酒店回复: Dear Guest, Thank you for providing us with feedback on your experience. Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. We are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we sincerely regret the discomfort and frustration this caused during your stay.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
虚假声明
洗澡简直是一场噩梦。水喷得到处都是。我去过两家 ESA 酒店，前台的人从来不接电话。他们总是谈论他们的折扣。但折扣很难找到。
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A well-functioning shower and exceptional service are crucial to a comfortable experience, and we regret that these aspects were not up to standard. Please know that we are addressing your concerns with our team to improve both the maintenance and uphold our high standards of service. We hope for the opportunity to provide you with a satisfactory experience during your next visit.Sincerely,Hotel Management
2.0分
其他
The room was dirty
Floors popping up and sticky
Like someone lives there a long time
Cig burns all over cabinets peeling bed sqeaky
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酒店回复: Dear Guest,Thank you for taking the time to share your thoughts. We are truly sorry to hear about the condition of your accommodations and understand how disappointing that must have been. Your concerns highlight areas that require immediate attention, and we are already working with our team to address these issues. We are committed to creating a more comfortable and reliable environment for every guest. We hope you’ll consider returning so we can provide the improved experience you deserve.Sincerely,Hotel Management
4.0分
其他
The bed was comfy and the shower worked amazingly! Those are always the most important things!
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酒店回复: Dear Guest, It is wonderful to know you enjoyed a comfortable rest and a refreshing shower during your stay. At Extended Stay America, we understand how much those details matter for a pleasant visit. We are glad your experience met your expectations and appreciate you sharing your thoughts. Your feedback means a lot to us, and we hope to have the opportunity to welcome you back for another relaxing and enjoyable stay soon.Sincerely,Hotel Management
2.0分
商务出差
Very old property. The front desk staff was very nice after needing his help to change rooms due to toilet problems.
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酒店回复: Dear Guest, We are sorry to learn that the condition of the property and the issue you encountered in your room impacted your experience. Please know that your feedback has been shared with our management team to ensure appropriate improvements. We are, however, pleased to hear that our front desk associate was able to assist you quickly. Thank you for sharing your thoughts, and we hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
3.0分
其他
Ac didn’t cools enough, order pots and pan but they didn’t have any available. Also the telephone cord was missing from the room.
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酒店回复: Dear Brent, Thank you for sharing your experience. We regret that certain aspects of your stay fell short of expectations, particularly with the cooling system, kitchen supplies, and in-room amenities. We understand how these issues can affect comfort and convenience, and we apologize for any frustration caused. Your feedback has been shared with the appropriate teams so that they can improve these areas. We truly value your observations, as they help us enhance the overall guest experience. We hope you will consider staying with us again so we can provide a more seamless and comfortable visit in the future.Sincerely,Hotel Management
4.0分
其他
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Everything worked perfectly, service was fine and the hotel enforces free parking with providing you a proper parking permit to stay. They also allow you to access the bike path which you’ll need to unlock with your room card that the hotel offers you as well that allows you to meet with all of the hotel accommodations they have for their hotel guests. This hotel is located conveniently off of garden highway which leads to traveling around Sacramento safely. It’s next to all kinds of restaurants and tourist attractions.
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酒店回复: Dear Sara, It is wonderful to hear that your stay was smooth and convenient. We are glad you enjoyed the comfort, service, and accessibility offered at Extended Stay America. Knowing that our location and amenities added to the ease of your visit truly means a lot to us. We appreciate you taking the time to share your experience and look forward to hosting you again for another pleasant stay.Sincerely,Hotel Management
3.0分
其他
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This hotel was really clean but the area was pretty sketchy. My bathroom had a giant burn mark on the counter and there was a lot of weird people hanging around. The room itself was very clean and the staff was nice. It was just hard to feel safe as a solo female traveler, especially since the hotel doors are all exerior (like a motel).
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酒店回复: Dear Lindsey, We truly appreciate you taking the time to share your thoughts. It’s wonderful to hear that you found your room clean and our team welcoming. We understand how important a sense of safety is, especially when traveling alone, and we value your feedback regarding the surroundings and room details. Guest comfort is always a priority, and your observations help us continually improve. We hope you will consider giving us another opportunity in the future so we can provide an even better experience that leaves you feeling secure and satisfied throughout your stay.Sincerely,Hotel Management
1.0分
情侣出游
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I was able to book a reservation but one I arrived I had issues with my key card not working. I tried to get the issue resolved twice only to be told that they no longer had rooms available. The front staff then only wanted to grant me a partial refund.
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酒店回复: Dear Barbara, Thank you for taking the time to share your feedback. We are pleased to know you were able to secure a reservation and appreciate your kind words regarding our team’s efforts. At the same time, we regret the challenges you encountered during your arrival and the inconvenience this caused. Please accept our sincere apologies, as this is not the impression we want for our guests. Your comments will be shared internally for improvement. We hope you will consider giving us another opportunity to provide a smoother and more enjoyable experience in the future.Sincerely,Hotel Management
期望值别太高。房间非常基础，洗漱用品也很少。
房屋状况很差，我的房间里有香烟味，我留下了 100 美元的押金，因为他们要求这笔钱，但他们却向我收费，我不得不和他们交谈才能把押金退还给我，我的房间外面到处都是旧衣服，看起来就像一个无家可归的人的地方。
几个小时内一切都很好，只是需要一些清洁和维护。
虚假声明
洗澡简直是一场噩梦。水喷得到处都是。我去过两家 ESA 酒店，前台的人从来不接电话。他们总是谈论他们的折扣。但折扣很难找到。
The room was dirty
Floors popping up and sticky
Like someone lives there a long time
Cig burns all over cabinets peeling bed sqeaky
The bed was comfy and the shower worked amazingly! Those are always the most important things!
Very old property. The front desk staff was very nice after needing his help to change rooms due to toilet problems.
Ac didn’t cools enough, order pots and pan but they didn’t have any available. Also the telephone cord was missing from the room.
Everything worked perfectly, service was fine and the hotel enforces free parking with providing you a proper parking permit to stay. They also allow you to access the bike path which you’ll need to unlock with your room card that the hotel offers you as well that allows you to meet with all of the hotel accommodations they have for their hotel guests. This hotel is located conveniently off of garden highway which leads to traveling around Sacramento safely. It’s next to all kinds of restaurants and tourist attractions.
This hotel was really clean but the area was pretty sketchy. My bathroom had a giant burn mark on the counter and there was a lot of weird people hanging around. The room itself was very clean and the staff was nice. It was just hard to feel safe as a solo female traveler, especially since the hotel doors are all exerior (like a motel).
I was able to book a reservation but one I arrived I had issues with my key card not working. I tried to get the issue resolved twice only to be told that they no longer had rooms available. The front staff then only wanted to grant me a partial refund.