酒店回复: Estimado huésped del hotel:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Parsippany. Nos esforzamos por brindar a nuestros huéspedes todas las comodidades de un hogar, por lo que lamento escuchar sobre el estado de la habitación y el olor desagradable en su primera habitación. Nos alegra que haya encontrado su segunda habitación limpia y ordenada. Compartiré esta información con el personal de inmediato para que la revisen y la solucionen.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y agradecemos su preferencia. Gracias por compartir sus inquietudes y esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,PrincesaGerencia de Red RoofEspecialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
非常好
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear FU,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Parsippany. It is great to hear that you enjoyed your stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
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Room was clean. Pet friendly and people friendly. Easy wood floors. Very easy to walk pets. Dedicated area.....close to restaurants and shopping . Dogs were a little scared of the open stairs .... Request 1st floor with pets.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Parsippany. We're delighted to hear that you appreciated the cleanliness of your room and our pet-friendly environment. It's wonderful that you found the wood floors and dedicated pet area convenient.We aim to provide you with an exceptional experience at Red Roof. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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When we first arrived, we didn’t think much of it obviously it’s a motel so there was not much we were expecting from it. After we checked in and was able to get into the room, me and my partner always check the sheets in case of bedbugs or anything else we stayed in a two queen bedroom while checking we noticed there was only one of the top sheets on one of the beds, and the other one was missing the other sheet were stained, and like they already were slept in when we lifted the fitted sheets there was blood in all types of colored stains. We had to walk all the way down back to the office since the phone for the room didn’t work was honestly just there for show. The guy at the office told us that someone will come with sheets to the room after two minutes of being back in the room. What we think was the manager came in and got on the phone started yelling and giving us bad looks he only replaced one of the sheets on one of the beds and told us to sleep on that one. We told them that we paid for multiple nights and we need fresh sheets and new towels, which were also missing me and my partner had to clean the bathroom in order to simply pee because the toilet was filthy. You look up at the ceiling and I am not no expert, but that was black mold, very black all over the bathroom ceiling and walls, extending into the bedroom, the curtains were also stained. he told us to go to the office and the guy gave us a refund due to “no more clean sheets” for guest.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Parsippany. I am disappointed that your experience did not meet your expectations. I’m so sorry you felt you saw mold in the bathroom and for the interaction that you had with our staff that you mentioned. I will share this feedback with the staff right away to have this looked into and addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope that you will give us the opportunity to provide you with a better experience in the future.Very truly yours,ShennaRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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After an 8 hour drive, and arriving at 2:30pm, had hoped for an early check in. Concierge said to come back in 20 minutes.
Room- stains on the sheets. Regardless of being 2 star, not clean in this regard.
Shower was good heat though and beds were comfortable.
2.0分
情侣出游
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The room and bed themselves were ok. The problem with it was the bathroom and the mold in the shower, can see the dirt on the plastic walls, as well as the mold in the shower, there was mold on the ce the room smell like mold. The AC i set at 65 to try to get fresh air, which didn't help. Oh and the toilet was nasty with not sure if rings from the water but it needs a major scrub or replacement. It looks as if they tried to update the room with newer flooring, they should have focused the bathroom.
helpaiACAcewalls,
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Parsippany. I am truly sorry to hear about the issues you encountered during your stay. The cleanliness issues you mentioned, particularly the possible mold, are truly regrettable and we sincerely apologize for your experience.We strive to create memorable moments for our guests, and we'll use your comments to identify areas where we can enhance our offerings and create more impactful experiences. I hope you will allow us the opportunity to provide you with an improved experience during your next visit at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
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Room could use a deep cleaning, lots of mildew buildup on things like facets and shower curtain. Comfortable bed, uncomfortable pillows. Was able to check in early. Heater started making noise after first day so didn’t use it. Room is quiet, but with the wind make sure you dead bolt it so it doesn't blow open.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Parsippany. We are sorry to hear about the presence of possible mildew and the heater issues in your room, that is certainly not the standard we aim to provide. We are happy that you found the bed comfortable and were able to check in early. We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
很不错的地方，挑不出毛病。
没关系
我入住的时候换了两次房间。房间很脏，厕所很糟糕，床边还放着卫生纸。我入住的那间第二天就干净整洁了。第三天，他们进来了，留下了不属于我的垃圾，还用了厕所，把所有东西都弄得满是尿液，臭气熏天。
非常好
好的
Room was clean. Pet friendly and people friendly. Easy wood floors. Very easy to walk pets. Dedicated area.....close to restaurants and shopping . Dogs were a little scared of the open stairs .... Request 1st floor with pets.
When we first arrived, we didn’t think much of it obviously it’s a motel so there was not much we were expecting from it. After we checked in and was able to get into the room, me and my partner always check the sheets in case of bedbugs or anything else we stayed in a two queen bedroom while checking we noticed there was only one of the top sheets on one of the beds, and the other one was missing the other sheet were stained, and like they already were slept in when we lifted the fitted sheets there was blood in all types of colored stains. We had to walk all the way down back to the office since the phone for the room didn’t work was honestly just there for show. The guy at the office told us that someone will come with sheets to the room after two minutes of being back in the room. What we think was the manager came in and got on the phone started yelling and giving us bad looks he only replaced one of the sheets on one of the beds and told us to sleep on that one. We told them that we paid for multiple nights and we need fresh sheets and new towels, which were also missing me and my partner had to clean the bathroom in order to simply pee because the toilet was filthy. You look up at the ceiling and I am not no expert, but that was black mold, very black all over the bathroom ceiling and walls, extending into the bedroom, the curtains were also stained. he told us to go to the office and the guy gave us a refund due to “no more clean sheets” for guest.
After an 8 hour drive, and arriving at 2:30pm, had hoped for an early check in. Concierge said to come back in 20 minutes.
Room- stains on the sheets. Regardless of being 2 star, not clean in this regard.
Shower was good heat though and beds were comfortable.
The room and bed themselves were ok. The problem with it was the bathroom and the mold in the shower, can see the dirt on the plastic walls, as well as the mold in the shower, there was mold on the ce the room smell like mold. The AC i set at 65 to try to get fresh air, which didn't help. Oh and the toilet was nasty with not sure if rings from the water but it needs a major scrub or replacement. It looks as if they tried to update the room with newer flooring, they should have focused the bathroom.
helpaiACAcewalls,
Room could use a deep cleaning, lots of mildew buildup on things like facets and shower curtain. Comfortable bed, uncomfortable pillows. Was able to check in early. Heater started making noise after first day so didn’t use it. Room is quiet, but with the wind make sure you dead bolt it so it doesn't blow open.