酒店回复: Dear Wayne, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
酒店回复: Dear Ellen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
酒店回复: Dear Shannon, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could resolve everything to your satisfaction while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
该物业并不像图片那样。浴帘上有霉菌，地毯上有多个污渍。
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酒店回复: Dear Shannon, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
浴室很脏，毛巾上有蟑螂毛发，厨房很脏
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酒店回复: Dear christina, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
4.0分
家庭亲子
It was a good I would stay again just hated the tube stoppers and the lack of wifi but other than that I would highly recommend 8/10
5.0分
其他
Nice place to stay for awhile if anything. The services suck though. They move slow to get you stuff that you ask for.
4.0分
家庭亲子
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This place was one of the only affordable options during USC's Family Weekend (hotels closer to campus were $500-$800/night!), but the mediocre reviews made us hesitant - but overall everything went well. Felt very safe and secure, they are in the middle of upgrading all the rooms, so we had brand new appliances and fixtures and A/C unit. Some construction noise during the afternoon but never disruptive while we were trying to sleep. Our mattress was not very comfy - too stiff. But the staff was friendly and overall we enjoyed our stay.
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酒店回复: Dear StrausMouse42, Thank you for taking the time to share such a thoughtful review at Extended Stay America. We are glad your visit turned out to be enjoyable and that our property provided a convenient and affordable option during your stay. It is encouraging to know that the room upgrades and secure environment contributed positively to your stay. While we are pleased that our team left a friendly impression. Insights like yours help us continue improving the experience we offer. We appreciate your perspective and would be delighted to welcome you back again in the future. Sincerely, Hotel Management
5.0分
商务出差
The check in process was very smooth and professional. The room was very clean, the only thing was the tv remote did not work. No biggie tho.
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酒店回复: Thank you for staying with us. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.
一直住这家 有点旧凑合吧 90年代酒店
不要住
肮脏、俗气、臭气熏天的地方，但真正让人难忘的是打开沙发床，发现床单上沾满了污渍。差点忘了正在施工，他们应该把这个地方烧了。
我们甚至不能留在这里，因为它是如此肮脏和不舒服。它很脏而且有烟味。拉出式沙发坏了，上面没有床垫。甚至看起来都不像酒店。不建议住在这里。
这不是我所期望的，我想说的是，工作人员很少不合群，每次我走出酒店房间时都害怕去我的车，所以是的，我可能在那里呆了两个小时然后离开了
该物业并不像图片那样。浴帘上有霉菌，地毯上有多个污渍。
浴室很脏，毛巾上有蟑螂毛发，厨房很脏
It was a good I would stay again just hated the tube stoppers and the lack of wifi but other than that I would highly recommend 8/10
Nice place to stay for awhile if anything. The services suck though. They move slow to get you stuff that you ask for.
This place was one of the only affordable options during USC's Family Weekend (hotels closer to campus were $500-$800/night!), but the mediocre reviews made us hesitant - but overall everything went well. Felt very safe and secure, they are in the middle of upgrading all the rooms, so we had brand new appliances and fixtures and A/C unit. Some construction noise during the afternoon but never disruptive while we were trying to sleep. Our mattress was not very comfy - too stiff. But the staff was friendly and overall we enjoyed our stay.
The check in process was very smooth and professional. The room was very clean, the only thing was the tv remote did not work. No biggie tho.