酒店回复: Hi Carlos! Thank you for completing the survey regarding your recent stay at our property. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. It means a lot to hear from guests who are satisfied with all our services and amenities. We are also happy to hear that you found the location to be so convenient for your needs. Thank you for choosing our hotel and we hope to see you again soon.
3.0分
其他
展开
Staff was good, but the room wasn’t so much. The tub drain plug chrome was missing. Not a huge deal, but I guess they removed it so the tub could drain, it just looked trashy. The bathroom door wouldn’t latch close, so if you shower or etc, the door was cracked open the whole time. Lastly, One side of the bedside outlets didn’t work. I pulled away the stand to check it and the outlet was massively overloaded… it resembled the overloaded outlet in “A Christmas Story”, a fire just waiting to happen.
I informed the desk on checkout but who knows if it will be fixed. Overall, this room wasn’t worth the money paid. Something I’d expect for $75 a night, not $125.
展开
酒店回复: Thank you for sharing your experience, and we appreciate your acknowledgment of the staff’s efforts even though the room itself fell short of expectations. While the issues you encountered are certainly not reflective of the standards the hotel aims to maintain, it’s helpful that you brought them forward so they can be properly addressed. The missing drain plug cover, the door that wouldn’t latch, and the outlet concerns you described are not typical conditions guests should encounter, and it’s understandable that these details affected your stay. Your feedback provides valuable insight into areas that clearly need attention, and it reinforces the importance of routine inspections to prevent situations like this from occurring.
3.0分
家庭亲子
展开
It was pretty hot in the living area and was hard to cool down for the night. It also smelled like sweat. But it was just one night so we just delt with it. I feel like the room needs deodorizer of some sort.
That's the only complaint. Room otherwise was fine.
展开
酒店回复: Dear Guest,I'm sorry to hear that the heat and that lingering smell made your one-night stay uncomfortable; that is certainly not ideal! We totally understand why you had to deal with it, and we are immediately checking the AC unit and taking steps to thoroughly deodorize the living area. Thank you for flagging this so we can ensure the room is fresh and cool for all future guests!
5.0分
商务出差
Room was clean, front desk person was personable and all around good stay. We will be back.
展开
酒店回复: Hello Brad,Thank you for your positive feedback! We're delighted to hear you enjoyed your stay and that our team made a good impression. We look forward to welcoming you back on your next visit. Your experience is greatly appreciated, and we are committed to maintaining a high standard for all our guests. Safe travels until we see you again!
5.0分
其他
Room was clean and the pool and hot tub was wonderful and fun and relaxing and breakfast was great same with the staff
展开
酒店回复: Hello Drew,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the cleanliness of your room, the pool and hot tub, and the breakfast. Our staff works hard to provide great service, and it's wonderful to know that their efforts contributed to your enjoyable stay. Your feedback is invaluable, and we hope to welcome you back for another fun and relaxing visit in the future.
5.0分
情侣出游
展开
Very clean, safe, and very easy booking. Staff were very nice very easy checking in and out. Had zero issues! Definitely will stay here again if I travel back to the eau claire area!!!
展开
酒店回复: Hi Kaitlyn!We’re so glad you enjoyed the clean and safe environment, along with the smooth check-in and checkout process. Our team will be happy to know their friendliness made a difference, and we’d be excited to welcome you back whenever your travels bring you to the Eau Claire area again!
1.0分
商务出差
Sink was clogged, couldn't find staff everytime went to the front,blood stains on pillows,no soaps, hair in thehottub in the room,door wouldn't lock all the way
展开
酒店回复: Dear Guest,We truly understand how upsetting it must have been to deal with those issues during your stay. It’s very concerning to hear about the clogged sink, missing toiletries, and the cleanliness problems you mentioned. We’ll be making sure our housekeeping and maintenance teams review these areas right away to prevent this from happening again. We appreciate you bringing these matters to our attention so we can make the right improvements.
5.0分
其他
Thank You to Your Team!
We stay here every year for Country Jam, it's a great location and the staff is amazing. We appreciate them more than they know.
