酒店回复: Hi,Thank you for your kind words about our peaceful atmosphere and beautiful setting. We appreciate your feedback about the breakfast and will use it to improve.We look forward to welcoming you back soon!
5.0分
商务出差
Staff was friendly and courteous. I felt at home away from home.
Thank you for all you do to make your guests feel welcome!
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that our friendly and courteous staff made you feel right at home — that’s exactly the kind of experience we strive to provide. Your kind words truly mean a lot to our team. We look forward to welcoming you back soon for another warm and comfortable stay!
2.0分
其他
Customer service was not priority one and the room were not as clean as it could be. Lastly, no one was available at check out 6am
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酒店回复: Hi Denise,Thank you for sharing your feedback. We apologize for the issues you experienced with cleanliness and check-out service. Your comments have been passed to management for review as we strive to improve.Please feel free to contact the hotel directly if you’d like to discuss further. We hope to have the chance to welcome you back for a better experience.
2.0分
家庭亲子
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We got to the hotel from VA around 8pm. There was some rain on the way down and the hotel apparently the internet went down so we couldn’t check in until 30 min after we got there. Our first room had mold on the curtain (room 210) and we were given a second room( room 323) without issues. Unfortunately this room had a horrible smell I think in the carpet and the furniture where the fridge was smelled like urine. Our last night, we found two roaches. One in the bathroom and one on a wall by the front door. This was at 3-4am in the morning. We reported the roaches the same morning when checking out, all that was said from that was if we had reported it during the time we saw them. Overall I’m extremely upset at the quality of this place as the photos and reviews seemed ok. $400 for three nights with bad internet, two crappy rooms, pool was closed, and ok staff. I absolutely do not recommend this place.
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酒店回复: Thank you for taking the time to share such a detailed account of your stay. We are truly sorry to hear about the issues you encountered—from the internet outage on arrival to the condition of your rooms and the concerns with cleanliness and pests. This is far from the standard of comfort and quality we strive to provide, and we regret that your experience did not reflect the expectations set by our property photos and past reviews.Your comments regarding mold, odors, pest sightings, and communication have been shared with our housekeeping and maintenance teams, as well as management, so they can be addressed promptly. We also regret the closure of the pool during your stay and understand how disappointing that must have been.While we deeply regret that your visit left you upset, we appreciate your feedback as it helps us identify where improvements are most needed. We do hope you might consider giving us another opportunity in the future to provide you with a much more positive experience.
4.0分
其他
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Stayed here 2 night's (Sep 26-27). Hotel is in a great location. Definitely needs a remodel, but it wasn't bad. Room was clean and the rate is really what attracted me. The staff was very nice. Breakfast was ok. Economy isn't great so for the rate, i wasn't displeased.
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酒店回复: Thank you for your 8/10 review! We’re glad you enjoyed our convenient location, clean room, and friendly staff. We appreciate your feedback regarding the property and breakfast, and we’ll share it with our team as we continue to improve. We hope to welcome you back again soon!
1.0分
家庭亲子
Stains on walls
Stains on floors
Stains on bedding
Broken furniture
Overall property was poorly kept
Awful hotel
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your room and that your expectations were not met. Cleanliness and upkeep are very important to us, and your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are addressed.We regret that your stay left you disappointed, but we appreciate your comments as they help us improve. We hope you might consider giving us another opportunity in the future to provide you with a better experience.
2.0分
其他
The room had a bad odor to it and I couldn’t get the shower to work. The carpet was stained and dirty.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the odor, shower issue, and condition of the carpet in your room. This is not the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review.We regret that your stay fell short of expectations, but we truly appreciate your feedback as it helps us improve. We hope you might consider giving us another opportunity in the future to provide you with a much more comfortable and enjoyable stay.
4.0分
其他
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It was nice room even though the refrigerator didn’t work in our room. The ice machine was not working either so we had no way to keep our drinks cold or our leftover food. Other than that it was nice
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酒店回复: Hi Irena,Thank you for your feedback. We’re glad you found your room nice overall and appreciate you sharing the issues with the refrigerator and ice machine. These concerns have been passed to management for review.We hope to welcome you back for a more seamless stay in the future.
服务还不错，主要是因为她看了电影。第二间房不干净，第三间房也不是很干净，但至少比我之前住的第二间干净。另外，这次旅行本身也有点糟糕，因为我通过这个平台订了一间套房，也额外付了套房的钱，但他们却不认为那是个套房，结果我只得到了一间双人大床房。
如果泳池和水疗中心能用就更好了。
一切都很好，很安静，但是早餐可以更好一些！！
Staff was friendly and courteous. I felt at home away from home.
Thank you for all you do to make your guests feel welcome!
Customer service was not priority one and the room were not as clean as it could be. Lastly, no one was available at check out 6am
We got to the hotel from VA around 8pm. There was some rain on the way down and the hotel apparently the internet went down so we couldn’t check in until 30 min after we got there. Our first room had mold on the curtain (room 210) and we were given a second room( room 323) without issues. Unfortunately this room had a horrible smell I think in the carpet and the furniture where the fridge was smelled like urine. Our last night, we found two roaches. One in the bathroom and one on a wall by the front door. This was at 3-4am in the morning. We reported the roaches the same morning when checking out, all that was said from that was if we had reported it during the time we saw them. Overall I’m extremely upset at the quality of this place as the photos and reviews seemed ok. $400 for three nights with bad internet, two crappy rooms, pool was closed, and ok staff. I absolutely do not recommend this place.
Stayed here 2 night's (Sep 26-27). Hotel is in a great location. Definitely needs a remodel, but it wasn't bad. Room was clean and the rate is really what attracted me. The staff was very nice. Breakfast was ok. Economy isn't great so for the rate, i wasn't displeased.
Stains on walls
Stains on floors
Stains on bedding
Broken furniture
Overall property was poorly kept
Awful hotel
The room had a bad odor to it and I couldn’t get the shower to work. The carpet was stained and dirty.
It was nice room even though the refrigerator didn’t work in our room. The ice machine was not working either so we had no way to keep our drinks cold or our leftover food. Other than that it was nice