酒店回复: Hi,Thank you for your kind words about our peaceful atmosphere and beautiful setting. We appreciate your feedback about the breakfast and will use it to improve.We look forward to welcoming you back soon!
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: We’re grateful for your excellent rating and excited to welcome you back for many more memorable experiences.
3.0分
其他
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The lobby was nice enough, but the rooms were unkept and dirty bathroom and damaged walls. Every lamp shade in the room had holes and burned damage. One lamp would not even stand up straight. The ac/heat vents were full of debris and dirt. Disappointing, since it was well kept outside and convenient location.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that your room did not meet the standards you expected. Your detailed feedback regarding cleanliness, room condition, and maintenance concerns has been shared with our team for immediate review and corrective action.We’re glad you found our lobby welcoming and the location convenient, and we truly hope you’ll consider giving us another opportunity. We are committed to improving our guest rooms and facilities so that your next stay is comfortable, clean, and enjoyable.
1.0分
其他
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Filthy room, musty smell, evidence of roaches on the bathroom floor, wall soiled, guest service, attempted offer several room and they were all unacceptable, guest services agree to the uncleanliness. I am constantly having problems with booking through this site. The standards has changed and the quality is poor and unappealing. I waste time and rest with the poor choices that is getting worse all the time.
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酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay. It is deeply concerning to hear about the cleanliness and room conditions you described, and we understand how this affected your experience. Your comments have been shared with our management and housekeeping teams to ensure immediate review and improvement of our standards.We also apologize for any frustration with the booking process. We continually work to streamline reservations and maintain consistent quality for our guests. We truly hope you will consider giving us another opportunity in the future to provide a much-improved stay that meets the high standards you expect and deserve.
1.0分
其他
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Nolan at the front desk was wonderful. However, before arrival we asked if the hot tub was working & the pool. We were told yes. This was the main reason we booked this specific hotel. When we got there it was not operational & the pool water was being tested by a maintenance company. We asked for a refund I wee were denied.
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酒店回复: Thank you for taking the time to share your experience with us. I’m glad to hear that Nolan provided wonderful service at the front desk — we will be sure to share your kind words with him.However, I sincerely apologize for the disappointment regarding the hot tub and pool. We understand how frustrating it must have been to arrive expecting these amenities to be available, especially when they were a key reason for choosing our hotel. While our team aims to provide accurate information, unexpected maintenance and safety checks can occasionally affect availability, and I’m truly sorry for the inconvenience this caused.We appreciate you bringing this to our attention, as it helps us improve communication and ensure guests have clear, up-to-date details before arrival.We hope you’ll consider giving us another opportunity to provide a much more enjoyable and complete experience. Our team would be honored to welcome you back and ensure your stay is far more in line with your expectations.
2.0分
家庭亲子
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The hotel was unsafe, and not very clean. Homeless individual was in the premises and the room had what appeared to be blood stains on the wall.
The place has a lot of potential, but management really needs to step it up and operate with a better sanitation protocol. I would not recommend this place for your stay. We ended up leaving and going elsewhere.
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酒店回复: Thank you for taking the time to share your experience. I am truly sorry to hear about the safety and cleanliness issues you encountered, as well as the distress caused by an unauthorized individual on the premises. This is not the standard we strive to maintain, and I sincerely apologize for the inconvenience and discomfort you experienced.Your feedback regarding sanitation, security, and overall management has been shared with our team, and we are taking immediate steps to review and improve our protocols. Guest safety and comfort are our top priorities, and your comments are invaluable in guiding these efforts.While your stay did not reflect the experience we aim to provide, we hope you might consider giving us another opportunity in the future, so we can demonstrate the improvements we are implementing.
1.0分
其他
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My wife’s vehicle was broken into, and the staff was less than willing to help and be cooperative with law-enforcement in their investigation. Numerous people we’ve talked to today on November 16. Have All told us that as a terrible part of town one star rating would never stay here again.
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酒店回复: Thank you for sharing your experience. I am truly sorry to hear about the break-in of your wife’s vehicle and the distress this caused during your stay. Safety and security are top priorities for us, and I sincerely apologize if our team’s response fell short of your expectations.Your feedback regarding staff cooperation and the overall environment has been shared with our management team. We are reviewing our security procedures and staff training to ensure a more supportive and responsive approach in the future.While your experience was deeply disappointing, we hope you might consider giving us another opportunity down the line, so we can demonstrate improvements and provide a safer and more comfortable stay.
1.0分
商务出差
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Front desk people were always on the phone and beyond unfriendly. The rooms were disgusting. There’s literally watermarks on the lamp the ceiling the floor had a huge black stain on it. Water was leaking from the tub. It smelled horrible. Walking up the stairs there was just mud and dirt. It was terribly unclean. I feel like the super eight across the street would’ve had rooms in better conditions.The breakfast was good.
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酒店回复: Thank you for taking the time to share such detailed feedback about your recent stay. I’m truly sorry to hear about the cleanliness and maintenance issues you encountered, as well as your impression of our front desk service. This is certainly not the level of quality and hospitality we aim to deliver, and I sincerely apologize for the disappointment you experienced.Please know that your comments have been shared with our housekeeping and maintenance teams for immediate review and correction. We’re also reinforcing our front desk training to ensure every guest receives the friendly and attentive service they deserve.I’m glad to hear you enjoyed the breakfast, and I hope you’ll consider giving us another opportunity in the future to provide a much-improved stay that reflects the high standards we strive to uphold.
服务还不错，主要是因为她看了电影。第二间房不干净，第三间房也不是很干净，但至少比我之前住的第二间干净。另外，这次旅行本身也有点糟糕，因为我通过这个平台订了一间套房，也额外付了套房的钱，但他们却不认为那是个套房，结果我只得到了一间双人大床房。
如果泳池和水疗中心能用就更好了。
一切都很好，很安静，但是早餐可以更好一些！！
好的
The lobby was nice enough, but the rooms were unkept and dirty bathroom and damaged walls. Every lamp shade in the room had holes and burned damage. One lamp would not even stand up straight. The ac/heat vents were full of debris and dirt. Disappointing, since it was well kept outside and convenient location.
Filthy room, musty smell, evidence of roaches on the bathroom floor, wall soiled, guest service, attempted offer several room and they were all unacceptable, guest services agree to the uncleanliness. I am constantly having problems with booking through this site. The standards has changed and the quality is poor and unappealing. I waste time and rest with the poor choices that is getting worse all the time.
Nolan at the front desk was wonderful. However, before arrival we asked if the hot tub was working & the pool. We were told yes. This was the main reason we booked this specific hotel. When we got there it was not operational & the pool water was being tested by a maintenance company. We asked for a refund I wee were denied.
The hotel was unsafe, and not very clean. Homeless individual was in the premises and the room had what appeared to be blood stains on the wall.
The place has a lot of potential, but management really needs to step it up and operate with a better sanitation protocol. I would not recommend this place for your stay. We ended up leaving and going elsewhere.
My wife’s vehicle was broken into, and the staff was less than willing to help and be cooperative with law-enforcement in their investigation. Numerous people we’ve talked to today on November 16. Have All told us that as a terrible part of town one star rating would never stay here again.
Front desk people were always on the phone and beyond unfriendly. The rooms were disgusting. There’s literally watermarks on the lamp the ceiling the floor had a huge black stain on it. Water was leaking from the tub. It smelled horrible. Walking up the stairs there was just mud and dirt. It was terribly unclean. I feel like the super eight across the street would’ve had rooms in better conditions.The breakfast was good.