酒店回复: Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. Our guests should always expect a clean and comfortable environment, and we regret that we fell short of our standards. It’s disappointing to learn that your concerns were not resolved even after changing rooms. Additionally, we understand how frustrating it must have been to deal with disruptive noise late into the night. Your feedback is extremely valuable, and we will be addressing these concerns with our team to ensure a more fulfilling stay for future guests. We hope these isolated instances will not deter you from considering a return visit, as we welcome the chance to give you the seamless experience you should have received on this visit.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
非吸烟房间有烟味。毛巾不够。屋顶上正在施工，如果不通知就无法入睡。房间很脏。
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酒店回复: Dear Clayton,Thank you for sharing your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The issues you mentioned, including the smoke odor, insufficient towels, and lack of communication regarding construction, are certainly concerning. We understand how these factors negatively impacted your experience.Please know that we are addressing these matters with our team to ensure better service and communication for future guests. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
2.0分
家庭亲子
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Feet were black from the floors. Cigarette butts, glass and trash all over the stairs to the rooms. No sheets or linens for the pull out couch. When it was opened hair was in the bed
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酒店回复: Dear Aaron, Thank you for sharing your feedback. We regret that the cleanliness of your room and the property did not meet expectations. We take guest safety and comfort seriously, and your comments have been shared with our housekeeping team to ensure immediate attention and improvement. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely, Hotel Management
5.0分
其他
Unclean property!!
Out dated unit with bad cable service, very unclean an outdated….maybe it was just that unit idk
3.0分
其他
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It wasn't bad just wasn't really pleased with the cleanliness of the bathroom also was a bit frustrated that there was no microwave as I had only microwavable food with me and didn't really anticipate for them not to have a microwave cuz I've never really been to a place that didn't
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酒店回复: Dear Betheny, Thank you for sharing your thoughts. We apologize for the inconvenience you experienced and that certain aspects of your stay did not meet expectations. The issues you encountered are not reflective of the standards we strive to maintain, and we understand how this affected your comfort. Your comments have been shared with our team so we can take meaningful steps toward improvement. We appreciate your feedback and hope you’ll consider returning for a more pleasant visit.Sincerely,Hotel Management
1.0分
其他
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Absolutely filthy and outdated. No kitchen supplies at all. No plates. Not cookware. No utensils. There were no towels or soap in the room either.
After viewing the room, we chose not to stay and the onsite manager provided a refund. She was kind and apologetic.
The property owner should be ashamed of themselves marketing this property as an “Extended Stay” to unsuspecting out of town guests.
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酒店回复: Dear Mark, Thank you for taking the time to share your experience. We are truly sorry for the condition in which the room was presented and the absence of expected amenities. It is disappointing to learn that your visit fell so far below expectations. While we are pleased to know our manager responded with professionalism and understanding, the concerns you raised are being taken seriously and reviewed with the appropriate teams. Your feedback is invaluable in helping us identify areas that require immediate attention. We appreciate your honesty and apologize for the inconvenience you encountered. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we make a much better impression on a future stay.Sincerely,Hotel Management
1.0分
其他
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I can start off by saying the paint on the door is horrible looks like a Texas chainsaw massacre door. But I tried to stay positive as I walked in the door I was greeted with a harsh hot smell of… that’s how bad it was I don’t even know how to describe it. The energy in the room felt like death. Dust and dirt every where. The floor was filthy af dirt stains all over the floor. I had to run to the dollar store to bleach everything down and it still felt dirty af but felt a whole lot better. The staff is nice people. I used all of the hotel towels just for the floor.
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酒店回复: Dear Guest, Thank you for taking the time to review your stay. We were very sorry to learn about the condition of your room and the discomfort it caused. The level of cleanliness and atmosphere you experienced does not reflect the standards we uphold, and we sincerely apologize for this. We appreciate your kind words about our staff and will share your feedback with the team to help us improve our service. Our goal is to provide every guest with a hassle-free and welcoming environment, and we regret that we fell short of this goal during your visit. Thank you again for bringing these concerns to our attention. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
1.0分
其他
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Eww
It was disgusting, stained sheets, bugs, and smells from being fumigated earlier the same day! No refund given smh. Had to sleep in car. Receptionist very nice but things like that are out of her hands
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酒店回复: Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. Maintaining cleanliness and ensuring guest comfort are our top priorities, and we regret that your room did not meet these expectations. While fumigation is necessary to uphold a safe environment, we understand how it may have affected your visit. We appreciate your recognition of our receptionist’s efforts and acknowledge the importance of promptly addressing concerns. Your comments will be shared with our team to help enhance future guest experiences. We hope to have the chance to welcome you back under better circumstances.Sincerely,Hotel Management
5.0分
家庭亲子
The staff are super nice and accommodating, the hotel isn't the best but I have stayed at much worse.
太糟糕了。
远离。肮脏。第一个房间太糟糕了，我不得不要求换一间。第二个房间稍微不那么令人反感，尽管马桶上仍然有尿液，淋浴间里有头发，地板上有发饰，地毯和床单上有污渍。直到凌晨 4 点左右都很吵。太糟糕了。
非吸烟房间有烟味。毛巾不够。屋顶上正在施工，如果不通知就无法入睡。房间很脏。
好的
Feet were black from the floors. Cigarette butts, glass and trash all over the stairs to the rooms. No sheets or linens for the pull out couch. When it was opened hair was in the bed
Unclean property!!
Out dated unit with bad cable service, very unclean an outdated….maybe it was just that unit idk
It wasn't bad just wasn't really pleased with the cleanliness of the bathroom also was a bit frustrated that there was no microwave as I had only microwavable food with me and didn't really anticipate for them not to have a microwave cuz I've never really been to a place that didn't
Absolutely filthy and outdated. No kitchen supplies at all. No plates. Not cookware. No utensils. There were no towels or soap in the room either.
After viewing the room, we chose not to stay and the onsite manager provided a refund. She was kind and apologetic.
The property owner should be ashamed of themselves marketing this property as an “Extended Stay” to unsuspecting out of town guests.
I can start off by saying the paint on the door is horrible looks like a Texas chainsaw massacre door. But I tried to stay positive as I walked in the door I was greeted with a harsh hot smell of… that’s how bad it was I don’t even know how to describe it. The energy in the room felt like death. Dust and dirt every where. The floor was filthy af dirt stains all over the floor. I had to run to the dollar store to bleach everything down and it still felt dirty af but felt a whole lot better. The staff is nice people. I used all of the hotel towels just for the floor.
Eww
It was disgusting, stained sheets, bugs, and smells from being fumigated earlier the same day! No refund given smh. Had to sleep in car. Receptionist very nice but things like that are out of her hands
The staff are super nice and accommodating, the hotel isn't the best but I have stayed at much worse.