酒店回复: Estimado Julián,Gracias por tomarse el tiempo para escribir una reseña de su estadía en el Red Roof Inn Parsippany. Me alegra que haya tenido una buena experiencia con nosotros y que esté satisfecho con nuestro ambiente tranquilo. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samantha Gestión del techo rojo Especialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
非常好
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear FU,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Parsippany. It is great to hear that you enjoyed your stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
They hardly ever have any linen washed and very stingy with toilet paper. Also, you can hardly get someone to clean the room
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Parsippany. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible issued you may have encountered regarding the cleanliness in the property.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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Honestly, the first room i entered, it's smelled so bad, like dog's pee everywhere, and there was no dead-bolt on the door. Imminently, asked to change room, I got a new room, which is a little better, but I could still smell some kind of odor in there, but it was enough to stay for a night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback at the Red Roof Inn Parsippany. I am very sorry to hear about the unpleasant experience you had with the initial odor and the lack of a dead bolt in your first room and I regret that it impacted your stay. Your comfort and safety are our top priorities. We will address these issues immediately to ensure a better experience for our future guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
Nothing was pleasant about my 4 days stay. No clean towels not toiletries no cleaning of the room even though it was requested several times
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酒店回复: Dear Maureen,Thank you for sharing your feedback. We are concerned to hear about the challenges you experienced during your stay. Providing clean towels, toiletries, and timely room service is a fundamental part of the guest experience, and we understand how important these essentials are for comfort. Your comments have been noted, and we are reviewing our housekeeping practices to ensure stronger follow-through in daily service requests. We value your input as it helps us work toward improving our guest care standards.Sincerely, Hotel Manager
1.0分
其他
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The staff was very kind and helpful, especially the person who spoke Turkish – their assistance was greatly appreciated. However, the room was not clean at all. There was a strong, unpleasant odor that did not go away even after using spray and incense. The bed sheets were stained with blood, and we even found bloody tissues under the bed and behind the nightstand. This made the stay very uncomfortable.
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酒店回复: Dear Valued Guest,Thank you for providing us with details about your stay at the Red Roof Inn Parsippany. I am truly sorry to hear about the issues you experienced during your stay. It is disheartening to know that the condition of your room fell so short of our standards, especially concerning the stains and odor. Please accept our sincerest apologies for the discomfort this has caused you. I am glad to hear that our staff, particularly the Turkish-speaking member, was helpful and kind.Your feedback is always welcome at Red Roof and your comments are vital to the improvement of our customer service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
其他
There was urine all over the toilet seat, the bar of soap was already opened, and the floor was a mess
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酒店回复: Dear Shawn-Ray,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest satisfaction are very important to us, and we will take immediate action to address these concerns with our housekeeping team. Your feedback helps us improve, and we hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
很不错的地方，挑不出毛病。
没关系
良好且平静
非常好
好的
They hardly ever have any linen washed and very stingy with toilet paper. Also, you can hardly get someone to clean the room
Honestly, the first room i entered, it's smelled so bad, like dog's pee everywhere, and there was no dead-bolt on the door. Imminently, asked to change room, I got a new room, which is a little better, but I could still smell some kind of odor in there, but it was enough to stay for a night.
Nothing was pleasant about my 4 days stay. No clean towels not toiletries no cleaning of the room even though it was requested several times
The staff was very kind and helpful, especially the person who spoke Turkish – their assistance was greatly appreciated. However, the room was not clean at all. There was a strong, unpleasant odor that did not go away even after using spray and incense. The bed sheets were stained with blood, and we even found bloody tissues under the bed and behind the nightstand. This made the stay very uncomfortable.
There was urine all over the toilet seat, the bar of soap was already opened, and the floor was a mess