Okay for a 1 night stay if you don't have kids. Our daughter touched the adjoining room door, and the people in there started yelling at us. The blankets didn't look clean, and the mattresses were very stained.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. We understand how important it is to feel comfortable and safe during your stay—especially when traveling with children.We apologize for the situation involving the adjoining door. While we cannot control the behavior of other guests, we do want all our guests to feel respected and at ease, and we would have been happy to step in and assist had we been made aware at the time.Additionally, the cleanliness concerns you mentioned are not reflective of our standards. We take this very seriously and have shared your comments with our housekeeping team for immediate review and corrective action. Ensuring fresh, clean linens and well-maintained rooms is a top priority for us.We value your feedback and would appreciate the opportunity to make this right. If you are willing, please contact us directly so we can further address your concerns.Thank you again for bringing this to our attention. We hope you’ll consider giving us another chance to provide you with a much better stay.
3.0分
家庭亲子
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Our first room smelled like cigarette smoke and there was a kid screaming next door. Thankfully the front desk staff quickly moved us to another room. The rooms aren’t the best but we slept well and it was quiet despite the location next to the highway and a hospital. I wouldn’t suggest for single female travelers otherwise if you’re not looking for anything special, this place will work for a night.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your first room did not meet expectations, but we’re glad our front desk team was able to resolve the issue quickly and get you settled into a more comfortable room. We appreciate your comments about the noise level and will continue working to ensure all guests enjoy a clean, quiet, and comfortable stay. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity in the future.
3.0分
家庭亲子
It was an okay stay but it served its purpose the staff was really nice the bathroom was clean
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear our staff made a positive impression and that you found the bathroom clean. We appreciate your honesty and are always looking for ways to make each stay better than “okay.” We hope to welcome you back for an even more comfortable experience next time!
4.0分
其他
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Rooms are like brand new
We were really surprised at how nice and spacious the room was. The bathroom vanity separate from the actual bathroom was awesome. Even had a nice bench and chair to sit on. The refrigerator was the largest one I’ve ever seen in a hotel. It was like a miniature normal fridge with a separate freezer door from the rest.
Only cons were we heard a little noise throughout the night with being in the hospital district. We heard sirens and a helicopter in the middle of the night. Also wasn’t a big fan of not having direct access to the lobby. Set up more like a motel where all the doors to the rooms are exterior access only but not a dealbreaker.
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酒店回复: Thank you so much for sharing your detailed feedback! We’re thrilled to hear you enjoyed the spacious room, the separate vanity area, and those extra touches like the bench, seating area, and large refrigerator — we love offering our guests a bit more comfort and convenience.We do apologize for the bit of noise you experienced during the night; being near the hospital district can sometimes bring a little extra activity, but we appreciate your understanding. We also understand that exterior room access isn’t everyone’s preference, though we’re glad to hear it wasn’t a dealbreaker for your stay.We truly appreciate you choosing us and hope we’ll have the pleasure of welcoming you back again soon!— Management
5.0分
家庭亲子
Staff is always friendly, nice breakfast, quiet at night, places to walk nearby, near to our doctor appointments.
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酒店回复: Thank you so much for your kind review! We’re happy to hear you enjoyed our friendly staff, peaceful atmosphere, and convenient location. It’s wonderful to know we could make your visit comfortable and easy, especially being close to your appointments. We look forward to welcoming you back again soon!
5.0分
家庭亲子
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The breakfast was ok. (Sausage, eggs and biscuits)
nothing special.
!st room was awful! Somebody had peed in the bed and it
had soaked to the mattress! The manager offered no
compensation for the inconvenience! Not even we are sorry this happened. Staff should have handled the situation much differently, rather than acting like i made this up! The housekeeper agreed that the mattress should be replaced and the room was closed for rental.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry this happened during your stay. As soon as you informed us, my head housekeeper and I went straight down to investigate. While you were at the front desk, I personally apologized in front of my head housekeeper and the front desk clerk, and we immediately offered you a new room, which you accepted. I’m glad you decided to stay another night with us. Your comfort and satisfaction mean a lot to us, and we appreciate the opportunity to make things right.
