I had a confirmed reservation through ******* to stay for my National Guard weekend as I have done here in the past several times. I called the office at 6:00 PM as a courtesy to let them know I'd be there at 7:30 since I was driving from Orlando. The guy on the phone told me the CC was denied by ******* (Which was a lie after verifying with *******). He told me my room was cancelled because they can't stay around until 1:00 or 2:00 AM waiting for people to check in. Then he hung up on me. I called back and challenged him on hanging up on me and he said he had other customers. Completely rude and unprofessional. I will be filing a complaint with the state as well since they left me stranded and I had to find another place to stay that evening. Highly recommend everyone avoids this place and ******* since they didn't seem eager to take action against the motel for cancelling their customer. I had a reservation booked there for April too that I cancelled. They don't need to be in business treating customers in this manner.
I had a confirmed reservation through ******* to stay for my National Guard weekend as I have done here in the past several times. I called the office at 6:00 PM as a courtesy to let them know I'd be there at 7:30 since I was driving from Orlando. The guy on the phone told me the CC was denied by ******* (Which was a lie after verifying with *******). He told me my room was cancelled because they can't stay around until 1:00 or 2:00 AM waiting for people to check in. Then he hung up on me. I called back and challenged him on hanging up on me and he said he had other customers. Completely rude and unprofessional. I will be filing a complaint with the state as well since they left me stranded and I had to find another place to stay that evening. Highly recommend everyone avoids this place and ******* since they didn't seem eager to take action against the motel for cancelling their customer. I had a reservation booked there for April too that I cancelled. They don't need to be in business treating customers in this manner.