Roach in the bathroom. Too many men loitering outside. Entry was littered with cigarette butts. Other hotel guest was pound in the entry. Quoted price was different than the charge at the hotel. I am requesting a ‘roach refund’.
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酒店回复: Dear Elaine,We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment during your stay with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible, to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Manage
3.0分
其他
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******* showed it had breakfast it did NOT, late check in.... was told to use phone in between doors, use ext 500, was NOT correct. No hygiene was included in the room either. Long term stay would have been ideal, but traveling through NOT RECOMMENDED. Personally, unless im staying long term, I wouldnt go back.
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酒店回复: Dear Christopher,Thank you for sharing your thoughts with us. We truly appreciate your recognition of our accommodations as suitable for extended visits. We are very sorry that aspects of your short stay did not meet expectations, and we regret any inconvenience caused during your arrival or with amenities. Your comments are invaluable as we work to improve our services. We hope you’ll consider giving us another opportunity to provide a smoother, more welcoming experience in the future.Sincerely,Hotel Management
2.0分
其他
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No frill lots of chills
The bed was broken the bottom corner hit the ground if you sat on it. Woke up with bites on my arms and legs. Just over all not a great place to stay. Definitely no frills not even the basics like shampoo conditioner and soap.
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酒店回复: Dear Tonja, Thank you for sharing your experience. We are very sorry your stay did not meet expectations and for the discomfort you experienced. Please know that guest safety and comfort are our highest priorities, and your feedback regarding both the bedding and overall room conditions has been shared with our team for immediate review and action. We appreciate you bringing this to our attention, and we hope you might allow us another opportunity to provide a stay that is comfortable.Sincerely,Hotel Management
3.0分
其他
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I was very unhappy I had to wait 25 mins just for someone to check me in. I understand I got there at 1030 but I don’t understand why no one was at the hotel. It is very very unfair to guests that have to wait that long. I will not be back due to this issue.
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酒店回复: Dear Carrie, We sincerely apologize for the inconvenience you experienced with the extended wait during check-in. This is not the level of service we aim to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope to have the chance to welcome you back and provide a better experience in the future.Sincerely,Hotel Management
1.0分
其他
I would like a refund!! I was unable to stay at this hotel!! The room was dirty and flea infested. No other rooms avaliable. Please refund my money!
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酒店回复: Dear Katie, We sincerely apologize for the distressing experience you encountered during your recent visit. The condition of the room you described, including concerns about cleanliness and the presence of pests, is unacceptable and does not reflect the standards we aim to uphold. We also regret that no alternative accommodations were available to you. Your comments have been forwarded to the appropriate department for immediate review and corrective action. We hope you will allow us another opportunity to regain your trust in the future. Sincerely,Hotel Management
5.0分
其他
Very Pleased
Our stay has been amazing and everyone here is friendly and inviting. They have made our transition here spectacular....we extended our stay!!!
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酒店回复: Dear Tyneshia, Thank you for choosing Extended Stay America and for taking the time to provide your excellent review. It’s fantastic to hear that your stay has been so positive and that the team made you feel so welcome. We’re delighted your experience has been smooth and enjoyable, and that you chose to extend your visit. Your kind words mean a lot to us, and we look forward to continuing to make your time here as comfortable as possible.Sincerely,Hotel Management
1.0分
其他
Got to the property to check in and was told that they couldn't rent us a room but wouldn't give us a
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酒店回复: Dear william, We are very sorry for the inconvenience and frustration this situation caused. We assure you that what you experienced is not the impression we want to leave with our guests. Your feedback has been shared with the appropriate teams so this can be addressed internally and prevent similar issues in the future. We appreciate your patience and hope you will consider giving us another opportunity in the future to provide you with a more positive experience.Sincerely,Hotel Management
3.0分
其他
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There were domestic situations outside of the room. Couples fighting, someone being kicked out of their room, and a person tried to get into our room. The room was comfortable. We didn't feel like it was very safe. This place was chosen since it was close to a hospital where we had a family member to visit.
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酒店回复: Dear Gary,Thank you for taking the time to share your experience. While we are pleased to know the room offered some comfort, we sincerely regret that your visit was impacted by disturbances caused by others. Situations like these should have been addressed promptly by our team, and we apologize if you felt unsafe. Guest security is a priority, and every effort would have been made to support a peaceful stay. We appreciate your feedback and the opportunity to improve.Sincerely,Hotel Management
5.0分
其他
We live in town but had no power. They gladly accepted us first room smelt odd hubby said something gave us a new room no questions asked.
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酒店回复: Dear Guest,We’re so glad our team at Extended Stay America was able to help when you needed a place to stay close to home. It's great to hear the staff responded quickly and made sure you were comfortable. We appreciate you sharing your experience and hope everything is back to normal now. Should you ever need us again, we’ll be here to welcome you with the same level of care.Sincerely,Hotel Management
优质服务
Roach in the bathroom. Too many men loitering outside. Entry was littered with cigarette butts. Other hotel guest was pound in the entry. Quoted price was different than the charge at the hotel. I am requesting a ‘roach refund’.
******* showed it had breakfast it did NOT, late check in.... was told to use phone in between doors, use ext 500, was NOT correct. No hygiene was included in the room either. Long term stay would have been ideal, but traveling through NOT RECOMMENDED. Personally, unless im staying long term, I wouldnt go back.
No frill lots of chills
The bed was broken the bottom corner hit the ground if you sat on it. Woke up with bites on my arms and legs. Just over all not a great place to stay. Definitely no frills not even the basics like shampoo conditioner and soap.
I was very unhappy I had to wait 25 mins just for someone to check me in. I understand I got there at 1030 but I don’t understand why no one was at the hotel. It is very very unfair to guests that have to wait that long. I will not be back due to this issue.
I would like a refund!! I was unable to stay at this hotel!! The room was dirty and flea infested. No other rooms avaliable. Please refund my money!
Very Pleased
Our stay has been amazing and everyone here is friendly and inviting. They have made our transition here spectacular....we extended our stay!!!
Got to the property to check in and was told that they couldn't rent us a room but wouldn't give us a
There were domestic situations outside of the room. Couples fighting, someone being kicked out of their room, and a person tried to get into our room. The room was comfortable. We didn't feel like it was very safe. This place was chosen since it was close to a hospital where we had a family member to visit.
We live in town but had no power. They gladly accepted us first room smelt odd hubby said something gave us a new room no questions asked.