We disnt have any issue, the workers were so nice, check in was so easy, i was ablw to check in on my phone so when we got there jus thad to get the room keys, room was clean and relaxing. The bed slept good. Breakfast was good ! Would definitely stay again . Thank you
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酒店回复: Thank you so much! We are glad you enjoyed your stay, and we hope to see you again soon.
5.0分
其他
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Close to UT campus, newly remodeled. Breakfast has good offerings. Fridge and microwave in room. Friendly front desk. We've stayed multiple times and will again!
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酒店回复: Hello and thank you for your choosing us. We are so pleased you enjoyed your stay and we hope to see you again soon.
4.0分
其他
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The room was a good base location for exploring Knoxville. We also went to a concert at the Food City Arena and it was about a 15 min drive from the parking garage of the event.
The breakfast was pretty regular with no change from day to day. We did see some homeless people come in and take from the breakfast out to their car in the parking lot. There were also people in the parking lot using the wifi that were not guests. They would be sitting in their car for hours with the engine running. The area around the hotel was quiet but the Red Roof Inn next door had some interesting people out front. The housekeeping was good the one time I called down to have them come and refill the towels etc.
The staff were pleasant and informative on the area.
The parking lot is small on the one side but big on the back end but not very well lit after coming back at midnight.
I would stay here as it is economical for what we needed it for.
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酒店回复: Thank you for taking the time to leave us a review. We hope to see you again soon.
4.0分
其他
The room was clean and quiet. Breakfast was okay. Every employee we interacted with was friendly and very helpful. We would definitely stay here again.
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酒店回复: Thank you for choosing us. We are glad you enjoyed your visit and hope to see you again soon.
5.0分
其他
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Great staff day and night. I had a problem with my refrigerator, and they fixed it fast. They told me about some cool places atound the area. We had a great time in a nice, clean room.
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酒店回复: Thank you so much, we are pleased to hear you enjoyed your stay with us. We hope to see you again soon.
1.0分
其他
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Run down, lack of reasonable parking, not ADA friendly. Also can't forget the extent of loud construction going on that could wake the dead. Nope never again. Stay away.
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酒店回复: Hello and thank you for taking the time to leave us a review, we value your feedback. Honestly, I had to read this review more than once because it saddens me to hear of your experience with us. Our Beautiful Hotel was renovated just over a year ago and we do offer ADA rooms, and the property is ADA compliant. Perhaps you could have our hotel mixed up with another hotel you stayed at. At your convenience I would value an opportunity to speak with you so that I may not what we could have done better.Sincerely,Trish LayGeneral Manager
5.0分
其他
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We were in town for UT parents weekend. This was a nice location, only a short drive to campus. The breakfast was great and the staff was super friendly. They had orange and white cupcakes out for guests on the day of the game which was a really sweet touch! Very much makes you feel like you are in a college town. They quickly found and delivered a rollaway bed when our UT student decided to join us in the hotel at the last minute. The only thing I would change is to have housekeeping come and refresh towels each day. I'm sure this is something we could have requested, but a housekeeping visit or two during a three night stay would be welcomed.
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酒店回复: Thank you for taking the time to leave us a review. We are glad you chose to stay with us while visiting UT. We do offer housekeeping daily upon request. We do hope to have another opportunity to serve you and your family again in the future.
4.0分
其他
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The hot breakfast buffet was delightful with real sausage and eggs, biscuits, fruit, and unlimited coffee. The staff was very nice, helpful, and polite. How often are the beds and towels changed? The next day, I learned the hard way by returning to our room to find it untouched by housekeeping with the same dirty damp towels on the bathroom floor and the beds unmade, etc. It had been a very long day, and all I wanted was to get into a nice clean bed and go to sleep. Instead, I went back downstairs to request towels. The desk clerk explained to me that the default was not to provide any fresh linen or housekeeping unless it was specifically requested. I had never heard of such a thing and said so, but he explained the rationale, which I understood to be that guests did not want housekeeping to come in when they were in the room. Isn't the standard way of preventing that in most hotels to simply give customers a do not disturb sign to hang on the doorknob? Then, it dawned on me later that when I had arrived the night before the receptionist asked me if I wanted room service, which of course, means to order food to be brought to one's room. I said, "No." Receptionist #2 said the term meant any service given at all, like providing fresh towels. I suggested to the 2nd receptionist that they use the common definition. He thanked me, saying it was a good idea. I think it's a cost-saving tactic that may backfire when customers don't return. Otherwise, everything was great!
