that we fell short of your expectations during your visit.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
淋浴水不停地滴。地毯看起来好像很久没吸尘了，房间里弥漫着一股不干净的味道。
展开
酒店回复: Dear Dean,We apologize that your room did not meet the standards you expected. The issues you mentioned are concerning and we regret that this was your impression. Our housekeeping and maintenance teams will be made aware so we can correct these oversights. Thank you for taking the time to share your feedback with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Thomas, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Hotel Management
1.0分
商务出差
Not a clean hotel. My pillow had stains on it. The walls, floors, and bathroom were all dirty. We didn't stay the second night as we had planned.
展开
酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your visit did not meet expectations and that the condition of your accommodation caused disappointment. Cleanliness and comfort are top priorities, and your remarks have been shared with our housekeeping team for immediate attention. Please note that your feedback is being taken seriously as we work to enhance the overall guest experience and restore your confidence in a future stay.Sincerely,Hotel Management
1.0分
情侣出游
展开
Showed up at 10pm for our reservation. Pulled in and immediately saw a minimum of 30 people on very hard ***** and a woman getting arrested. After running inside from this terrible view - there’s nobody at the counter to check us in. Stood in the lobby for over an hour trying to get someone at the hotel to pick up a phone and come help us and a refund from corporate. Corporate could also not get ahold of anyone at the hotel since all employees were nowhere to be found. At 1am corporate finally gave up trying to get ahold of anybody at this location and gave us our money back.
展开
酒店回复: Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret the distressing situation you encountered upon arrival and the inconvenience caused by the delay in receiving assistance. This experience is not reflective of the standards we strive to uphold, and your comments have been shared with the appropriate teams for immediate attention. Please know that steps are being taken to ensure guests receive timely support and a secure, welcoming environment at all times. Your feedback is invaluable in helping us improve our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
其他
展开
I didn’t stay there! Their WiFi was down so they denied my reservation. Didn’t help me at all. I’m keeping an eye on my accounts to make sure I don’t get charged because I definitely and thankfully did not stay there!
展开
酒店回复: Dear Guest, Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with the WiFi and how it affected your reservation. Reliable connectivity is important, and your comments have been shared with our team to help improve this service. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother and more seamless experience in the future.Sincerely,Hotel Management
1.0分
商务出差
展开
The Front desk had a smell of mildew, and the room was so dirty, from the room smelling like mold and wet carpet, and to the kitchen feeling sticky, dirty microwave. Then we saw a bug stuck in towels. I did not feel safe, when we saw a group of people outside smoking.
展开
酒店回复: Dear Guest, We sincerely regret the unpleasant experience you encountered during your stay. The conditions you described do not reflect the standards we strive to maintain, and we understand how disappointing this must have been. Your feedback about cleanliness and maintenance has been shared with our management team for immediate attention. Guest satisfaction and safety are always our priorities, and we will take the necessary steps to ensure improvements. Thank you for bringing these concerns to our attention, and we hope you might consider allowing us another opportunity to restore your confidence in the future.Sincerely,Hotel Management
2.0分
商务出差
展开
The kitchen area nice and clean, but the microwave was filthy, the beds slept comfortably I was afraid a bug would bite. The box springs was filthy with stains outdated furniture, sockets without covers. Not enough lighting lamp on only one side of the bed. The room had a funky odor that was unbearable. Some of the customers hanging around outside with blue tooth speakers playing loud music. I would not
recommend this hotel to anyone. The only positive thing was the friendliness of the staff. If I could of found another hotel I would of left, but unfortunately the Kansas City Chiefs had a game and all other hotels didn’t have reservations.
展开
酒店回复: Dear Linda, Thank you for sharing your detailed feedback. We are glad to hear that you found the staff welcoming and the beds comfortable, but we sincerely apologize for the issues you encountered in your room. Your comments regarding cleanliness and maintenance have been shared with our management team for immediate attention. We understand how these concerns impacted your stay and truly regret the discomfort caused. Feedback like yours is invaluable in helping us improve the experience for future guests, and we hope to have an opportunity to provide a more enjoyable and comfortable visit in the future.Sincerely,Hotel Management
早餐太差了
酒店还行吧，但本可以更好，不过也没什么好抱怨的。
酒店很吵，位置也不安全。房间很脏，员工也不友好。这家酒店的一切都很糟糕。以后不会再住这里了。
淋浴水不停地滴。地毯看起来好像很久没吸尘了，房间里弥漫着一股不干净的味道。
好的
Not a clean hotel. My pillow had stains on it. The walls, floors, and bathroom were all dirty. We didn't stay the second night as we had planned.
Showed up at 10pm for our reservation. Pulled in and immediately saw a minimum of 30 people on very hard ***** and a woman getting arrested. After running inside from this terrible view - there’s nobody at the counter to check us in. Stood in the lobby for over an hour trying to get someone at the hotel to pick up a phone and come help us and a refund from corporate. Corporate could also not get ahold of anyone at the hotel since all employees were nowhere to be found. At 1am corporate finally gave up trying to get ahold of anybody at this location and gave us our money back.
I didn’t stay there! Their WiFi was down so they denied my reservation. Didn’t help me at all. I’m keeping an eye on my accounts to make sure I don’t get charged because I definitely and thankfully did not stay there!
The Front desk had a smell of mildew, and the room was so dirty, from the room smelling like mold and wet carpet, and to the kitchen feeling sticky, dirty microwave. Then we saw a bug stuck in towels. I did not feel safe, when we saw a group of people outside smoking.
The kitchen area nice and clean, but the microwave was filthy, the beds slept comfortably I was afraid a bug would bite. The box springs was filthy with stains outdated furniture, sockets without covers. Not enough lighting lamp on only one side of the bed. The room had a funky odor that was unbearable. Some of the customers hanging around outside with blue tooth speakers playing loud music. I would not
recommend this hotel to anyone. The only positive thing was the friendliness of the staff. If I could of found another hotel I would of left, but unfortunately the Kansas City Chiefs had a game and all other hotels didn’t have reservations.