We slept very well in a comfortable, clean and quiet room at.an amazingly affordable price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbia, MO. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially to hear that you slept well in a comfortable, clean, and quiet room, especially at such an affordable price. We strive to provide excellent value and a restful experience for our guests.At Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ZyRed Roof ManagementRediResponse Specialist
2.0分
其他
Was in generally poor condition. Peeling paint. Plumbing fixtures leaky. Dirty floor. Did not go barefoot.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbia, MO. I am sorry to hear about the poor condition of your room. Peeling paint, leaky plumbing, and a dirty floor are certainly not up to our standards. We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short during your stay.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Hands down the worst dump I’ve ever stayed in. Dirty roach infested. Parking lot worse than the surface of the moon. Corporate Red Roof should step in and get rid of these owners and tear this place down. Not enough room here to list all the problems.
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ El Paso East. I was saddened to read that your stay fell short of your expectations due to the parking lot and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Disgusting property and very unsafe. Wires hanging out of the walls. Filthy. Wreaked of cigarettes. I will never ever stay at this chain again. We were in the room for 5 mins and left and stayed with friends. It was absolutely awful.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the Red Roof Inn Columbia, MO. I am deeply sorry to hear about your experience at our property. You indicated that you were disappointed with the state of our hotel. Please accept our sincerest apologies for failing to provide a safe and clean environment during your intended stay.I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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2 of the 3 lamps don’t have a bulb. The phone has no cord and doesn’t work. The tv doesn’t work. The bathtub is visibly stained and dingy. The sealing is peeling off the door and hanging infront of it. There are many stains on the walls and doors. At least the air conditioner works.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, MO. I'm truly sorry to learn about all the concerns you may have experienced with the lamps, phone, TV, bathtub, and overall room condition. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Dirty and unsafe for one big reason: the air conditioner was astonishingly full of black mold.
This is not a small amount, I mean looking into the vent probably took a year off my life. After turning it off and wearing a mask, we left a full 5 hours before checkout.
I understand if you have business troubles, but you need to check each air condition and -REPLACE- each one, do not attempt to clean them. They need to be replaced before your hotel is declared unfit for human habitation.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, MO. I sincerely apologize that your stay was inconvenienced by the worry of possible mold in the room. We take comments like this seriously and I’ll be sharing your feedback with staff in order to investigate your concern. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
3.0分
商务出差
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Lights in the room didn't all work, hot vs cold water was plumbed in reverse, some stains on bedsheets. But, relatively quiet, extremely cheap option, and easy check in/out. Not far from amenities.
1.0分
其他
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Do not stay here
Gave my room away after i checked in. Luckily i didn't have anything in the room yet. No knobs on ac unit. Had to get a remote from another guest to turn it on. Cigarette burns in comforter, floor, in bathroom. Staff screaming and cussing about owner and how they Hate working there. Pretty sure the were on some type of illegal drug.I highly recommend sleeping in your car over staying at this hotel
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Columbia, MO did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,DevineRed Roof ManagementRediResponse Specialist
我们预订了一间无障碍客房，但实际入住的并不是。淋浴房的设计对残障人士很不友好，他甚至无法进入浴室使用淋浴。我的家人是坐轮椅的。我在预订时已经明确说明了这一点。
入住时，我被告知必须支付100美元的押金才能拿到钥匙，并且这笔押金会在三个工作日内退还。然而，在我通过Red Roof预订时，并没有告知有这项规定。我们之前也住过Red Roof酒店，通常体验都非常好，是很不错的汽车旅馆。但这次入住的这家简直太糟糕了。
房间很旧，毯子上有污渍，原本是棕色或白色的，白色的部分已经变成了灰褐色。角落里有蜘蛛网，浴缸周围有霉菌。淋浴墙壁和浴缸内部到处都是肥皂渍。房间里的冰箱坏了，微波炉也老旧得不知道还能不能用。空调总是自动关闭然后又重新启动，我们刚到Red Roof时外面有90华氏度（约32摄氏度）。
我们绝不会再住这家酒店了，也不会向任何人推荐这家Red Roof酒店。
房间不仅脏乱，地板也没拖。所有插座都不能用，电话线也断了。没有时钟，电视机也不见了，简直是一场噩梦。
We slept very well in a comfortable, clean and quiet room at.an amazingly affordable price.
Was in generally poor condition. Peeling paint. Plumbing fixtures leaky. Dirty floor. Did not go barefoot.
Hands down the worst dump I’ve ever stayed in. Dirty roach infested. Parking lot worse than the surface of the moon. Corporate Red Roof should step in and get rid of these owners and tear this place down. Not enough room here to list all the problems.
Disgusting property and very unsafe. Wires hanging out of the walls. Filthy. Wreaked of cigarettes. I will never ever stay at this chain again. We were in the room for 5 mins and left and stayed with friends. It was absolutely awful.
2 of the 3 lamps don’t have a bulb. The phone has no cord and doesn’t work. The tv doesn’t work. The bathtub is visibly stained and dingy. The sealing is peeling off the door and hanging infront of it. There are many stains on the walls and doors. At least the air conditioner works.
Dirty and unsafe for one big reason: the air conditioner was astonishingly full of black mold.
This is not a small amount, I mean looking into the vent probably took a year off my life. After turning it off and wearing a mask, we left a full 5 hours before checkout.
I understand if you have business troubles, but you need to check each air condition and -REPLACE- each one, do not attempt to clean them. They need to be replaced before your hotel is declared unfit for human habitation.
Lights in the room didn't all work, hot vs cold water was plumbed in reverse, some stains on bedsheets. But, relatively quiet, extremely cheap option, and easy check in/out. Not far from amenities.
Do not stay here
Gave my room away after i checked in. Luckily i didn't have anything in the room yet. No knobs on ac unit. Had to get a remote from another guest to turn it on. Cigarette burns in comforter, floor, in bathroom. Staff screaming and cussing about owner and how they Hate working there. Pretty sure the were on some type of illegal drug.I highly recommend sleeping in your car over staying at this hotel