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酒店回复: Hello and thank you for choosing to stay with us. I would like to apologize for any inconvenience you were caused by our cleaning schedule. As a general practice we service/clean a stay over room on the 3rd day of their visit; however, we are happy to offer housekeeping service daily on request. We do hope to have another opportunity to serve you again in the future.
5.0分
其他
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This hotel was in a great location. Its a short drive to the stadium. Very clean and the staff was excellent. They even had orange & white cupcakes for game day to give to their guest.
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酒店回复: Thank you so much. We are glad you enjoyed your visit and the cupcakes .
环境：环境非常好安静
We disnt have any issue, the workers were so nice, check in was so easy, i was ablw to check in on my phone so when we got there jus thad to get the room keys, room was clean and relaxing. The bed slept good. Breakfast was good ! Would definitely stay again . Thank you
Close to UT campus, newly remodeled. Breakfast has good offerings. Fridge and microwave in room. Friendly front desk. We've stayed multiple times and will again!
The room was a good base location for exploring Knoxville. We also went to a concert at the Food City Arena and it was about a 15 min drive from the parking garage of the event.
The breakfast was pretty regular with no change from day to day. We did see some homeless people come in and take from the breakfast out to their car in the parking lot. There were also people in the parking lot using the wifi that were not guests. They would be sitting in their car for hours with the engine running. The area around the hotel was quiet but the Red Roof Inn next door had some interesting people out front. The housekeeping was good the one time I called down to have them come and refill the towels etc.
The staff were pleasant and informative on the area.
The parking lot is small on the one side but big on the back end but not very well lit after coming back at midnight.
I would stay here as it is economical for what we needed it for.
The room was clean and quiet. Breakfast was okay. Every employee we interacted with was friendly and very helpful. We would definitely stay here again.
Great staff day and night. I had a problem with my refrigerator, and they fixed it fast. They told me about some cool places atound the area. We had a great time in a nice, clean room.
Run down, lack of reasonable parking, not ADA friendly. Also can't forget the extent of loud construction going on that could wake the dead. Nope never again. Stay away.
We were in town for UT parents weekend. This was a nice location, only a short drive to campus. The breakfast was great and the staff was super friendly. They had orange and white cupcakes out for guests on the day of the game which was a really sweet touch! Very much makes you feel like you are in a college town. They quickly found and delivered a rollaway bed when our UT student decided to join us in the hotel at the last minute. The only thing I would change is to have housekeeping come and refresh towels each day. I'm sure this is something we could have requested, but a housekeeping visit or two during a three night stay would be welcomed.
The hot breakfast buffet was delightful with real sausage and eggs, biscuits, fruit, and unlimited coffee. The staff was very nice, helpful, and polite. How often are the beds and towels changed? The next day, I learned the hard way by returning to our room to find it untouched by housekeeping with the same dirty damp towels on the bathroom floor and the beds unmade, etc. It had been a very long day, and all I wanted was to get into a nice clean bed and go to sleep. Instead, I went back downstairs to request towels. The desk clerk explained to me that the default was not to provide any fresh linen or housekeeping unless it was specifically requested. I had never heard of such a thing and said so, but he explained the rationale, which I understood to be that guests did not want housekeeping to come in when they were in the room. Isn't the standard way of preventing that in most hotels to simply give customers a do not disturb sign to hang on the doorknob? Then, it dawned on me later that when I had arrived the night before the receptionist asked me if I wanted room service, which of course, means to order food to be brought to one's room. I said, "No." Receptionist #2 said the term meant any service given at all, like providing fresh towels. I suggested to the 2nd receptionist that they use the common definition. He thanked me, saying it was a good idea. I think it's a cost-saving tactic that may backfire when customers don't return. Otherwise, everything was great!
This hotel was in a great location. Its a short drive to the stadium. Very clean and the staff was excellent. They even had orange & white cupcakes for game day to give to their guest.