Still food in the fridge from the previous guest. Whole place wreaked of cigarette smoke. Guests were smoking in their rooms.
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酒店回复: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We appreciate your input. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience.Sincerely,Hotel Management
3.0分
其他
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Room was okay, kind of old, beds okay. Our keys to our room and entrance doors didn’t work half the time. Not the best place I’ve stayed, not the worst. Convenient though
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酒店回复: Dear Guest, Thank you for sharing your feedback. We apologize for the issues you experienced with the room and key cards during your stay. We strive to keep our rooms well-maintained and secure, and your comments help us identify areas for improvement. We appreciate that you found the location convenient, and we hope to provide you with a better experience next time. Sincerely,Hotel Management
3.0分
其他
Husband stayed a couple nights. He thought the building/room seemed old and tired. It was okay for a couple nights.
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely appreciate your comments and want you to know that we are continuously working to provide the best experience possible. Your input helps us create a more comfortable environment for every guest. We hope to welcome you back in the future for an even better stay.Sincerely,Hotel Management
5.0分
其他
Staff was friendly and the room was clean. Only thing that could have improved my stay would be a continental breakfast. Will stay again.
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酒店回复: Dear Guest, Thank you for sharing your experience. It is delightful that our friendly team and the cleanliness of your room made your visit enjoyable. Your suggestion regarding breakfast is appreciated and will be taken into consideration as we continue to enhance our guest experience. We are glad you plan to return and look forward to welcoming you back again at Extended Stay America for another comfortable stay soon.Sincerely,Hotel Management
2.0分
家庭亲子
Loud hallway and doors, uncomfortable bed, no toiletries, no hairdryer, flashing smoke detector on ceiling
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酒店回复: Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management
3.0分
其他
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Staff were professional and friendly. The room was clean. The rating is for the experience which i dont think staff could fix to include a strong stench of ********* lurking in the hallways most of the time, and the noise of stomping feet in the room above mine for several hours until past 11pm both nights. Assume these conditions were specific tnose nights and not ongoing. Again the rating was for my experience specifically.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression and that your room was clean and comfortable. However, we sincerely apologize for the disturbances you encountered. While some factors may be outside our immediate control, your comments are important and will be shared with our team to help us improve the overall guest experience. We appreciate your understanding and hope to welcome you back under better circumstances.Sincerely, Hotel Management
4.0分
情侣出游
The staff was extremely nice. The room needed a little more TLC. A few cobwebs on the ceiling.
1.0分
家庭亲子
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Windows that didn't completely close with a room facing the freeway made for terrible night's sleep. Many of the people staying there were sketchy at best. Between the woman yelling in the hallway "Let me in" and "I want to go home" for what seemed like forever, to the pot smells inside and outside of the hotel we did not feel safe. Next time I will spend the extra twenty bucks and stay anywhere else.
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酒店回复: Dear Jeff, Thank you for taking the time to share your experience. We regret that your stay was disrupted and did not provide the rest or peace of mind you deserved. Comfort and security are very important to us, and we maintain on-site security to help ensure the safety of our guests. Your observations will be shared with our team to ensure closer attention is given to both the facilities and the overall environment. We truly value your feedback and hope you will consider giving us another opportunity to provide a stay that feels more restful.Sincerely,Hotel Management
总体来说，这是一个不错的住处，有厨房和两张全尺寸床。但我选择了一间无烟房。这其实并不重要，因为走廊那头有人在抽烟。这让整个房间都散发着难闻的气味，很难待在房间里。
床铺很干净。
Still food in the fridge from the previous guest. Whole place wreaked of cigarette smoke. Guests were smoking in their rooms.
Room was okay, kind of old, beds okay. Our keys to our room and entrance doors didn’t work half the time. Not the best place I’ve stayed, not the worst. Convenient though
Husband stayed a couple nights. He thought the building/room seemed old and tired. It was okay for a couple nights.
Staff was friendly and the room was clean. Only thing that could have improved my stay would be a continental breakfast. Will stay again.
Loud hallway and doors, uncomfortable bed, no toiletries, no hairdryer, flashing smoke detector on ceiling
Staff were professional and friendly. The room was clean. The rating is for the experience which i dont think staff could fix to include a strong stench of ********* lurking in the hallways most of the time, and the noise of stomping feet in the room above mine for several hours until past 11pm both nights. Assume these conditions were specific tnose nights and not ongoing. Again the rating was for my experience specifically.
The staff was extremely nice. The room needed a little more TLC. A few cobwebs on the ceiling.
Windows that didn't completely close with a room facing the freeway made for terrible night's sleep. Many of the people staying there were sketchy at best. Between the woman yelling in the hallway "Let me in" and "I want to go home" for what seemed like forever, to the pot smells inside and outside of the hotel we did not feel safe. Next time I will spend the extra twenty bucks and stay anywhere else.