酒店回复: Dear Michel, We're glad you had a restful stay and that the room matched your expectations. It's good to know you felt secure during your visit. We noted your feedback about the exterior and will take it into account as we continue making improvements. Thank you for choosing Extended Stay America. We hope to welcome you again for an even better experience next time.Sincerely,Hotel Management
5.0分
其他
As a frequent guest of budget motel rooms, I can confidently say this was one of the best. I stayed for five days, and had no complaints whatsoever ^_^
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酒店回复: Dear Terrah, We are thrilled to hear you enjoyed your five-day stay and found it among the best in your travels! It is wonderful to know you had such a smooth and comfortable experience. At Extended Stay America, we aim to provide a pleasant and hassle-free visit for every guest. Your kind words mean a lot, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
3.0分
商务出差
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It was okay
I was relocating and I needed a place to stay for a couple of days while I was in the process of vacating my apartment. This ESA was okay. Pros—the AC was good and there were places to eat nearby. Cons—the stove didn’t seem to work and the elevator conked out. This place was okay, but I’ve had better ESAs.
3.0分
其他
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Could have been better
The television was constantly searching for a signal, I had to keep getting my keycard reswiped because after a couple times of going in I’d get locked out.
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酒店回复: Dear Holly, Thank you for taking the time to share your feedback. We’re sorry to hear that your television had signal issues and that your keycard repeatedly failed to grant access. We understand these kinds of inconveniences can disrupt a guest’s comfort, and we appreciate you bringing them to our attention. Your remarks are shared with our team, who are checking the concerns to prevent future occurrences. We hope you will revisit us the next time you are in the area to experience our exceptional hospitality. Sincerely,Hotel Management
1.0分
商务出差
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Not Recommended
cockroach problems 8/4 and 8/6
• The manager has walked into my room already without knocking 8/5,
• People have gone to the bathroom on the stairs literally next to my room and there is a lot of homeless sleeping outside,
I didn't want to seem ungrateful, but I feel uncomfortable there,
2.0分
商务出差
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Never again
The room was dirty and run down, the walls are thin. They say free breakfast, but it's only coffe and packaged pastries. We thought it would be better than Motel 6. Will never stay in either again.
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酒店回复: Dear Marina, Thank you for sharing your concerns. It’s disappointing to hear that your visit fell short of expectations. We understand the importance of comfort, cleanliness, and transparency in amenities, and regret that these aspects did not align with what you anticipated. Your feedback highlights areas where we must do better, and we apologize for the frustrations you encountered. Enhancing the overall guest experience remains a top priority, and your comments will be shared with the team to support those efforts. We hope you'll consider giving us another opportunity to provide the standard of stay you rightfully expected.Sincerely,Hotel Management
3.0分
其他
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Although a bit sketchy area with a few people walking around, my stay was okay. I wasn't looking for anything extravagant. Just a night of rest. Which I did get. The noise was very noticable outside and above you can definitely hear stomping. Again not too bad just noticeable. Now the towels which were plenty , weren't clean could have taken another spin or three in the washer. I am thankful I packed my own towels,rags and had my own body wash. I was able to rest which was my main goal for the night. Would I refer this place to anyone? Let's just say it wouldn't be the first place I would recommend, it would be somewhere between 4 or 5 th choice. Again it's not the worse place but it isn't tbe best.
1.0分
商务出差
Don’t stay here!
No kitchen. What they did have was in a small office.
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酒店回复: Dear James, We appreciate you taking the time to share your feedback regarding your stay. We apologize that the lack of a full kitchen in your room impacted your experience. Your comments about the limited facilities have been shared with our management team for consideration as we look to enhance guest accommodations. We understand how important these amenities can be for a comfortable stay, and we regret any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more suitable and enjoyable experience in the future.Sincerely,Hotel Management
2.0分
其他
Old room, cigarette burns/stains on counter and bathtub. Room smelled of stale cigarettes. Right next to freeway, very loud.
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酒店回复: Dear Lisa, Thank you for sharing your experience with us. We sincerely regret that the condition of your room and the noise from the freeway affected your comfort during your stay. Your feedback regarding these concerns is invaluable, and we will ensure it is communicated to our team as we continue to enhance the overall guest experience. Thank you once again for your feedback.Sincerely,Hotel Management
我们本以为能住到一间很棒的房间，因为之前在科罗拉多的Extended Stay Suite住得很好。但当我们拿到房间时，却发现又脏又臭。地板很脏，床裙和床底都破了，办公椅也脏兮兮的。工作人员态度很好，但我们太累了，根本没力气要求换房间。睡了几个小时后我们就离开了。非常失望。
我休息得很好。房间符合描述。周围环境看起来很破旧，但很安全。我不太满意的是酒店外观的清洁度。
As a frequent guest of budget motel rooms, I can confidently say this was one of the best. I stayed for five days, and had no complaints whatsoever ^_^
It was okay
I was relocating and I needed a place to stay for a couple of days while I was in the process of vacating my apartment. This ESA was okay. Pros—the AC was good and there were places to eat nearby. Cons—the stove didn’t seem to work and the elevator conked out. This place was okay, but I’ve had better ESAs.
Could have been better
The television was constantly searching for a signal, I had to keep getting my keycard reswiped because after a couple times of going in I’d get locked out.
Not Recommended
cockroach problems 8/4 and 8/6
• The manager has walked into my room already without knocking 8/5,
• People have gone to the bathroom on the stairs literally next to my room and there is a lot of homeless sleeping outside,
I didn't want to seem ungrateful, but I feel uncomfortable there,
Never again
The room was dirty and run down, the walls are thin. They say free breakfast, but it's only coffe and packaged pastries. We thought it would be better than Motel 6. Will never stay in either again.
Although a bit sketchy area with a few people walking around, my stay was okay. I wasn't looking for anything extravagant. Just a night of rest. Which I did get. The noise was very noticable outside and above you can definitely hear stomping. Again not too bad just noticeable. Now the towels which were plenty , weren't clean could have taken another spin or three in the washer. I am thankful I packed my own towels,rags and had my own body wash. I was able to rest which was my main goal for the night. Would I refer this place to anyone? Let's just say it wouldn't be the first place I would recommend, it would be somewhere between 4 or 5 th choice. Again it's not the worse place but it isn't tbe best.
Don’t stay here!
No kitchen. What they did have was in a small office.
Old room, cigarette burns/stains on counter and bathtub. Room smelled of stale cigarettes. Right next to freeway, very loud.