酒店回复: Dear Guest, We’re sorry to hear about your experience and truly regret that your stay did not meet expectations. Delays at check-in and concerns about the surrounding environment are not the impression we want to leave. We also apologize for the interaction with security and any discomfort it caused. Your feedback is being taken seriously as we work to improve both our service and guest experience.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for posting your review. We regret that we did not give you an exceptional experience and sincerely apologize for the inconvenience caused. We hope you will consider returning, allowing us the opportunity to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Curtis, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
展开
我在萨克拉门托阿登的 Extended Stay America 酒店的经历令人非常失望。这家酒店远远达不到你对“长期住宿”酒店的期望。
酒店回复: Dear Ashley, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our heartfelt apologies for any inconveniences you encountered during your stay. Your feedback is invaluable to us, and we take these matters with the utmost seriousness. We are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
房间里有虫子，房间很脏，很多人整天在外面闲逛，没有人管，永远不会再来这里
展开
酒店回复: Dear Kenneth, We appreciate your feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Please be assured that we have taken your concerns seriously and have communicated them to our team for a thorough review and necessary action. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
噪音大、灰尘多、房间里有蟑螂。这是我住过的最差的地方。
展开
酒店回复: Dear Michael, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping and pest control team is already reviewing it and taking action. Our front desk team is always here to assist you. Please consider giving us another opportunity to improve your experience.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
房间里到处都是蟑螂
展开
酒店回复: Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. We hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
3.0分
其他
展开
I reserve a room with no smoking, when I got in my room. It smell like smoke I had to open the window and I went back and tell the receptionist, all she said OK! She didn't offer me to move to another room
展开
酒店回复: Dear Guest,We sincerely apologize for the experience you encountered regarding your room. It is concerning to hear that your accommodation did not meet your request for a smoke-free environment, and that the response from our front desk did not provide a suitable solution. We understand how uncomfortable and frustrating this situation must have been, and we regret that your concerns were not addressed appropriately at the time. Your feedback has been shared with our team to improve our service moving forward. We hope to have the opportunity to restore your confidence and provide a more comfortable experience.Sincerely,Hotel Management
3.0分
商务出差
展开
The door actually wiggled when you opened it or moved it like part of it was broken, it also didn't close all the way. The floor panels are warped so they pop when you step on them. The light above the door took a minute to come on and flickered. The beds are worn out.
展开
酒店回复: Dear Julie, Thank you for sharing your observations. We are truly sorry that your stay did not meet expectations. The condition of the space you described is not reflective of the quality we aim to deliver. Your remarks have been shared with our leadership team for attention. We regret that your visit was unsatisfactory and appreciate your honesty, which helps us focus on creating a more pleasant experience for future guests.Sincerely,Hotel Management
我根本没住那儿。因为突**况，我取消了行程，但酒店却谎称我入住了，还说我没尝试取消预订。不推荐这家酒店。
我等了超过入住时间一个半小时才有人来“打扫”我的房间，真是糟糕的体验，整个区域简直是贫民窟。停车场也一样。我明明有停车证，却还是被保安骚扰，问我是否允许过夜。我再也不会住这里了。
周围有很多令人讨厌的人，很吵，很脏，房子周围和房间里都有一股难闻的气味，气氛阴森可怕，我一点也不安全。我们入住几分钟后就离开了，没有再住在这里，我们正在尝试退款。
除非你喜欢蟑螂，否则不要住在这里！
这绝对是我住过的最差的一次。我住的第一个房间有蟑螂！蟑螂！我完全不习惯蟑螂，但由于我预付了房费，所以我要求换房间。下一个房间也有蟑螂！这家酒店似乎是为不幸的人准备的住所。这不是酒店，而是项目！我出生和长大，兼职，在项目里，我一眼就能认出项目。我希望他们能让人们知道这是一家效率酒店，而不是一家长住酒店。我感到震惊，想要退款！
我在萨克拉门托阿登的 Extended Stay America 酒店的经历令人非常失望。这家酒店远远达不到你对“长期住宿”酒店的期望。
• 没有基本设施：没有咖啡壶，没有吹风机（你必须要求一个——以前从未见过），也没有洗发水、护发素或乳液等洗漱用品。
• 虚假广告：清单上承诺提供餐具、碗碟和炊具，但都没有提供。
• 住宿条件不舒服：墙壁薄如纸，所以不要指望安静。几乎没有衣柜，也没有地方放行李。
• 清洁问题：我整个住宿期间都没有打扫房间。
这家酒店名不副实。它更像是“美国，请永远不要回来”。省去麻烦，在其他地方预订吧。
房间里有虫子，房间很脏，很多人整天在外面闲逛，没有人管，永远不会再来这里
噪音大、灰尘多、房间里有蟑螂。这是我住过的最差的地方。
房间里到处都是蟑螂
I reserve a room with no smoking, when I got in my room. It smell like smoke I had to open the window and I went back and tell the receptionist, all she said OK! She didn't offer me to move to another room
The door actually wiggled when you opened it or moved it like part of it was broken, it also didn't close all the way. The floor panels are warped so they pop when you step on them. The light above the door took a minute to come on and flickered. The beds are worn out.