展开
酒店回复: Dear Carrie,Thank you so much for your wonderfully kind feedback! It is truly heartwarming to hear that you choose to stay with us every year for Country Jam. We're delighted that our convenient location and, especially, our amazing team consistently contribute to such a positive experience for you. Your appreciation means the world to our staff, and we genuinely look forward to welcoming you back again next year.
2.0分
朋友出游
展开
First, please note that there is no elevator available in this hotel. Rooms on the ground floor were being given to young families, and when we arrived with a disabled 77-year-old, the front desk staff attempted to put us on the second floor. Children were running and screaming along the walkway immediately behind where we were standing at the front desk, and there was a massive amount of pool water puddled on the tile floor that we had to navigate to get to our room. No one was addressing the situation of the running and screaming children or the standing water on the tile floor. The room was ok. It was nothing to brag about, but it seemed moderately clean. The carpets were very damp, which was unpleasant. Upon turning the bedding back, a small bug ran across the sheets. I was really upset with this situation. I looked for more bugs in both beds and did not see more, but that doesn't mean much.
On the outside of the hotel, empty alcohol containers and cigarette butts were sitting on the ledge by the bench near the front doors.
Overall, I would not recommend this hotel. For the price I paid, we could've stayed somewhere and enjoyed a much nicer experience.
展开
酒店回复: Dear Lisa,It’s disheartening to read about your experience, and we’re truly sorry for the challenges you encountered during your stay. Placing a guest with mobility concerns on an upper floor, especially without an elevator, was a clear oversight, and we understand how frustrating and upsetting that must have been. The condition of the property, from the noise and standing water to the cleanliness concerns in your room, certainly doesn't reflect the standards we aim to provide. We truly appreciate you bringing these issues to light, and your feedback will be shared with our team to ensure improvements are made.
酒店紧邻客户办公室，旁边就是Groom Transport，去明尼阿波利斯很方便。
干净，友好的服务，方便前往加油站和餐馆
Staff was good, but the room wasn’t so much. The tub drain plug chrome was missing. Not a huge deal, but I guess they removed it so the tub could drain, it just looked trashy. The bathroom door wouldn’t latch close, so if you shower or etc, the door was cracked open the whole time. Lastly, One side of the bedside outlets didn’t work. I pulled away the stand to check it and the outlet was massively overloaded… it resembled the overloaded outlet in “A Christmas Story”, a fire just waiting to happen.
I informed the desk on checkout but who knows if it will be fixed. Overall, this room wasn’t worth the money paid. Something I’d expect for $75 a night, not $125.
It was pretty hot in the living area and was hard to cool down for the night. It also smelled like sweat. But it was just one night so we just delt with it. I feel like the room needs deodorizer of some sort.
That's the only complaint. Room otherwise was fine.
Room was clean, front desk person was personable and all around good stay. We will be back.
Room was clean and the pool and hot tub was wonderful and fun and relaxing and breakfast was great same with the staff
Very clean, safe, and very easy booking. Staff were very nice very easy checking in and out. Had zero issues! Definitely will stay here again if I travel back to the eau claire area!!!
Sink was clogged, couldn't find staff everytime went to the front,blood stains on pillows,no soaps, hair in thehottub in the room,door wouldn't lock all the way
Thank You to Your Team!
We stay here every year for Country Jam, it's a great location and the staff is amazing. We appreciate them more than they know.
First, please note that there is no elevator available in this hotel. Rooms on the ground floor were being given to young families, and when we arrived with a disabled 77-year-old, the front desk staff attempted to put us on the second floor. Children were running and screaming along the walkway immediately behind where we were standing at the front desk, and there was a massive amount of pool water puddled on the tile floor that we had to navigate to get to our room. No one was addressing the situation of the running and screaming children or the standing water on the tile floor. The room was ok. It was nothing to brag about, but it seemed moderately clean. The carpets were very damp, which was unpleasant. Upon turning the bedding back, a small bug ran across the sheets. I was really upset with this situation. I looked for more bugs in both beds and did not see more, but that doesn't mean much.
On the outside of the hotel, empty alcohol containers and cigarette butts were sitting on the ledge by the bench near the front doors.
Overall, I would not recommend this hotel. For the price I paid, we could've stayed somewhere and enjoyed a much nicer experience.