酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet expectations, and we truly understand your concerns. Additionally, we are reviewing cleanliness and maintenance standards to ensure improvements are made. Your insights are valuable, and we appreciate you sharing them with us. We hope to welcome you back for an even better visit in the future.Sincerely, Hotel Management
5.0分
其他
原文
翻译提供方：Google
我非常喜欢它
展开
酒店回复: Dear Josue, Thank you for sharing your feedback. We are thrilled to hear that you liked your stay and that our hotel met your expectations. At Extended Stay America, our team works hard to ensure that every guest enjoys a comfortable and pleasant experience, and it is wonderful to know that our efforts made a positive impression on you. Your kind words motivate us to continue providing excellent service and maintaining our facilities to the highest standards. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay very soon.Sincerely,Hotel Management
3.0分
其他
展开
It stated it had a pool. There was no pool, they said there sister property about a mile away had one and we were welcome to use it. I was expecting a pool at the location.
展开
酒店回复: Dear Laura, We sincerely apologize for the confusion regarding the pool at our property. Guest satisfaction is very important to us, and your comments have been shared with our team to ensure clearer communication regarding amenities in the future. We appreciate your input, as it helps us improve the overall guest experience. We hope to provide a better stay next time. Sincerely,Hotel Management
2.0分
商务出差
展开
Owner was cheap
The staff is excellent they try hard but the owner is a cheap mother blank everything needs to be redone it's pretty obvious he has a deal with the city or the county to put people in there and he gets paid no matter what the condition
展开
酒店回复: Dear Kevin, We are sorry to hear that aspects of the property did not meet your expectations. Please know that we continuously strive to improve and maintain our facilities to provide a comfortable and safe environment for all our guests. Your comments are valuable and will be shared with our management team to guide future improvements. On a positive note, we appreciate your recognition of our staff’s efforts to provide excellent service. We hope to have the opportunity to provide you with an even better experience during a future stay. Sincerely,Hotel Management
4.0分
其他
展开
Perfect affordable place for my pup and I to get some rest before our next travels.
Rooms have decent little kitchenettes.
Staff is friendly and helpful.
This is a budget hotel so don’t expect luxury.
1.0分
情侣出游
展开
Everything was fine until we went into the hotel room, it smelled very bad, like body odor and onions? The sheets/ linens were stained and the bathroom sink was dirty as well. We went to the front desk to let them know and all we got was a fresh set of linens and febreeze, the febreeze only lasted about 2 hours and then the odors came back.
展开
酒店回复: Dear Jose, We sincerely apologize for the unpleasant odor, stained linens, and lack of cleanliness you encountered in your room. This does not reflect the standards we strive to provide, and we regret that our initial response did not resolve the issue to your satisfaction. Please be assured that your feedback has been shared with our housekeeping and management teams to ensure immediate corrective action and better follow-up with guests. We appreciate your honesty, as it helps us improve, and we hope to have the chance to serve you better. Sincerely, Hotel Management
4.0分
家庭亲子
It is due for an update that has already been scheduled. The staff was very accommodating.
3.0分
其他
Needs renovation
Staff is amazing. Hotel looks like it hasn’t been renovated since 1990. Smells musky
展开
酒店回复: Dear Daniel, Thank you for sharing your thoughts about your recent stay. We are delighted to hear that you found our staff amazing, as we take great pride in delivering excellent service. However, we sincerely apologize for the outdated appearance and musky smell you experienced. We understand the importance of maintaining a fresh and updated environment, and your feedback has been shared with our management team as we plan future improvements. We truly appreciate your comments as they help us enhance our guest experience. We hope to have the chance to welcome you back for a better stay.Sincerely,Hotel Management
4.0分
情侣出游
展开
Good location, updated rooms, great bead. Room and bathroom was very clean. The staff was the only issue. No one else was at the front deck when we arrived but the two staff members carried on a non important conversation and totally ignored us. This same thing happened three qdditional times. We did not feel welcomed, rather a inconvenience.
5.0分
情侣出游
Only issue was the shower didn't drian properly as you shower. Soon your standing in water.
展开
酒店回复: Dear George, Thank you for taking the time to share your feedback. We are happy to know that your stay was overall positive, but we sincerely apologize for the inconvenience caused by the shower not draining properly. A comfortable and well-maintained room is essential to our guest experience, and we regret that this issue disrupted your stay. Please be assured that we have shared your comments with our maintenance team so the matter can be addressed promptly. We truly appreciate your input and the opportunity to improve. We look forward to hosting you again. Sincerely,Hotel Management
囚禁。这个词定义了每日费率。
酒店里有很多人，看起来他们都是住户而不是客人。
很脏而且很旧。
一片寂静
我选择它是因为当天没有太多选择，它是 AC/DC 演出。
它说有咖啡，但我没有找到。
再也不会遭受这样的囚禁。
跑到那儿
我非常喜欢它
It stated it had a pool. There was no pool, they said there sister property about a mile away had one and we were welcome to use it. I was expecting a pool at the location.
Owner was cheap
The staff is excellent they try hard but the owner is a cheap mother blank everything needs to be redone it's pretty obvious he has a deal with the city or the county to put people in there and he gets paid no matter what the condition
Perfect affordable place for my pup and I to get some rest before our next travels.
Rooms have decent little kitchenettes.
Staff is friendly and helpful.
This is a budget hotel so don’t expect luxury.
Everything was fine until we went into the hotel room, it smelled very bad, like body odor and onions? The sheets/ linens were stained and the bathroom sink was dirty as well. We went to the front desk to let them know and all we got was a fresh set of linens and febreeze, the febreeze only lasted about 2 hours and then the odors came back.
It is due for an update that has already been scheduled. The staff was very accommodating.
Needs renovation
Staff is amazing. Hotel looks like it hasn’t been renovated since 1990. Smells musky
Good location, updated rooms, great bead. Room and bathroom was very clean. The staff was the only issue. No one else was at the front deck when we arrived but the two staff members carried on a non important conversation and totally ignored us. This same thing happened three qdditional times. We did not feel welcomed, rather a inconvenience.
Only issue was the shower didn't drian properly as you shower. Soon your standing in water.