酒店回复: Dear Marvin, Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations and that several aspects made you feel uncomfortable. Your concerns about the environment, cleanliness, and service are taken seriously and will be shared with the team to help drive improvement. We appreciate your feedback and regret that we fell short of your expectations during your visit.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
淋浴水不停地滴。地毯看起来好像很久没吸尘了，房间里弥漫着一股不干净的味道。
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酒店回复: Dear Dean,We apologize that your room did not meet the standards you expected. The issues you mentioned are concerning and we regret that this was your impression. Our housekeeping and maintenance teams will be made aware so we can correct these oversights. Thank you for taking the time to share your feedback with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Thomas, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Hotel Management
1.0分
商务出差
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I called in advance after booking my room and was told by the facility that my room would still be available. I was driving in from St. Louis and hit traffic on the way into KC. Prior to my arrival they gave my room away even though I booked it in advance. Completely unprofessional!
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酒店回复: Dear Seth, Thank you for sharing your experience. We sincerely regret the inconvenience caused by the change in your room availability, especially after your advance communication and travel. We understand how frustrating this must have been, and your concerns regarding the situation are taken seriously. This matter has been shared with the appropriate team to help prevent similar occurrences in the future. Your feedback is important as it helps us improve our service. We truly hope to have another opportunity to provide a seamless and respectful experience that reflects the high standards we strive to maintain.Sincerely,Hotel Management
1.0分
其他
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Most uncomfortable bed ever. Sour smell permeated the building. Overall lack of maintenance alarming (toilet wasn’t bolted to the floor!). Left one night early to go to different lodging even without a refund.
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酒店回复: Dear James, Thank you for sharing your experience with us. We are truly sorry to learn about the discomfort and inconveniences you faced during your stay. A clean, well-maintained, and comfortable environment is a basic expectation, and we regret that we did not provide this for you. Your comments regarding the condition of the property and the quality of rest have been taken seriously and will be shared with the appropriate teams. We value your feedback, as it helps us identify areas needing improvement, and we apologize sincerely that your visit did not meet expectations. Sincerely,Hotel Management
3.0分
其他
Fine
It was fine. Nothing special literally, breakfast was super bare minimum. However, the staff that checked us in and out was great!
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酒店回复: Dear Shelley, Thank you for your feedback. We’re glad to hear that our team made you feel welcomed, as providing warm and helpful service is very important to us. We also understand your disappointment with the breakfast, and your comments will be shared with the appropriate teams to explore improvements. We truly value your perspective and hope you’ll give us another opportunity in the future to deliver an experience that feels more complete and satisfying.Sincerely,Hotel Management
2.0分
其他
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A lot of smoke smell inside room and outside. Always noice from other rooms and outside as well . Looks even parking area is not safe to go . People are stare it’s not good for me . Breakfast did not like coffee and other
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酒店回复: Dear Shankar, Thank you for sharing your experience with us. We are genuinely sorry to hear that your stay did not meet expectations and that the environment and surroundings left you feeling uncomfortable. Guest comfort and safety are very important to us, and your observations will be carefully shared with the team to identify improvements. While we regret the aspects that caused frustration, we appreciate your feedback as it helps us work toward a better experience for all visitors. We hope you might consider giving us another opportunity to provide a more enjoyable and secure stay in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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Floor in lobby and area leading to elevator was dirty. Lobby area had a smokey odor. Hallways not pleasant odor. Bathroom floor vinyl was curling up away from tub. Kitchenette faucet was a bit loose. Shower had some soap scum on wall.
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酒店回复: Dear John, Thank you for providing your detailed feedback. We are very sorry to hear about the condition you encountered during your visit, as this is not the impression we want our guests to leave with. Cleanliness, comfort, and upkeep are priorities, and your observations highlight areas where attention is needed. We are grateful you brought these matters to our notice so we can make improvements. Your input helps us enhance the guest experience, and we sincerely hope you will allow us the opportunity to welcome you again under better circumstances.Sincerely,Hotel Management
早餐太差了
酒店还行吧，但本可以更好，不过也没什么好抱怨的。
酒店很吵，位置也不安全。房间很脏，员工也不友好。这家酒店的一切都很糟糕。以后不会再住这里了。
淋浴水不停地滴。地毯看起来好像很久没吸尘了，房间里弥漫着一股不干净的味道。
好的
I called in advance after booking my room and was told by the facility that my room would still be available. I was driving in from St. Louis and hit traffic on the way into KC. Prior to my arrival they gave my room away even though I booked it in advance. Completely unprofessional!
Most uncomfortable bed ever. Sour smell permeated the building. Overall lack of maintenance alarming (toilet wasn’t bolted to the floor!). Left one night early to go to different lodging even without a refund.
Fine
It was fine. Nothing special literally, breakfast was super bare minimum. However, the staff that checked us in and out was great!
A lot of smoke smell inside room and outside. Always noice from other rooms and outside as well . Looks even parking area is not safe to go . People are stare it’s not good for me . Breakfast did not like coffee and other
Floor in lobby and area leading to elevator was dirty. Lobby area had a smokey odor. Hallways not pleasant odor. Bathroom floor vinyl was curling up away from tub. Kitchenette faucet was a bit loose. Shower had some soap scum on wall.