酒店回复: Dear Valued Guest,I am truly sorry to hear about your deeply unsettling experience at the Red Roof Inn Grand Rapids Airport. The issues you encountered, from the unsettling scene near the dumpster to the condition of your room, are unacceptable and fall far short of our standards at Red Roof. I understand your anxiety and apologize that you felt unsafe.We would like to assure you that we are committed to providing a safe environment for all our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,MatthewRed Roof Management RediResponse Specialist
酒店回复: Dear Justin, Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Rapids Airport. We are delighted to read that you found our staff to be super friendly and helpful. However, you indicated that the towels were stained and the floors were dirty. We sincerely apologize for the inconvenience. It is our intention to have your confidence in our abilities to prevent similar problems in the future. At Red Roof, please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback. We look forward to your next visit.Very truly yours,AngelRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
毫无服务。简直糟透了，简直太糟糕了。要不是提前付款，我根本不会在这个脏乱差的洞穴里住一晚。
这家酒店的条件远超我这辈子经历过的……我可是住在难民营里呢。
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酒店回复: Cher Invité,Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn Grand Rapids Airport. Je suis attristé de savoir que votre séjour n'a pas été à la hauteur de vos attentes en raison de l'entretien et de la propreté que vous avez décrit. Veuillez accepter nos excuses. Chez Red Roof, nous avons l'intention d'avoir votre confiance en notre capacité à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci d'avoir partagé vos préoccupations et nous serions ravis d'avoir une autre chance de vous offrir une meilleure expérience la prochaine fois que vous serez en ville. Très sincèrement vôtre,ÉrikaGestion du toit rouge Spécialiste RediResponse
酒店回复: Dear Christopher, I appreciate you sharing your feedback following your stay at the Red Roof Inn Grand Rapids Airport. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. During your next stay, if you experience any concerns, please reach out to our staff immediately so we can address them and ensure your comfort. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
坏的
1.0分
其他
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We booked thru ******* one month prior. They confirmed a handicap roll out shower stall. None available upon arrival. Gave us a handicap room that had no handheld shower head or a non-slip surface in the tub. A real death trap for a disabled person. No coffee maker and other convivence items.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Grand Rapids Airport. We are saddened to hear that your stay fell short of your expectations due to the situation you detailed regarding your room. Our sincerest apologies However, we understand your concern about the absence of in-room coffee in your room. Please be aware that your booking was for an ADA Accessible Deluxe King Non-Smoking, and unfortunately, this room category doesn't include the mentioned features. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
The hotel is fine. Your AI chat bot told me there was an airport shuttle when there isn’t. It’s the whole reason I got the room
3.0分
其他
Friendly staff. Affordable but the rooms are dated and are in need of a renovation.
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酒店回复: Dear Arash,Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Rapids Airport. We appreciate your feedback regarding our friendly staff and affordable pricing. We understand your point about the rooms needing renovation. We're aware that some areas are looking a little tired, and we're working on plans to update them. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope you'll consider staying with us again in the future after we've made some improvements.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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the smell of smoke came out of the room so strong that it was not possible to stay there. It was supposed to be a non-smoking room.
We had to look for another accommodation in the middle of the night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Grand Rapids Airport. I sincerely apologize for the odor you encountered in your room having impacted your experience and led you to cut your stay short. This is not the experience we want our guests to have.We are addressing this issue with our staff to reinforce our standards. Thank you for choosing Red Roof. We look forward to having you visit with us again in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
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Terrible and Disgusting
This place was so dirty and disgusting that even know it was free stay we left and paid $300 to stay next door at the Dury Inn Suits ) amazing place btw)! The picture of the Red Rooff Inn online is the the hotel you’re staying at. The whole building is completely run down. The doors were filthy, our bed had stained sheets and pillowcases, the toilet isn’t fastened to the floor , the bathtub was filthy floors covered in filth ect . i’ve had cleaner public gas station bathrooms than this place ! Front desk refused to move us . We were in room 211. Dury Inn Next Door is really nice!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Grand Rapids Airport. I'm sorry to hear about the conditions you encountered during your stay. It's disheartening to know we fell short of your expectations regarding cleanliness and maintenance. Your description of the room is not up to our standards.I want to assure you that we take your feedback very seriously and are committed to rectifying these problems. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
走进房间时，我注意到垃圾箱旁边住着一户无家可归的家庭。真是令人难过。这肯定是一处长期居住的住所，而且有很多见不得人的行为。我一点安全感都没有。进房间后，灯也坏了。床单上满是污渍，屋顶也开始剥落。我去洗澡时，到处都是头发。一个小时后我就离开了。我太焦虑了，根本没法在这里住一晚。
这里的员工超级友好，乐于助人，说实话，他们的好话真是说不完。真的非常感谢大家的热情好客！
不过，需要注意的是：这绝对是房源里价格比较实惠的，所以不要期待奢华。房间可以稍微翻新一下，有些毛巾和床上用品有污渍，地板也需要深度清洁。走进去感觉就像凌晨两点走进一家华夫饼店（没恶意，只是感觉有点怪）。
总的来说，物有所值，服务周到，如果你能控制好预期，就能享受到不错的住宿体验。
毫无服务。简直糟透了，简直太糟糕了。要不是提前付款，我根本不会在这个脏乱差的洞穴里住一晚。
这家酒店的条件远超我这辈子经历过的……我可是住在难民营里呢。
糟糕透顶的廉价汽车旅馆。床单脏兮兮，破洞连连。浴室里满是蟑螂。我只能睡在床罩上。这是我最后一刻唯一能订到的，我觉得还是睡在外面比较好。
坏的
We booked thru ******* one month prior. They confirmed a handicap roll out shower stall. None available upon arrival. Gave us a handicap room that had no handheld shower head or a non-slip surface in the tub. A real death trap for a disabled person. No coffee maker and other convivence items.
The hotel is fine. Your AI chat bot told me there was an airport shuttle when there isn’t. It’s the whole reason I got the room
Friendly staff. Affordable but the rooms are dated and are in need of a renovation.
the smell of smoke came out of the room so strong that it was not possible to stay there. It was supposed to be a non-smoking room.
We had to look for another accommodation in the middle of the night.
Terrible and Disgusting
This place was so dirty and disgusting that even know it was free stay we left and paid $300 to stay next door at the Dury Inn Suits ) amazing place btw)! The picture of the Red Rooff Inn online is the the hotel you’re staying at. The whole building is completely run down. The doors were filthy, our bed had stained sheets and pillowcases, the toilet isn’t fastened to the floor , the bathtub was filthy floors covered in filth ect . i’ve had cleaner public gas station bathrooms than this place ! Front desk refused to move us . We were in room 211. Dury Inn Next Door is really nice!