This hotel is dated. I believe there has been an effort to update it, but it isn't what it should be. Paint was chipped on the walls, half of the closet doors were missing and there is no elevator.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. I am saddened to know that the property appearance and the state of the closet doors hindered your stay. Please accept our apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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This hotel was just not clean. The white lamp shades had fingerprints all over it, from food maybe, and was stained. There was no bedding for the pull out couch, whose mattress was also all stained. The gym equipment was all broken or covered in ants. Just not a good experience.
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. I was saddened to read that your stay fell short of your expectations due to the state of the lampshades and gym equipment as well as the ants you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Red Roof is dedicated to regaining your trust and taking steps to prevent similar issues from occurring again. We value your business and appreciate your comments. We hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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Staff were very nice. Breakfast was a nice touch to this hotel. About 15 minutes from campus. Definitely needs a touch up. Room was comfortable. Stains on both of the mattresses and bathroom wasn’t super clean. Towels super thin and on the smaller side. Parking was an issue one night out of 3 as there wasn’t enough spaces. Not sure if stay again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. I'm glad to hear that you found our staff to be nice and enjoyed the breakfast we offer. It's also good to know that the location was convenient for your visits to the campus. I'm truly sorry to hear about the concerns you may have encountered with the room’s cleanliness, including the stains and the bathroom condition.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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Property needs a little TLC. Paint on door jams and in rooms. Flooring in the room had gaps in between the planks. AC unit has become long in the tooth. Carpet in hallway is tired. A freshen up would go a long way.
2.0分
家庭亲子
Room furniture had layers of dust. Floors dirty.Tubs and sink dirty. Microwave broken. Definitely not worth the price. Will not be staying again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. I am very sorry to read about the concerns you may encountered with cleanliness and the broken microwave in your room. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
朋友出游
Scammed me for my deposit, left 150 for the deposit and only got 100 back. Mind you i left the room clean
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酒店回复: Hello Respected Traveler,We sincerely appreciate you taking the time to share your feedback for the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff, however I fear you might have our location confused with another. Your review mentions details about deposit and only got 100 back instead of $150, but our record shows that this location requires a refundable $100 deposit only for all debit card or cash paying guests. Post stay feedback is very important to Red Roof as is the accuracy of the content provided. We hope we have the opportunity to see you again in the future.Many thanks,JannovemRed Roof ManagementRediResponse Specialist
离高速很近，房间很宽敞，早餐一般，服务很好，推荐。
体验感不太好。
1) 我们周五晚上到达时，发现我们这栋楼唯一一台制冰机上贴着“故障”的告示。这告示看起来一点都不新，所以早就该修好了。
2) 我们想去自动贩卖机买罐汽水，结果机器提示不要用5美元的钞票。好吧。我投了0.5美元想买2.5美元的可乐。然后又试着投入两张1美元的纸币，但机器也不收。最后我们用信用卡支付了2.5美元，但那0.5美元没法退回来。
后来又想买一包5美元的肉干零食，结果我带的3张信用卡都刷不了，尽管我们刚用其中一张买过汽水。
3) 我们问前台要香皂，结果被告知没有，只好去克罗格超市买了一块。不是每个人都想洗澡时，使用那种在4英尺高处的液体皂分配器里的沐浴液。
4) 地板很脏。我们不得不一直穿着袜子或鞋子。我穿白色袜子一个小时，底部就脏得一塌糊涂。除此之外，地板上还有好几处黏糊糊的。
5) 电视能看很棒，当它出问题时，我们通知了前台，马上就有人过来解决了。服务很棒。
6) 床非常舒服。
7) 早餐吃了炒鸡蛋。我很确定是速溶蛋粉做的，但味道还不错。
短期住宿很不错。
服务和入住体验都很好，我很喜欢。如果房间里能提供饮用水就更好了，哈哈哈哈。
This hotel is dated. I believe there has been an effort to update it, but it isn't what it should be. Paint was chipped on the walls, half of the closet doors were missing and there is no elevator.
This hotel was just not clean. The white lamp shades had fingerprints all over it, from food maybe, and was stained. There was no bedding for the pull out couch, whose mattress was also all stained. The gym equipment was all broken or covered in ants. Just not a good experience.
Staff were very nice. Breakfast was a nice touch to this hotel. About 15 minutes from campus. Definitely needs a touch up. Room was comfortable. Stains on both of the mattresses and bathroom wasn’t super clean. Towels super thin and on the smaller side. Parking was an issue one night out of 3 as there wasn’t enough spaces. Not sure if stay again.
Property needs a little TLC. Paint on door jams and in rooms. Flooring in the room had gaps in between the planks. AC unit has become long in the tooth. Carpet in hallway is tired. A freshen up would go a long way.
Room furniture had layers of dust. Floors dirty.Tubs and sink dirty. Microwave broken. Definitely not worth the price. Will not be staying again.
Scammed me for my deposit, left 150 for the deposit and only got 100 back. Mind you i left the room clean