Very friendly staff, free breakfast offered more than I expected, great water pressure in the shower. Rooms were a little dated decor-wise but clean, and the other things I mentioned made up for that.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We are so glad you enjoyed the friendly service, satisfying breakfast, and great shower experience. Your comments about the room decor are appreciated and will be shared with our team. It’s wonderful to know you had a pleasant and comfortable stay overall.Sincerely, Hotel Manager
3.0分
家庭亲子
Room had a musty smell, staff was excellant, breakfast was fabulous, air conditioner didn't work very well.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted you enjoyed the excellent service from our staff and the fabulous breakfast. Your comments about the musty smell and air conditioner are appreciated and will be reviewed by our team. We hope to provide an even better stay next time.Sincerely, Hotel Manager
4.0分
其他
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A good stay in general but the upholstered chair & hassock in the room were visibly dirty and stained. I did not care to sit on them. The desk staff people were friendly and helpful. Breakfast average.
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酒店回复: Dear Jeanne,Thank you for sharing your feedback. We’re glad to hear you had a generally good stay and found our desk staff friendly and helpful. However, we apologize for the condition of the upholstered chair and hassock in your room. Cleanliness is important to us, and we will address this with our housekeeping team to ensure all furniture is properly cleaned. We also appreciate your feedback on the breakfast, as we continuously look for ways to improve. We hope to welcome you again for a more complete experience.Sincerely, Hotel Manager
2.0分
家庭亲子
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The area felt very sketchy. I wouldn’t have felt safe had I been by myself. Check-in person not really friendly the morning person was better. Breakfast was good
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酒店回复: Dear Paula,Thank you for sharing your honest feedback. We are glad to hear that you enjoyed the breakfast and that your experience with the morning staff was more positive. At the same time, we take your concerns about the area and the check-in experience very seriously, as safety and a warm welcome are essential parts of a comfortable stay. Your comments help us identify where improvements can be made to ensure guests feel both secure and genuinely cared for throughout their visit.Sincerely, Hotel Manager
5.0分
家庭亲子
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Desk. Clerk was very personal and friendly welcoming. Room very clean, hotel smells fresh . The room could have better lighting. Breakfast was good with eggs, yogurt
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酒店回复: Dear Nancy,Thank you for your excellent rating and detailed feedback. We are delighted to know that you felt warmly welcomed by the front desk team and enjoyed a very clean room with a fresh atmosphere. Your positive note about breakfast is greatly appreciated, and your suggestion regarding room lighting is also very helpful for us to consider as we look for ways to enhance comfort. We truly value your thoughtful comments and look forward to welcoming you back soon.Sincerely, Hotel Manager
2.0分
其他
I found bed bugs in my bed less than an hour after I arrived. It made the rest of the stay very uncomfortable.
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酒店回复: Dear Michael,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
4.0分
其他
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We were traveling to the Smokies, stayed on the way. Used ******* to book in advance, the description of the property was great, nice room, good breakfast, easy checkout.
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酒店回复: Dear Charles,Thank you for taking the time to share your experience. We are glad to hear that your stay on the way to the Smokies was enjoyable and that the property matched the description you expected when booking through *******. It’s wonderful to know you found the room comfortable, enjoyed the breakfast, and appreciated the ease of checkout. Your feedback highlights the importance of a smooth and reliable stay for travelers, and we’re delighted this worked well for you.Sincerely, Hotel Manager
3.0分
其他
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No frills, old hotel. Nothing bothered me except how hot and sticky humid the room was. The humidity never seemed to get much better, even with air conditioning. But it was fine, it was safe, everything worked and the service was good.
5.0分
商务出差
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Surprised it was this good. Keep in my mind my high rating is for a hotel in this class which I’ll term mid level budget and pet friendly hotel. ******* got me a great rate. $25 fee for pet, max two so it’s $50 and yes they will ask you at check out. My room was very clean. Great shower tub combo with full bottles of Dove products. My bed was a little lumpy but still comfortable. Cracker Barrel across the road. Lots of fast food and gas walking distance. Highly recommend for the highway travelers
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酒店回复: Dear David,Thank you for sharing your feedback. We are delighted that you found the room clean, enjoyed the shower and amenities, and appreciated the convenience of nearby dining and services. It is wonderful to know that our pet-friendly policy and overall accommodations met your expectations for a mid-level hotel stay. Our team takes pride in providing a comfortable and welcoming environment for all guests. We look forward to hosting you again and delivering the same convenience, comfort, and care on your future visits.Sincerely, Hotel Manager
很棒的过夜住宿。办理入住的工作人员友好热情。房间干净舒适，早餐很棒。
Very friendly staff, free breakfast offered more than I expected, great water pressure in the shower. Rooms were a little dated decor-wise but clean, and the other things I mentioned made up for that.
Room had a musty smell, staff was excellant, breakfast was fabulous, air conditioner didn't work very well.
A good stay in general but the upholstered chair & hassock in the room were visibly dirty and stained. I did not care to sit on them. The desk staff people were friendly and helpful. Breakfast average.
The area felt very sketchy. I wouldn’t have felt safe had I been by myself. Check-in person not really friendly the morning person was better. Breakfast was good
Desk. Clerk was very personal and friendly welcoming. Room very clean, hotel smells fresh . The room could have better lighting. Breakfast was good with eggs, yogurt
I found bed bugs in my bed less than an hour after I arrived. It made the rest of the stay very uncomfortable.
We were traveling to the Smokies, stayed on the way. Used ******* to book in advance, the description of the property was great, nice room, good breakfast, easy checkout.
No frills, old hotel. Nothing bothered me except how hot and sticky humid the room was. The humidity never seemed to get much better, even with air conditioning. But it was fine, it was safe, everything worked and the service was good.
Surprised it was this good. Keep in my mind my high rating is for a hotel in this class which I’ll term mid level budget and pet friendly hotel. ******* got me a great rate. $25 fee for pet, max two so it’s $50 and yes they will ask you at check out. My room was very clean. Great shower tub combo with full bottles of Dove products. My bed was a little lumpy but still comfortable. Cracker Barrel across the road. Lots of fast food and gas walking distance. Highly recommend for the highway travelers