酒店回复: Dear Valued Guest,I am truly sorry to hear about your deeply unsettling experience at the Red Roof Inn Grand Rapids Airport. The issues you encountered, from the unsettling scene near the dumpster to the condition of your room, are unacceptable and fall far short of our standards at Red Roof. I understand your anxiety and apologize that you felt unsafe.We would like to assure you that we are committed to providing a safe environment for all our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,MatthewRed Roof Management RediResponse Specialist

酒店回复: Dear Justin, Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Rapids Airport. We are delighted to read that you found our staff to be super friendly and helpful. However, you indicated that the towels were stained and the floors were dirty. We sincerely apologize for the inconvenience. It is our intention to have your confidence in our abilities to prevent similar problems in the future. At Red Roof, please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback. We look forward to your next visit.Very truly yours,AngelRed Roof Management RediResponse Specialist

酒店回复: Cher Invité,Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn Grand Rapids Airport. Je suis attristé de savoir que votre séjour n'a pas été à la hauteur de vos attentes en raison de l'entretien et de la propreté que vous avez décrit. Veuillez accepter nos excuses. Chez Red Roof, nous avons l'intention d'avoir votre confiance en notre capacité à prévenir des problèmes similaires à l'avenir. Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci d'avoir partagé vos préoccupations et nous serions ravis d'avoir une autre chance de vous offrir une meilleure expérience la prochaine fois que vous serez en ville. Très sincèrement vôtre,ÉrikaGestion du toit rouge Spécialiste RediResponse

酒店回复: Dear Christopher, I appreciate you sharing your feedback following your stay at the Red Roof Inn Grand Rapids Airport. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. During your next stay, if you experience any concerns, please reach out to our staff immediately so we can address them and ensure your comfort. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist

酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Rapids Airport. I am deeply sorry to hear about the situation with your reservation and the concerns you experienced. I sincerely apologize for the condition of the hotel. Cleanliness is a top priority, and it's clear we failed to meet expectations. I understand your frustration and disappointment in what occurred and the impression that you now have of our property.We want to assure you that we are committed to preventing similar issues in the future. We truly value you as our guest and appreciate your business. Thank you for sharing your concerns with us; we sincerely hope you will afford us another opportunity to provide a superior stay at Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Grand Rapids Airport. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns that you may have encountered with the possible worry of molds and holes on the wall.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest, We are sorry to hear your recent experience at the Red Roof Inn Grand Rapids Airport did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,PrincessRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Grand Rapids Airport. We are saddened to read that your stay fell short of your expectations due to the possible state of the wall, bathtub and presence of bugs and spider you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Grand Rapids Airport. We are saddened to learn that your stay was inconvenienced by the smell you mentioned and that you are unsatisfied with the cleanliness. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist