酒店回复: Dear Guest, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
它看起来像一座荒废的城市
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酒店回复: Dear Guest, Thank you for choosing our hotel on your recent visit. We regret that the atmosphere did not meet your expectations, and we are sorry that your experience was not as enjoyable as it should have been. Your feedback is important to us, and we continuously strive to improve the overall guest experience. We hope you will consider giving us another opportunity to provide you with a more welcoming and satisfying stay in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好地方
4.0分
商务出差
原文
翻译提供方：Google
不是最好的区域
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酒店回复: Dear Xavier, Thank you for your feedback. We appreciate your insights and are glad to hear about your experience at Extended Stay America. We strive to ensure all guests have a comfortable stay and hope to welcome you back soon for another positive experience.Sincerely,Hotel Management
1.0分
其他
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The room was horrible! There was no hot water the room had cockroaches and the refrigerator didn’t work! If there was something else around that was available I would have left! That was the worse stay!
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酒店回复: Dear Guest, Thank you for sharing your feedback. We deeply regret the issues you encountered during your visit and apologize for the inconvenience caused. Our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. Your feedback is invaluable, and we hope you might allow us another opportunity in the future to provide a more welcoming stay.Sincerely,Hotel Management
4.0分
其他
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the room was clean and comfortable but seeing four roaches kept me from sleeping well also the one bed was not secured it broke so that was scary for me when I needed to rest up for the Basic Training gradation.
1.0分
其他
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As soon as I entered the room the smell was terrible! It smelled like mold and musty. The room was old and filthy. The sheets were clearly not washed. There were cockroaches everywhere. I had such a horrible and traumatic experience and I will never be going back and I do not recommend this place!
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are truly concerned to know that your stay fell far short of expectations. Cleanliness and comfort are extremely important to us, and your feedback will be shared with our housekeeping and maintenance teams to ensure immediate attention and corrective action. We understand how disappointing this must have been, and we appreciate you bringing it to our notice. Your comments help us improve the overall guest experience, and we hope you will allow us another opportunity to provide a much better stay in the future.Sincerely,Hotel Management
2.0分
其他
We were charged $100 for an outdated, worn down & dirty room. The bed was clean and made properly.
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酒店回复: Dear Guest, We appreciate you sharing your thoughts and are glad the bed was comfortable and well prepared. We strive to keep our rooms well-maintained and welcoming, and your comments will help us continue improving. We hope you will consider giving us another opportunity to provide a better stay.Sincerely,Hotel Management
3.0分
其他
Bed frame needs to be secured better and spray for roaches however overall we slept well.
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酒店回复: Dear Guest, Thank you for your feedback. We regret any disruptions during your recent visit and are grateful for your patience. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Also, we have noted your concerns regarding the bed and will share this with the appropriate team members. We are glad that your overall stay was pleasant; however, we wish to provide you with a better experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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Cockroaches everywhere, dirty room. Stuff don’t respect soldiers. I wish I can give -0 stars. My bathroom was not working. I called the support center and the guy came said they can’t help me at the moment
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酒店回复: Dear Guest, Thank you for providing your candid feedback. We sincerely regret that your stay fell far short of expectations. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. Your feedback is invaluable, and we hope you might allow us another opportunity in the future to provide a more welcoming stay.Sincerely,Hotel Management
它看起来和网上的照片一点都不像。
它看起来像一座荒废的城市
好地方
不是最好的区域
The room was horrible! There was no hot water the room had cockroaches and the refrigerator didn’t work! If there was something else around that was available I would have left! That was the worse stay!
the room was clean and comfortable but seeing four roaches kept me from sleeping well also the one bed was not secured it broke so that was scary for me when I needed to rest up for the Basic Training gradation.
As soon as I entered the room the smell was terrible! It smelled like mold and musty. The room was old and filthy. The sheets were clearly not washed. There were cockroaches everywhere. I had such a horrible and traumatic experience and I will never be going back and I do not recommend this place!
We were charged $100 for an outdated, worn down & dirty room. The bed was clean and made properly.
Bed frame needs to be secured better and spray for roaches however overall we slept well.
Cockroaches everywhere, dirty room. Stuff don’t respect soldiers. I wish I can give -0 stars. My bathroom was not working. I called the support center and the guy came said they can’t help me at the moment