酒店回复: Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. Our guests should always expect a clean and comfortable environment, and we regret that we fell short of our standards. It’s disappointing to learn that your concerns were not resolved even after changing rooms. Additionally, we understand how frustrating it must have been to deal with disruptive noise late into the night. Your feedback is extremely valuable, and we will be addressing these concerns with our team to ensure a more fulfilling stay for future guests. We hope these isolated instances will not deter you from considering a return visit, as we welcome the chance to give you the seamless experience you should have received on this visit.Sincerely,Hotel Management
酒店回复: Dear Mark, We sincerely apologize for the disappointing experience during your stay. First impressions and guest comfort are essential to us, and we regret that the check-in process, lighting, room layout, and noise levels did not meet expectations. We also understand the frustration of being unable to access the vending area when needed. Your feedback regarding room design and potential improvements is greatly appreciated, and we will share it with our team for future consideration. While we regret that this stay was not as enjoyable as expected, we genuinely value your input and will use it to enhance our services. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for being our guest and sharing your valuable comments. We sincerely regret that your experience was anything other than perfect. Ensuring a fresh and comfortable environment is of utmost importance to us, and we apologize that this was not reflected in both rooms you were offered. While we strive to provide a fresh and relaxing stay for all guests, we hope you will accept our apologies for falling short in this instance. Your feedback is valuable, and we will be addressing these concerns with our team to ensure such matters are not repeated. We appreciate you giving us the chance to improve and hope you will revisit us for a more pleasant experience in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for being our guest at Extended Stay America. We’re delighted to know you felt comfortable and enjoyed your stay. Our team is committed to ensuring every guest feels at home, and your thoughtful feedback means a great deal to us. We look forward to welcoming you back soon for another wonderful visit! Sincerely,Hotel Management
1.0分
商务出差
Did the room feel neglected? Yes.
The entire facility is dirty, lots of people drinking and smoking in the hallways.
Hallways full of filter cigarettes.
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酒店回复: Dear Guest, Thank you for your feedback. Every guest should feel comfortable and at ease, and we regret to learn that you encountered such an unpleasant environment. We truly apologize for the inconvenience caused. Cleanliness is an important part of the comfort we aim to provide, and we will be sharing your comments with our housekeeping and management teams to strengthen our standards. We strive to maintain a welcoming and well-cared-for environment for every guest, and we hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Management
2.0分
其他
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Room was not clean, dust everywhere cupboards were falling apart kitchen was not clean had months and months worth of dirt and grease or oil on floor ny fridge, i will refuse to go there again!!!! Im currently waiting for a refund as im typing this out i do have all the proof needed
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are truly sorry for not meeting your expectations during your stay with us. Your description shows that the space did not match the standard we aim for. We want you to know that your concerns are taken seriously and will be shared with our housekeeping team to ensure closer attention to detail going forward. We hope you might consider visiting again so we can provide a stay that feels comfortable from the moment you arrive.Sincerely,Hotel Management
1.0分
其他
No and No The room was so bad we did not stay. I would not recommend this hotel to know one. I have photos to prove it.
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酒店回复: Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the disappointment you had regarding our accommodations, and that you had to leave us earlier than you planned. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. Your feedback will help us make the necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
2.0分
家庭亲子
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Feet were black from the floors. Cigarette butts, glass and trash all over the stairs to the rooms. No sheets or linens for the pull out couch. When it was opened hair was in the bed
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酒店回复: Dear Aaron, Thank you for sharing your feedback. We regret that the cleanliness of your room and the property did not meet expectations. We take guest safety and comfort seriously, and your comments have been shared with our housekeeping team to ensure immediate attention and improvement. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely, Hotel Management
2.0分
其他
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We stated here because the ac broke on our boat. When we vhecked in, there was no one at the desk and it took over 10 min of calling until someone finally came to the door to let us in. When we got to our room, it was extremely dirty. Our sheets gad black marks on them like someone with extremly dirty feet had slept in the bed. The pillow cases also had random black stains on them. The bathroom hadn't seen bleach in a very long time. The tub had dirty feet marks in it and was stained with brown. There was mold in the bathtub that sort of wiped off with a gloved finger. So it isnt completely embedded, someone just hasnt even tried to clean it. There was also dried shampoo on the walls in the tub and the bittle supplied had been used and has maybe 1/2 an ounce left. The shower head sprayed the wall from the pipe, none of the drains drained water at a decent rate. Just brushing teeth the sink filled with water and took hours to empty. Our door lock didnt lock so we had to rely on the top fold over latch thing for safety. The floor had random spills that werent cleaned up and walls had random filth. Fire alarms went off frequently at random hours.
