The room was nice and the staff was friendly. The price was good and the parking convenient. The free breakfast was mostly limited to coffee and oatmeal to pick up and go in the lobby. Location was right off highway.
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酒店回复: Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your experience. We appreciate you for highlighting both the enjoyable and less satisfying parts of your visit. It is wonderful to know that the room’s comfort and our team’s warm service made a positive impression. Feedback like this truly reinforces our commitment to guest care. We are equally pleased that the pricing felt fair and that the parking was easy to navigate. Additionally, we appreciate your note regarding our complimentary grab-and-go breakfast. It’s designed to offer a quick and simple start to the day, and your comments help us understand how guests experience it. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon!Sincerely,Hotel Management
1.0分
其他
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This place is home to some very questionable characters and had an unsafe vibe. There was a roach running up the wall of the check-in area and the clerk was not at all alarmed or apologetic. He struggled to work with the check-in process and the payment system and was asleep at the wheel.
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酒店回复: Dear Guest,Thank you for staying with us and for sharing your comments. It was concerning to read that your first impressions were not as reassuring as we would have hoped. We want every guest to feel comfortable throughout their visit, and your perspective is critical to us. We appreciate you bringing this to our attention. Your feedback will be shared with our team so we can continue working toward a better experience for all guests. We hope you will consider giving us another opportunity to provide the welcoming stay we strive to offer.Sincerely,Hotel Management
1.0分
家庭亲子
Room was dirty and stunk. Slept in clothes on top of covers! People running up and down walkway all night making all kinds of noise.
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酒店回复: Dear Guest, We’re sorry your stay fell short of the comfort and peaceful environment you anticipated. Your satisfaction is important to us, and we will share your comments with the appropriate teams so we can reinforce our services for a better guest experience going forward. We appreciate your patience and hope to have another chance to accommodate you again.Sincerely,Hotel Management
4.0分
其他
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The staff was very helpful and friendly. The room provided the comfort I needed for the trip I took. If I need to return to Lexington in the future for an extended period of time I will probably stay here.
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酒店回复: Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to hear that our team’s warm and attentive service, along with the comfort of your room, contributed positively to your visit. Your kind feedback is truly appreciated, and we’ll be sure to share your comments with our staff. It’s also gratifying to know you would consider staying with us again, and we look forward to welcoming you back for another comfortable and enjoyable stay in the future.Sincerely,Hotel Management
3.0分
情侣出游
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Bathtub had something blue smeared on wall.
Furniture was outdated and very worn. Bed was not really comfortable, kinda hard.
Kitchen had no silverware or anything to use in kitchenette.
No hairdryer in room.
The staff was exceptionally nice and helpful.
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酒店回复: Dear Guest, Thank you for taking the time to share your review with us. We’re pleased to know our team made a positive impression with their warm and helpful service, though we’re sorry that the overall condition of the room and amenities did not meet expectations. Your comments about the furnishings and in-room setup have been shared with the appropriate team to review how we can enhance comfort and convenience for our guests. We truly appreciate your feedback and hope to have the opportunity to provide you with a more seamless and enjoyable visit next time.Sincerely,Hotel Management
2.0分
其他
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The staff was amazing. Very nice and kind, but I am never staying there again. We killed 2 cockroach and found one dead in thd freezer. The tub was coming apart and the drain didnt drain very well while showering. We bought all new bedding because the being they had was dirty, stained and grossI bought bleach wipes an
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酒店回复: Dear Jamie, Thank you for being our guest and taking the time tos share your review. We sincerely apologize for the disappointing condition of your room and the cleanliness concerns you encountered, which understandably affected your comfort. Your feedback has been shared with our housekeeping team to ensure these issues are addressed with greater care and attention moving forward. On a positive note, we’re glad to know our staff made a kind and welcoming impression despite the challenges faced. We hope you will allow us another opportunity to provide a much-improved stay that reflects the high standards we strive to maintain.Sincerely,Hotel Management
3.0分
其他
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The place is fine for a quick stay and you have low standards. The sheets and bedding was clean. However the rest of the room felt sticky and not properly cleaned. The smoke detector was sitting in the closet not hooked up as well. The staff was nice and friendly.
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酒店回复: Dear Samantha, Thank you for sharing your feedback and allowing us to host you. We are pleased you found the team welcoming and the bedding satisfactory. We regret that aspects of your accommodation did not reflect the standards we aim to provide, including upkeep and safety. Your observations will be reviewed with our staff to ensure attention is given to the condition and cleanliness of all areas. We appreciate your input and hope to provide a more seamless experience during your next visit.Sincerely,Hotel Management
挺好，续住了一晚
不值这个价钱。
酒店建筑、房间和洗手间都低于我的预期。
早餐是打包带走的，而且选择很少。
床单不干净，有污渍。
抽屉也坏了。
房间很脏，床单上有污渍和血迹。浴室里到处都是别人的头发，淋浴间里也有。地板没吸过尘，房间里还有股怪味。他们还提前给我办理了入住，这让我很不高兴。
The room was nice and the staff was friendly. The price was good and the parking convenient. The free breakfast was mostly limited to coffee and oatmeal to pick up and go in the lobby. Location was right off highway.
This place is home to some very questionable characters and had an unsafe vibe. There was a roach running up the wall of the check-in area and the clerk was not at all alarmed or apologetic. He struggled to work with the check-in process and the payment system and was asleep at the wheel.
Room was dirty and stunk. Slept in clothes on top of covers! People running up and down walkway all night making all kinds of noise.
The staff was very helpful and friendly. The room provided the comfort I needed for the trip I took. If I need to return to Lexington in the future for an extended period of time I will probably stay here.
Bathtub had something blue smeared on wall.
Furniture was outdated and very worn. Bed was not really comfortable, kinda hard.
Kitchen had no silverware or anything to use in kitchenette.
No hairdryer in room.
The staff was exceptionally nice and helpful.
The staff was amazing. Very nice and kind, but I am never staying there again. We killed 2 cockroach and found one dead in thd freezer. The tub was coming apart and the drain didnt drain very well while showering. We bought all new bedding because the being they had was dirty, stained and grossI bought bleach wipes an
The place is fine for a quick stay and you have low standards. The sheets and bedding was clean. However the rest of the room felt sticky and not properly cleaned. The smoke detector was sitting in the closet not hooked up as well. The staff was nice and friendly.