Room was dirty, stuff very unfriendly, was told the breakfast was till 10:30 by 9 the stuff was already closing
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. We regret to hear that the possible condition of the room and interaction that you had with our staff fell short of you expectations. We apologize for any possible inconvenience this may have caused you. We will be sharing your feedback with the management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
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The tv in the room was broken, along with all of the usb outlets. Management said they would come help but never did. The hot tub wasn’t heated, there was no plug for the bathtub, the hotel was dirty and had a lot of trash on the floors. The fire alarm went off at 2am and a fight broke out outside our door at 6am. It was entertaining to watch though. The breakfast was stale and terrible. Absolutely would not recommend.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. I am sorry to hear about the issues you experienced during your stay. The broken TV and USB outlets, the non-functional hot tub and bathtub, the cleanliness issues, the fire alarm, the disturbance outside your door, and the unsatisfactory breakfast are all completely unacceptable. We strive to provide a comfortable and peaceful environment for all our guests, and we clearly failed to meet your expectations. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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My daughter was placed in a room with no working telephone. Huge safety issue. The front desk man who works in the evenings refused to deliver her a new phone and instead insisted she walk down to the front desk and get a whole room change. The front desk man hung up on me, yelled at me, told my daughter I was rude for asking for a basic and simple amenity. Oh, and my daughter didn't have a cell, laptop, nothing as her apartment burned to the ground in a house fire that same morning of her arrival. Extremely frustrating experience with horrible service in what's supposed to be a service industry. A room was paid for; people should be safe.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. We're sorry to hear about the experience you and your daughter experienced. The lack of a working telephone in her room and the front desk employee's behavior, is not the level of service we aim to provide. Please accept our sincerest apologies for the distress and frustration this may have caused you.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
5.0分
其他
Great value for the price. Much cleaner and smelled better than other hotels in this price range. I was pleasantly surprised.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. It's wonderful to hear you found our hotel a great value and appreciated the cleanliness and freshness, especially compared to other options in the same price range. We strive to provide a comfortable and pleasant experience for all our guests, and it's rewarding to know we exceeded your expectations.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, ReysheRed Roof Management RediResponse Specialist
1.0分
商务出差
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When we entered our room it was filthy food and dirt on the floor, one of the beds were sunken in the white comforter had what appeared to be pink lipstick smeared on it and the boxspring had disgusting stains on the corner. TV turned on but the remote wouldn’t work so the tv was unusable. Bathroom was surprisingly clean and had plenty of towels but there wasn’t any body soap and the shampoo dispenser barley worked or it was empty. The door we were told to use on the side of the building had a pet crate with food outside it had been there awhile not sure where the animal was or if it was even friendly. We checked in at 2:30am checked out at 8am we had a morning commitment in Chattanooga, I addressed the issues with front desk when we returned the keys I showed her pictures which she said I would need to contact *******, when I asked about the open animal crate she said it belonged to someone staying at the hotel for an extended period. It was such a terrible stay I don’t think a 1 is even acceptable but that’s what I will give. Do better Red Roof.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. It is disheartening to hear about the state of your room upon arrival, including the cleanliness and maintenance concerns. I apologize that the TV remote was not functional and that you may not able to obtain body soap.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
The building was an older building but it was clean. No elevator but it only had 2 floors. People were friendly.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ & Suites Knoxville West-Cedar Bluff. We are pleased to hear that you found the room clean and the staff to be friendly. Your suggestion about the elevator is also noted and we will consider it for future improvements.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
离高速很近，房间很宽敞，早餐一般，服务很好，推荐。
体验感不太好。
1) 我们周五晚上到达时，发现我们这栋楼唯一一台制冰机上贴着“故障”的告示。这告示看起来一点都不新，所以早就该修好了。
2) 我们想去自动贩卖机买罐汽水，结果机器提示不要用5美元的钞票。好吧。我投了0.5美元想买2.5美元的可乐。然后又试着投入两张1美元的纸币，但机器也不收。最后我们用信用卡支付了2.5美元，但那0.5美元没法退回来。
后来又想买一包5美元的肉干零食，结果我带的3张信用卡都刷不了，尽管我们刚用其中一张买过汽水。
3) 我们问前台要香皂，结果被告知没有，只好去克罗格超市买了一块。不是每个人都想洗澡时，使用那种在4英尺高处的液体皂分配器里的沐浴液。
4) 地板很脏。我们不得不一直穿着袜子或鞋子。我穿白色袜子一个小时，底部就脏得一塌糊涂。除此之外，地板上还有好几处黏糊糊的。
5) 电视能看很棒，当它出问题时，我们通知了前台，马上就有人过来解决了。服务很棒。
6) 床非常舒服。
7) 早餐吃了炒鸡蛋。我很确定是速溶蛋粉做的，但味道还不错。
短期住宿很不错。
服务和入住体验都很好，我很喜欢。如果房间里能提供饮用水就更好了，哈哈哈哈。
Room was dirty, stuff very unfriendly, was told the breakfast was till 10:30 by 9 the stuff was already closing
The tv in the room was broken, along with all of the usb outlets. Management said they would come help but never did. The hot tub wasn’t heated, there was no plug for the bathtub, the hotel was dirty and had a lot of trash on the floors. The fire alarm went off at 2am and a fight broke out outside our door at 6am. It was entertaining to watch though. The breakfast was stale and terrible. Absolutely would not recommend.
My daughter was placed in a room with no working telephone. Huge safety issue. The front desk man who works in the evenings refused to deliver her a new phone and instead insisted she walk down to the front desk and get a whole room change. The front desk man hung up on me, yelled at me, told my daughter I was rude for asking for a basic and simple amenity. Oh, and my daughter didn't have a cell, laptop, nothing as her apartment burned to the ground in a house fire that same morning of her arrival. Extremely frustrating experience with horrible service in what's supposed to be a service industry. A room was paid for; people should be safe.
Great value for the price. Much cleaner and smelled better than other hotels in this price range. I was pleasantly surprised.
When we entered our room it was filthy food and dirt on the floor, one of the beds were sunken in the white comforter had what appeared to be pink lipstick smeared on it and the boxspring had disgusting stains on the corner. TV turned on but the remote wouldn’t work so the tv was unusable. Bathroom was surprisingly clean and had plenty of towels but there wasn’t any body soap and the shampoo dispenser barley worked or it was empty. The door we were told to use on the side of the building had a pet crate with food outside it had been there awhile not sure where the animal was or if it was even friendly. We checked in at 2:30am checked out at 8am we had a morning commitment in Chattanooga, I addressed the issues with front desk when we returned the keys I showed her pictures which she said I would need to contact *******, when I asked about the open animal crate she said it belonged to someone staying at the hotel for an extended period. It was such a terrible stay I don’t think a 1 is even acceptable but that’s what I will give. Do better Red Roof.
The building was an older building but it was clean. No elevator but it only had 2 floors. People were friendly.