5.0分
其他
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Look at an extra major thoroughfare with plenty of restaurants and shopping around but tucked away in a medical center. If you're looking for a little bit of beaten path and a private quiet experience this is the one for you.
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酒店回复: Thank you so much for your kind words! We’re so glad you enjoyed our little tucked-away spot. It really is nice being close to everything while still having a quiet place to unwind. We appreciate you sharing your experience and hope to see you again soon!
4.0分
其他
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Great hotel
Room was clean and well maintained. Staff was very courteous and friendly. Breakfast was good as well. Close to restaurants and gas stations. Comfortable and safe area.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear you enjoyed your stay and found the room clean and comfortable. It’s great to know our staff made a positive impression and that you appreciated the breakfast and convenient location. We look forward to welcoming you back on your next visit!
3.0分
商务出差
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The facility was overall clean. The room was clean, but it smelled like stale cigarette smoke. The room had a remodel, but the smell was honestly horrible. I normally never comment on rooms, but the smell was offensive and there was no ice. I had to ring the bell multiple times before someone came to check me in.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our facility and rooms to be clean, but we sincerely apologize that the odor in your room did not meet your expectations. We do wish that you had brought this to our attention during your stay, as you were with us for three nights—we would have been more than happy to move you to a different room or address the issue right away to ensure your comfort. We also regret the delay you experienced at check-in and will be reviewing this with our staff to improve responsiveness. Your comments are very helpful as we continue working to provide the best experience for all of our guests.
5.0分
其他
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I enjoyed my stay very much. The front desk personnel were friendly and knowledgeable. Perfect location for me. This will be my go to place to stay when I’m in Springfield.
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酒店回复: Thank you for staying with us. We are glad you enjoyed your stay. We hope you come and stay with us again.
Okay for a 1 night stay if you don't have kids. Our daughter touched the adjoining room door, and the people in there started yelling at us. The blankets didn't look clean, and the mattresses were very stained.
Our first room smelled like cigarette smoke and there was a kid screaming next door. Thankfully the front desk staff quickly moved us to another room. The rooms aren’t the best but we slept well and it was quiet despite the location next to the highway and a hospital. I wouldn’t suggest for single female travelers otherwise if you’re not looking for anything special, this place will work for a night.
It was an okay stay but it served its purpose the staff was really nice the bathroom was clean
Rooms are like brand new
We were really surprised at how nice and spacious the room was. The bathroom vanity separate from the actual bathroom was awesome. Even had a nice bench and chair to sit on. The refrigerator was the largest one I’ve ever seen in a hotel. It was like a miniature normal fridge with a separate freezer door from the rest.
Only cons were we heard a little noise throughout the night with being in the hospital district. We heard sirens and a helicopter in the middle of the night. Also wasn’t a big fan of not having direct access to the lobby. Set up more like a motel where all the doors to the rooms are exterior access only but not a dealbreaker.
Staff is always friendly, nice breakfast, quiet at night, places to walk nearby, near to our doctor appointments.
The breakfast was ok. (Sausage, eggs and biscuits)
nothing special.
!st room was awful! Somebody had peed in the bed and it
had soaked to the mattress! The manager offered no
compensation for the inconvenience! Not even we are sorry this happened. Staff should have handled the situation much differently, rather than acting like i made this up! The housekeeper agreed that the mattress should be replaced and the room was closed for rental.
Look at an extra major thoroughfare with plenty of restaurants and shopping around but tucked away in a medical center. If you're looking for a little bit of beaten path and a private quiet experience this is the one for you.
Great hotel
Room was clean and well maintained. Staff was very courteous and friendly. Breakfast was good as well. Close to restaurants and gas stations. Comfortable and safe area.
The facility was overall clean. The room was clean, but it smelled like stale cigarette smoke. The room had a remodel, but the smell was honestly horrible. I normally never comment on rooms, but the smell was offensive and there was no ice. I had to ring the bell multiple times before someone came to check me in.
I enjoyed my stay very much. The front desk personnel were friendly and knowledgeable. Perfect location for me. This will be my go to place to stay when I’m in Springfield.