When we woke up our first morning we found the sheet and blanket had some sort of dried spill on it. I called the front desk and the staff had me bring the sheets up to replace them. She was extremely helpful and apologetic.
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酒店回复: Dear Nicole, We appreciate you taking the time to share your experience. We’re glad our staff was able to assist you promptly with the bedding issue and provided considerate service. It is concerning to learn that aspects of the room, such as cleanliness, maintenance, and safety features, did not meet your expectations. Your feedback has been shared with our team to address these areas and ensure improvements are made. We value your input, as it helps us enhance the overall guest experience, and we hope to provide you with a much more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
太糟糕了。
远离。肮脏。第一个房间太糟糕了，我不得不要求换一间。第二个房间稍微不那么令人反感，尽管马桶上仍然有尿液，淋浴间里有头发，地板上有发饰，地毯和床单上有污渍。直到凌晨 4 点左右都很吵。太糟糕了。
糟糕的经历
这绝对是我一生中最糟糕的经历。请帮自己一个忙，永远不要住在这家酒店，如果你甚至可以称它为酒店的话。服务简直糟糕透顶，感觉所有员工都是第一天接受培训。他们全都缺乏任何专业精神，真的一点都不在乎。
办理入住时，大堂门前的停车场里有一个垃圾箱。有人把车停在附近，没有留出通往停车场的空间。这给人的第一印象不太好。为我办理入住手续的人肩上扛着背包，好像他准备下班了。整个办理入住过程中没有跟我说一句话。房间还不错，但是很暗。壁橱区域很暗。床旁边的一盏灯也烧坏了，使得房间更暗。门通向浴室，所以洗澡时需要关上门，导致浴室里很闷热。也许未来装修时可以采用谷仓门的概念。这是我住过的第一个能听到很多敲打声的房间。我住在楼梯附近，所以可能就是这样。还有，有一天晚上我想吃零食。走到有自动售货机的洗衣区。门被锁上了，我的钥匙卡打不开门。总而言之，这不是我最好的假期，房间也没有起到什么帮助。这是我第二次住在这个地方，而且我可能不会再住在这里了。
房间里有股难闻的烟味，我不得不换了另一个房间，但第二个房间仍然有烟味。如果您正在寻找一个干净、安静的住处，我认为这不适合您。
好的
Did the room feel neglected? Yes.
The entire facility is dirty, lots of people drinking and smoking in the hallways.
Hallways full of filter cigarettes.
Room was not clean, dust everywhere cupboards were falling apart kitchen was not clean had months and months worth of dirt and grease or oil on floor ny fridge, i will refuse to go there again!!!! Im currently waiting for a refund as im typing this out i do have all the proof needed
No and No The room was so bad we did not stay. I would not recommend this hotel to know one. I have photos to prove it.
Feet were black from the floors. Cigarette butts, glass and trash all over the stairs to the rooms. No sheets or linens for the pull out couch. When it was opened hair was in the bed
We stated here because the ac broke on our boat. When we vhecked in, there was no one at the desk and it took over 10 min of calling until someone finally came to the door to let us in. When we got to our room, it was extremely dirty. Our sheets gad black marks on them like someone with extremly dirty feet had slept in the bed. The pillow cases also had random black stains on them. The bathroom hadn't seen bleach in a very long time. The tub had dirty feet marks in it and was stained with brown. There was mold in the bathtub that sort of wiped off with a gloved finger. So it isnt completely embedded, someone just hasnt even tried to clean it. There was also dried shampoo on the walls in the tub and the bittle supplied had been used and has maybe 1/2 an ounce left. The shower head sprayed the wall from the pipe, none of the drains drained water at a decent rate. Just brushing teeth the sink filled with water and took hours to empty. Our door lock didnt lock so we had to rely on the top fold over latch thing for safety. The floor had random spills that werent cleaned up and walls had random filth. Fire alarms went off frequently at random hours.
When we woke up our first morning we found the sheet and blanket had some sort of dried spill on it. I called the front desk and the staff had me bring the sheets up to replace them. She was extremely helpful and apologetic.