酒店回复: Dear Guest, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
它看起来像一座荒废的城市
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酒店回复: Dear Guest, Thank you for choosing our hotel on your recent visit. We regret that the atmosphere did not meet your expectations, and we are sorry that your experience was not as enjoyable as it should have been. Your feedback is important to us, and we continuously strive to improve the overall guest experience. We hope you will consider giving us another opportunity to provide you with a more welcoming and satisfying stay in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好地方
4.0分
商务出差
原文
翻译提供方：Google
不是最好的区域
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酒店回复: Dear Xavier, Thank you for your feedback. We appreciate your insights and are glad to hear about your experience at Extended Stay America. We strive to ensure all guests have a comfortable stay and hope to welcome you back soon for another positive experience.Sincerely,Hotel Management
2.0分
家庭亲子
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This place is a disaster had pour water in the toilet,mold on the bathtub,molding coming off dry wall rotten doors ,the cardboard had roaches in it. Security camera fell down, elevator was always breaking down. Nasty, hand rails on steps the health department should investigate
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酒店回复: Dear David, Thank you for sharing your feedback. We sincerely regret that your experience fell far below the standards we strive to maintain. Guest safety and comfort are our highest priorities, and our property undergoes regular professional maintenance and inspections to ensure a safe and well-maintained environment. Your comments are taken very seriously, and we will share these issues with our concerned department to prevent recurrence. We hope to have the opportunity to provide a safer and more comfortable stay.Sincerely,Hotel Management
5.0分
其他
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The room was okay. I expected better for an Extended Stay. The room had a terrible musty odor so we turned the air up high and left it running all day.
The second night, I saw a bug.
The location was perfect!
1.0分
其他
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It had cockroaches it smelled like **** and my husband is allergic to ****. He is also the chief of police so he can’t have that in his system. It was horrible and there was no one to call.
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酒店回复: Dear Misty, Thank you for your review. We regret that your stay did not meet expectations. Our priority is always to provide guests with a comfortable, well-maintained environment, and we are sorry for the inconvenience caused by the presence of pests. While our property is regularly treated, we will reach out to our pest control partner to reinforce these efforts and ensure the highest standards are upheld. We truly appreciate your feedback and hope you will allow us another opportunity to provide an experience that feels both comfortable and reassuring.Sincerely,Hotel Management
1.0分
其他
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I have traveled and stayed in many hotels before, and this is by far the worst ever. It's not the staffs fault it's the cards they are dealt with. If I was the owner of this property, I would be embarrassed. The local health inspector would be there all day and would need a wheelbarrow of citations.
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酒店回复: Dear James, Thank you for sharing your feedback. We understand your frustrations and empathize with the disappointment you felt during your stay. While the team works hard to provide a welcoming and safe environment, your comments highlight areas that require attention and improvement. We appreciate you taking the time to share your perspective, as it helps us evaluate and enhance our services for future guests.Sincerely,Hotel Management
3.0分
商务出差
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The room was pretty messed up with a lot of damages. The shower had no certain so water went everywhere and had what looked like mold in the vent. Also there was poor staff, they said they don’t do house keeping every day and that if we need new towels to do bring them down to switch them out. There was also a lot of cigarettes everywhere outside the rooms and all over the elevator. Overall it wasn’t the best stay but it served its purpose.
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酒店回复: Dear Mia, Thank you for taking the time to share your feedback. We aim to provide a welcoming and well-maintained environment. However, we’re sorry to learn that your visit was not as comfortable or seamless as it should have been. Your observations regarding cleanliness around the property and common areas are also noted. We appreciate you sharing these details, as they help us improve our services. We hope to have the opportunity to welcome you again and offer a more pleasant experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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The place is extremely dirty !!!! There are roches in the fridge and freezer and by the bed side dresser there were some small bugs in the kitchen sink . Everything is dirty the rooms smell a lot like smoke theirs cigarettes all over the property. This is the worst hotel ever!!!!!!!
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酒店回复: Dear Erika, Thank you for sharing your feedback. We understand how important a clean and fresh environment is for a comfortable stay, and we regret that your experience did not meet these expectations. Please know our housekeeping team works diligently to maintain cleanliness, and we also partner with pest control specialists to help ensure a safe and comfortable environment. Your comments will be shared with our team to guide ongoing improvements. We hope you might consider giving us another opportunity in the future to provide a more positive visit.Sincerely,Hotel Management
它看起来和网上的照片一点都不像。
它看起来像一座荒废的城市
好地方
不是最好的区域
This place is a disaster had pour water in the toilet,mold on the bathtub,molding coming off dry wall rotten doors ,the cardboard had roaches in it. Security camera fell down, elevator was always breaking down. Nasty, hand rails on steps the health department should investigate
The room was okay. I expected better for an Extended Stay. The room had a terrible musty odor so we turned the air up high and left it running all day.
The second night, I saw a bug.
The location was perfect!
It had cockroaches it smelled like **** and my husband is allergic to ****. He is also the chief of police so he can’t have that in his system. It was horrible and there was no one to call.
I have traveled and stayed in many hotels before, and this is by far the worst ever. It's not the staffs fault it's the cards they are dealt with. If I was the owner of this property, I would be embarrassed. The local health inspector would be there all day and would need a wheelbarrow of citations.
The room was pretty messed up with a lot of damages. The shower had no certain so water went everywhere and had what looked like mold in the vent. Also there was poor staff, they said they don’t do house keeping every day and that if we need new towels to do bring them down to switch them out. There was also a lot of cigarettes everywhere outside the rooms and all over the elevator. Overall it wasn’t the best stay but it served its purpose.
The place is extremely dirty !!!! There are roches in the fridge and freezer and by the bed side dresser there were some small bugs in the kitchen sink . Everything is dirty the rooms smell a lot like smoke theirs cigarettes all over the property. This is the worst hotel ever!!!!!!!