酒店回复: Dear Guest, Thank you for providing us with feedback on your experience. Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. We are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we sincerely regret the discomfort and frustration this caused during your stay.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
虚假声明
洗澡简直是一场噩梦。水喷得到处都是。我去过两家 ESA 酒店，前台的人从来不接电话。他们总是谈论他们的折扣。但折扣很难找到。
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A well-functioning shower and exceptional service are crucial to a comfortable experience, and we regret that these aspects were not up to standard. Please know that we are addressing your concerns with our team to improve both the maintenance and uphold our high standards of service. We hope for the opportunity to provide you with a satisfactory experience during your next visit.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
还好
3.0分
其他
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This hotel was really clean but the area was pretty sketchy. My bathroom had a giant burn mark on the counter and there was a lot of weird people hanging around. The room itself was very clean and the staff was nice. It was just hard to feel safe as a solo female traveler, especially since the hotel doors are all exerior (like a motel).
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酒店回复: Dear Lindsey, We truly appreciate you taking the time to share your thoughts. It’s wonderful to hear that you found your room clean and our team welcoming. We understand how important a sense of safety is, especially when traveling alone, and we value your feedback regarding the surroundings and room details. Guest comfort is always a priority, and your observations help us continually improve. We hope you will consider giving us another opportunity in the future so we can provide an even better experience that leaves you feeling secure and satisfied throughout your stay.Sincerely,Hotel Management
1.0分
情侣出游
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I was able to book a reservation but one I arrived I had issues with my key card not working. I tried to get the issue resolved twice only to be told that they no longer had rooms available. The front staff then only wanted to grant me a partial refund.
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酒店回复: Dear Barbara, Thank you for taking the time to share your feedback. We are pleased to know you were able to secure a reservation and appreciate your kind words regarding our team’s efforts. At the same time, we regret the challenges you encountered during your arrival and the inconvenience this caused. Please accept our sincere apologies, as this is not the impression we want for our guests. Your comments will be shared internally for improvement. We hope you will consider giving us another opportunity to provide a smoother and more enjoyable experience in the future.Sincerely,Hotel Management
3.0分
商务出差
There were no shampoo and conditioners just soap. I asked front guest and they said they ran out of stuff
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酒店回复: Dear Iris, Thank you for bringing this to our attention. We sincerely regret the inconvenience caused by the lack of essential toiletries during your visit. It is disappointing to learn that appropriate provisions were unavailable and that the response you received did not meet expectations. This experience does not reflect the level of care we aim to provide. Your comments have been noted to help ensure better preparation and communication in the future. We appreciate your feedback and the opportunity it gives us to improve.Sincerely,Hotel Management
1.0分
其他
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This has been the worst hotel we’ve stayed at. It was dirty, the lights were falling aparte the kitchen had nothing, my room weren’t available I traveled with kids and they put me in separate buildings.
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酒店回复: Dear Leticia, Thank you for sharing your feedback. We’re genuinely sorry your experience did not meet expectations, especially given the circumstances of traveling with children. The condition of your accommodation and the room assignment clearly fell short of what any guest should encounter. While we cannot change what occurred, your comments are valuable in highlighting where improvement is needed. We truly regret the inconvenience and hope you'll consider giving us another chance in the future.Sincerely,Hotel Management
2.0分
家庭亲子
Had a weird smell and was dirty with spiderwebs didn't seem thoroughly cleaned. Also seen several cockroaches.
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酒店回复: Dear Sarah, Thank you for your feedback regarding your recent stay. We sincerely apologize that the cleanliness of your room did not meet your expectations. The role of housekeeping is crucial in providing our guests with a comfortable experience, and we are concerned about the issues you raised, including the presence of pests and insufficient cleaning. We will share your comments with the housekeeping team for their review. Furthermore, we want to assure you that our pest control provider regularly services our hotel to maintain a pest-free environment. Nevertheless, we will relay this to them to ensure that all necessary measures are being taken to prevent any future occurrences. We appreciate you bringing these concerns to our attention, and we are committed to improving our services to enhance the guest experience moving forward.Sincerely,Hotel Management
2.0分
商务出差
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Descripton online didnt match onsite property. Property was old, maintenance was minimalist. To many problems with guest rooms doors, appliances were old. Continental breakfast were 1 pot coffee, ceral bars, packaged oatemeal, packaged muffins. When items ran out, that was it no more.
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酒店回复: Dear Jason, Thank you for your feedback. We apologize that the property did not meet your expectations and that your experience differed from what was presented online. Your comments about the condition of the room and the limited breakfast options are valuable, and we will share them with our team to identify areas for improvement. We appreciate you sharing your experience and hope that your future stays will provide a more comfortable visit.Sincerely,Hotel Management
期望值别太高。房间非常基础，洗漱用品也很少。
房屋状况很差，我的房间里有香烟味，我留下了 100 美元的押金，因为他们要求这笔钱，但他们却向我收费，我不得不和他们交谈才能把押金退还给我，我的房间外面到处都是旧衣服，看起来就像一个无家可归的人的地方。
几个小时内一切都很好，只是需要一些清洁和维护。
虚假声明
洗澡简直是一场噩梦。水喷得到处都是。我去过两家 ESA 酒店，前台的人从来不接电话。他们总是谈论他们的折扣。但折扣很难找到。
还好
This hotel was really clean but the area was pretty sketchy. My bathroom had a giant burn mark on the counter and there was a lot of weird people hanging around. The room itself was very clean and the staff was nice. It was just hard to feel safe as a solo female traveler, especially since the hotel doors are all exerior (like a motel).
I was able to book a reservation but one I arrived I had issues with my key card not working. I tried to get the issue resolved twice only to be told that they no longer had rooms available. The front staff then only wanted to grant me a partial refund.
There were no shampoo and conditioners just soap. I asked front guest and they said they ran out of stuff
This has been the worst hotel we’ve stayed at. It was dirty, the lights were falling aparte the kitchen had nothing, my room weren’t available I traveled with kids and they put me in separate buildings.
Had a weird smell and was dirty with spiderwebs didn't seem thoroughly cleaned. Also seen several cockroaches.
Descripton online didnt match onsite property. Property was old, maintenance was minimalist. To many problems with guest rooms doors, appliances were old. Continental breakfast were 1 pot coffee, ceral bars, packaged oatemeal, packaged muffins. When items ran out, that was it no more.