酒店回复: Dear Guest,Thank you for your feedback, and I apologise for the less-than-welcoming experience at check-in. We strive to make every guest feel comfortable and valued, regardless of language, and I'm sorry if we fell short. I will address your concerns with the team to ensure we provide a warmer and more inclusive welcome to all our guests. We appreciate you staying with us and hope to offer a better experience in the future.
1.0分
其他
原文
翻译提供方：Google
太糟糕了。他们一个月前就向我索要了50美元的定金，到现在还没退还。省得你们费心。
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酒店回复: Dear Guest,We deeply apologise for the inconvenience you faced regarding your deposit. We recommend contacting the property directly for further resolution, as they can assist you in addressing this matter. Thank you for your understanding.
1.0分
家庭亲子
原文
翻译提供方：Google
房间很脏，有一股潮湿的气味。
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酒店回复: Dear Guest,We sincerely apologise for the condition of the room and the mildew smell you encountered. This is not the standard we strive to maintain, and we will be addressing these issues with our housekeeping and maintenance teams immediately. Thank you for bringing this to our attention, and we hope to provide you with a much better experience in the future.
1.0分
其他
原文
翻译提供方：Google
接待人员非常粗鲁且不友好。
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酒店回复: Dear Guest,We sincerely apologise for the negative experience you had with our reception staff. This is not the level of service we strive to provide, and we will be sharing your feedback with the team to ensure improvements are made. Thank you for bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Dear Guest,I am happy to hear you had a good stay! Thank you for sharing your experience. We hope to welcome you back soon!
4.0分
商务出差
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Owners Playhouse
The fact that the owner brings in their family for parties is one thing I really don’t have a problem with, but the family members of the owners take parking spots that should be reserved for paying guests strikes me wrong. Had to park a good way away from my room. It is just inconsiderate
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酒店回复: Dear Guest,We appreciate you sharing your experience with us. We understand how frustrating it can be when parking is limited, especially when spaces are taken by non-guests. Your feedback is important, and we will address this concern with the team to ensure parking spots are prioritised for paying guests in the future. Thank you for bringing this to our attention.
1.0分
商务出差
Room was terrible bed way uncomfortable main door had big gap at bottom to fridge or microwave light fixtures busted fire alarm shown wires
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We’re sorry to hear about the condition of your room, including the issues with the bed, door, appliances, and safety fixtures. Your feedback is important, and we will share your concerns with the team to ensure these matters are addressed promptly.
4.0分
其他
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Great place for the price. Close to Downtown. Pool is clean. Rooms are clean. It is close to freeway which can bother some, but the staff are wonderful and always very helpful.
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酒店回复: Dear Guest,Thank you for your kind feedback! We are glad to hear you enjoyed the clean rooms, pool, and convenient location. We also appreciate your recognition of our wonderful staff. We look forward to welcoming you back soon!
5.0分
其他
This was a nice clean quiet place all week long, pool was great and the staff is top shelf
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We are so glad to hear you had a peaceful and enjoyable stay. It’s great to know you enjoyed the pool and found our staff to be top-notch. We look forward to welcoming you back for another great experience soon!
服务差劲，气味难闻，我不会再入住这里，也不会推荐给别人。
语言
当我到达时，接待员不会说西班牙语，所以我有限的英语帮助了我并解决了问题。当她向我们打招呼时，她有点粗鲁。
太糟糕了。他们一个月前就向我索要了50美元的定金，到现在还没退还。省得你们费心。
房间很脏，有一股潮湿的气味。
接待人员非常粗鲁且不友好。
出色地
Owners Playhouse
The fact that the owner brings in their family for parties is one thing I really don’t have a problem with, but the family members of the owners take parking spots that should be reserved for paying guests strikes me wrong. Had to park a good way away from my room. It is just inconsiderate
Room was terrible bed way uncomfortable main door had big gap at bottom to fridge or microwave light fixtures busted fire alarm shown wires
Great place for the price. Close to Downtown. Pool is clean. Rooms are clean. It is close to freeway which can bother some, but the staff are wonderful and always very helpful.
This was a nice clean quiet place all week long, pool was great and the staff is top shelf