酒店回复: We appreciate the transparency you offer about your experience. We are working day in-and-out to offer a pleasant stay for every guest. Thank you for the feedback, we will communicate measures of improvements to our property team, to better all prospective stays.
4.0分
家庭亲子
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Room was ok, dusty light fixtures but the rest of the room was clean and staff was friendly. The AC didn't cool well and would make a bang when turning on/off which went on through the night but was not worth it to get up at 2am to ask to switch rooms as we only stayed one night. Would stay again if in the area.
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酒店回复: Thank you for your feedback. This transparency of your experience will be noted, allowing us to acknowledge our areas of improvement and work through them, as a team. We apologize for the shortcomings you experienced while with us. If hosting you again becomes a possibility, we look forward to having you!
3.0分
家庭亲子
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We knew the theming of the hotel going in, and it’s very well done. The interiors and decor all make for a different and fun look and feel compared to your more typical Hilton brands. The room was fine, though the furniture had been a bit abused - dresser handles coming off in our hands - and the parking was convenient and easy, even during the holiday. The main issue we had was that the “casual” atmosphere extended to the service level: housekeeping was spotty, with used glasses and beverage cans left untouched and towels not replenished, and the front desk staff was… distracted. I was checked out without any eye contact or any question as to our stay while the staff member munched on a pastry and downed an energy drink. Love the location, and the bar staff was excellent, but we’ll probably look at other properties next time given the price.
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酒店回复: Thank you for your feedback. This transparency of your experience will be noted, allowing us to acknowledge our areas of improvement and work through them, as a team. We apologize for the shortcomings you experienced while with us. If hosting you again becomes a possibility, we look forward to having you again!
5.0分
其他
Every staff member was friendly and helpful. There are lots of cool old charm features from the original property.
酒店回复: We are glad to see you enjoyed your stay. See us again, soon!
5.0分
其他
Leah was fabulous @ the front desk.. drinks in cooler area weren’t the coldest.. breakfast was great @ the hotel bar! Couldn’t recommend this place enough!
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酒店回复: Hey there, thank you so much for the kind words! We also appreciate your feedback, tremendously. This moment allows us to see where we need to improve as a property.
住在校园里是一次非常舒适的体验。楼下就有健身房和自行车租赁服务，一切都超级方便。唯一的缺点是房间里没有主灯，但总的来说，这是一个很棒的住宿地点。
我们在Graduate酒店住得很开心！酒店离市中心很近，大部分景点和餐厅都在步行范围内！酒店的装饰风格也很独特，到处都是鲜艳的色彩和南卡罗来纳大学的吉祥物——南卡罗来纳斗鸡！这是一次非常愉快的住宿体验。
第一间房的浴室地板上有头发，淋浴角落里有霉菌，而且地漏堵塞了。我们换了房间，第二间房里有粉红色的霉菌，而且感觉像是租客换房后留下的，卫生状况很差。这间房的维护状况远不如评论/评分所显示的那么好。我觉得那些好评都是被母校的校友们吹捧出来的，他们沉浸在母校的辉煌岁月里。
早餐供应困难，因为向厨房发送订单的系统在早餐期间出现故障。酒吧员工无法向厨房下单，导致一些顾客在等待早餐后不得不取消他们的订单。
此外，淋浴间中间三分之一的水温只有温水。
浴室或许需要翻新一下，墙纸都剥落了，墙漆也一样。
灯坏了，空气中弥漫着清洁剂的味道，淋浴间也需要彻底清洁一下。
房间干净，入住和停车都很方便。我们到达时，酒店餐厅座位不够，无法容纳我们。酒店健身房设施一般。
Room was ok, dusty light fixtures but the rest of the room was clean and staff was friendly. The AC didn't cool well and would make a bang when turning on/off which went on through the night but was not worth it to get up at 2am to ask to switch rooms as we only stayed one night. Would stay again if in the area.
We knew the theming of the hotel going in, and it’s very well done. The interiors and decor all make for a different and fun look and feel compared to your more typical Hilton brands. The room was fine, though the furniture had been a bit abused - dresser handles coming off in our hands - and the parking was convenient and easy, even during the holiday. The main issue we had was that the “casual” atmosphere extended to the service level: housekeeping was spotty, with used glasses and beverage cans left untouched and towels not replenished, and the front desk staff was… distracted. I was checked out without any eye contact or any question as to our stay while the staff member munched on a pastry and downed an energy drink. Love the location, and the bar staff was excellent, but we’ll probably look at other properties next time given the price.
Every staff member was friendly and helpful. There are lots of cool old charm features from the original property.
Leah was fabulous @ the front desk.. drinks in cooler area weren’t the coldest.. breakfast was great @ the hotel bar! Couldn’t recommend this place enough!