酒店回复: Dear Guest, We're sorry the environment and property condition made you feel uncomfortable, and that the room didn’t meet expectations. Your concerns have been shared with our team for immediate review. Sincerely, General Manager
酒店回复: Dear Guest, We’re sorry for the inconvenience with room service, air conditioning, and the payment issue. Thank you for your patience—your feedback helps us improve. Sincerely, General Manager
3.0分
其他
原文
翻译提供方：Google
一切都很干净
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酒店回复: Dear Guest, Thank you for your feedback. We're glad to hear everything was very clean, though we’re sorry your overall experience didn’t fully meet expectations. Your comments help us continue improving. Sincerely, General Manager
5.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Dear Guest, Thank you for the perfect rating! We're thrilled you had an excellent stay and truly appreciate your support. We hope to welcome you back again soon! Sincerely, General Manager
2.0分
商务出差
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I reserved a suite. The room was dirty, the couch had several large stains and many of the outlets didn't work. The entire place needs to be torn down or completely renovated.
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酒店回复: Dear Guest, We sincerely apologize for the condition of your suite and the maintenance issues you encountered. Your feedback regarding cleanliness, furnishings, and outlets will be shared with our team to ensure corrective action and improvements are made. Sincerely, General Manager
1.0分
家庭亲子
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The room has multiple outlets that did not charge our cell phones. There were lights but no lampshades on them. I did not see a business center to print my boarding pass. The room was never cleaned when we left for the day. The elements that frequent this facility seem to be homeless or less than desirable. Honestly, I would not return to this facility, and I really feel like I deserve a refund because I did not feel safe at all in this hotel.
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酒店回复: Dear Guest, We sincerely apologize for the issues you encountered and for the discomfort and lack of safety you felt during your stay. Your concerns about the room condition, cleanliness, and overall environment are very troubling, and we regret that we did not meet your expectations. This feedback has been shared with our team for immediate review and corrective action. Sincerely, General Manager
3.0分
其他
Hotel was run down and needed a lot of repairs. One elevator wasn’t working, the other didn’t have a finished ceiling. Sparce food for breakfast buffet.
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酒店回复: Dear Guest, Thank you for your honest feedback. We're sorry to hear about the maintenance issues and limited breakfast options during your stay. Your comments have been shared with our team to help prioritize improvements and ensure a better experience moving forward. Sincerely, General Manager
3.0分
商务出差
Clean room, polite staff - inside. But the rear entrance was filthy with trash and smelt really bad.
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酒店回复: Dear Guest, Thank you for sharing your feedback. While we're glad to hear you found the room clean and our staff polite, we sincerely apologize for the condition of the rear entrance. This is not the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your honesty and will work to ensure a more welcoming environment throughout the property. Sincerely, General Manager
1.0分
其他
We did not stay as this hotel is totally
A mess
Did not check in after seeing the lobby
And a bathroom on first floor
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酒店回复: Dear Guest, We're very sorry to hear about your experience and that the condition of the lobby and facilities led you to cancel your stay. This is certainly not the impression we aim to give, and your feedback has been shared with our team for immediate review. We regret the inconvenience caused and appreciate you bringing this to our attention. Sincerely, General Manager
楼梯里有股很臭的味道，电梯倒是维护得很好，这酒店怎么还在营业？就是骗钱，体验非常差。
不安全；酒店挤满了人，让人感到可疑。某些物质的气味很浓；爬楼梯时很难不被察觉。酒店总体维护不足。房间很干净，但与照片不符。
房间不是每天都打扫，空调也不工作，管理部门从一开始就不接受我的付款，并向我收取了两次费用（已经修好了）。
一切都很干净
不
I reserved a suite. The room was dirty, the couch had several large stains and many of the outlets didn't work. The entire place needs to be torn down or completely renovated.
The room has multiple outlets that did not charge our cell phones. There were lights but no lampshades on them. I did not see a business center to print my boarding pass. The room was never cleaned when we left for the day. The elements that frequent this facility seem to be homeless or less than desirable. Honestly, I would not return to this facility, and I really feel like I deserve a refund because I did not feel safe at all in this hotel.
Hotel was run down and needed a lot of repairs. One elevator wasn’t working, the other didn’t have a finished ceiling. Sparce food for breakfast buffet.
Clean room, polite staff - inside. But the rear entrance was filthy with trash and smelt really bad.
We did not stay as this hotel is totally
A mess
Did not check in after seeing the lobby
And a bathroom on first floor