酒店回复: Dear Guest,Thank you for your suggestion! We appreciate your feedback, and we’ll share your idea of providing electric kettles with the team for consideration. We hope to make your future stays even more comfortable.
酒店回复: Dear Guest,Thank you for your feedback, and I apologise for the less-than-welcoming experience at check-in. We strive to make every guest feel comfortable and valued, regardless of language, and I'm sorry if we fell short. I will address your concerns with the team to ensure we provide a warmer and more inclusive welcome to all our guests. We appreciate you staying with us and hope to offer a better experience in the future.
1.0分
其他
原文
翻译提供方：Google
太糟糕了。他们一个月前就向我索要了50美元的定金，到现在还没退还。省得你们费心。
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酒店回复: Dear Guest,We deeply apologise for the inconvenience you faced regarding your deposit. We recommend contacting the property directly for further resolution, as they can assist you in addressing this matter. Thank you for your understanding.
1.0分
家庭亲子
原文
翻译提供方：Google
房间很脏，有一股潮湿的气味。
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酒店回复: Dear Guest,We sincerely apologise for the condition of the room and the mildew smell you encountered. This is not the standard we strive to maintain, and we will be addressing these issues with our housekeeping and maintenance teams immediately. Thank you for bringing this to our attention, and we hope to provide you with a much better experience in the future.
1.0分
其他
原文
翻译提供方：Google
接待人员非常粗鲁且不友好。
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酒店回复: Dear Guest,We sincerely apologise for the negative experience you had with our reception staff. This is not the level of service we strive to provide, and we will be sharing your feedback with the team to ensure improvements are made. Thank you for bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Dear Guest,I am happy to hear you had a good stay! Thank you for sharing your experience. We hope to welcome you back soon!
4.0分
其他
Our visit was very pleasant motel was clean. The staff was friendly. The only thing is that I still have not received my $50 deposit.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We're glad to hear that you had a pleasant stay and that the staff made a positive impression. Regarding the deposit, I recommend reaching out to the hotel directly to inquire about the status of the refund. They should be able to assist you in resolving this matter.
5.0分
其他
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It is an older property very close to the freeway, but the staff are wonderful! Rooms are clean and pool is clean. I stay here once a month when i visit my daughter. The price is right and as i said, the staff are always so friendly and helpful!
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酒店回复: Dear Guest,Thank you for your kind feedback! We're so glad to hear that our staff continues to provide friendly and helpful service, and that the rooms and pool meet your expectations. We truly appreciate your loyalty and look forward to welcoming you back on your next visit to see your daughter!
1.0分
其他
Door was kicked in no showering soaps bedding was worn and stained ac buttons broken so stuck on one setting cops there all night
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The condition of your room, including the door, lack of showering soap, and the broken AC, is completely unacceptable. We also regret that you had concerns regarding safety and comfort. Rest assured, we will address these matters with our team immediately to ensure improvements are made. Thank you for bringing this to our attention.
服务差劲，气味难闻，我不会再入住这里，也不会推荐给别人。
如果能有煮开水的小设备-电水壶，那就很好了.
语言
当我到达时，接待员不会说西班牙语，所以我有限的英语帮助了我并解决了问题。当她向我们打招呼时，她有点粗鲁。
太糟糕了。他们一个月前就向我索要了50美元的定金，到现在还没退还。省得你们费心。
房间很脏，有一股潮湿的气味。
接待人员非常粗鲁且不友好。
出色地
Our visit was very pleasant motel was clean. The staff was friendly. The only thing is that I still have not received my $50 deposit.
It is an older property very close to the freeway, but the staff are wonderful! Rooms are clean and pool is clean. I stay here once a month when i visit my daughter. The price is right and as i said, the staff are always so friendly and helpful!
Door was kicked in no showering soaps bedding was worn and stained ac buttons broken so stuck on one setting cops there all night