酒店回复: Dear Guest,We sincerely apologize for the experience you described. It's disappointing that the room's condition fell far below expectations. Every guest deserves to walk into a well-prepared space that feels clean and cared for, and we regret that standard wasn’t met here. We’re taking your comments seriously and working with our team to ensure better attention to detail moving forward. Your feedback reminds us of our responsibility to create a more thoughtful and comfortable environment, and we will work diligently with our team to make this happen. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
酒店回复: Renee we are sorry for your stay not being up to our standards. We will coach our team to assure this does not happen in the future. Hoping you will give us another try in the future.
5.0分
商务出差
原文
翻译提供方：Google
气氛非常好 非常推荐
2.0分
其他
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There were no plates, silverware or anything else in the kitchen. The front desk could not even give us a paper plate, napkin or plasticware. If the beds weren't comfortable, I would have given it a 1 star because the room was in disrepair. I was hoping that it would work out for us, since I am in that area several times a year, but we won't be back.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We’re sorry the kitchen wasn’t well-equipped like you expected during your stay; essentials are available upon request, and we regret this information wasn’t made clear at the time. We also apologize for the condition of your room and understand how disappointing it was to encounter maintenance concerns. We’re equally sorry that the front desk was unable to offer a suitable alternative when you needed basic items. These issues fall short of the standards we aim to uphold, and your feedback has been shared with the appropriate teams to ensure they receive immediate attention. We appreciate you taking the time to let us know, and we hope you will allow us an opportunity to offer a significantly improved stay in the future.Sincerely,Hotel Management
5.0分
其他
The lady at the front desk was so nice and helpful with checking in and the following morning.
The facility is older but is clean.
1.0分
其他
Room had a strange smell, ran out of coffee before breakfast was over. Room was dirty they didn’t have any other rooms.
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酒店回复: Dear Guest, We sincerely apologize for the unpleasant experience you described. It’s disappointing to hear that your room did not meet expectations and that you encountered issues with cleanliness and the breakfast service. We understand how frustrating it must have been, especially with limited room availability at the time. Please be assured that your comments have been shared with the relevant teams as we continue to work on enhancing our standards. We value your feedback and truly hope you’ll consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Management
3.0分
其他
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This was an older hotel, but it had been pretty well maintained and was clean. The staff was very friendly. For what we paid, it was a decent place to spend the night.
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酒店回复: Dear Guest, As a valued guest, we appreciate your feedback and are delighted to learn that you found our accommodations clean and well-kept, and also appreciated the friendly hospitality that you received from our team. We take great pride in delivering a restful and pleasant stay for all our guests. In addition, we want to thank you for your comments regarding the overall condition of a property. We will be sure to share them appropriately. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area. Sincerely,Hotel Management
3.0分
其他
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Not sure if lobby area is being redone, but was really shabby and should be updated. Room was fair, but again, needs improvements. Shower was dirty and entire place had a nasty smell.
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酒店回复: Dear Guest, We are very sorry to hear that your stay did not meet expectations, and we sincerely apologize for the discomfort and frustration caused. It is disappointing to learn that the condition of both the public areas and your room fell short of what you anticipated. Please know that guest comfort is our top priority, and your feedback helps guide us in improving both room maintenance and overall property presentation. We appreciate you taking the time to share your observations and hope you will consider giving us another opportunity to provide a visit that better reflects the quality and care we strive to deliver.Sincerely,Hotel Management
2.0分
其他
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Staff was very friendly, but unfortunately the conditions of the room was very poor: smell of smoke in the lobby, dirty floors, the sheets on the bed still had hair from the previous person staying there.
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酒店回复: Dear Marianna,Thank you for sharing your feedback with us. We’re pleased to hear that our staff made a positive impression. However, we sincerely apologize for the issues you experienced with your room and the lobby. We understand how unpleasant it must have been to encounter cleanliness concerns, and we are addressing these matters with our housekeeping and maintenance teams to ensure future guests have a better experience. Your comments are invaluable, and we hope to have the opportunity to welcome you back for a stay that better reflects the quality and care we strive to provide.Sincerely,Hotel Management
1.0分
其他
The staff were very accommodating and kind. The facility is outdated, decrepit depressing dark odiferous stay away, unless you have no alternative.
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酒店回复: Dear Anthony,Thank you for sharing your feedback with us. We’re glad to hear that our staff made a positive impression and were able to assist you during your stay. However, we sincerely apologize that the condition of the facility did not meet your expectations, and we understand how this impacted your overall experience. Your comments have been shared with our team as we continue to review and improve our property. We truly appreciate your honesty and hope you might consider giving us another chance in the future to provide a more comfortable stay.Sincerely,Hotel Management
虽然我非常不想留下这么糟糕的评论，但我不得不写。我刚走到通往大厅的楼梯底部，就闻到一股体臭和****的味道！！然后当我走进房间时，我打开冰箱，发现它还没有被清理过。里面有好几样东西，包括牛奶、咖啡奶精、番茄酱、鸡蛋和黄油。然后我去了浴室，看到淋浴间里有一把脏剃须刀，淋浴间底部有很多头发。很明显，这个房间还没有打扫过！！唯一看起来干净的是床单。甚至地板上都有脏东西。我对这家酒店非常失望，再也不会住在这里了。
浴缸里到处都是肥皂泡沫。楼上的人一直吵到凌晨3点。我一夜没睡，厨房里没有做饭的东西，连个玻璃杯都没有，微波炉也很脏。
气氛非常好 非常推荐
There were no plates, silverware or anything else in the kitchen. The front desk could not even give us a paper plate, napkin or plasticware. If the beds weren't comfortable, I would have given it a 1 star because the room was in disrepair. I was hoping that it would work out for us, since I am in that area several times a year, but we won't be back.
The lady at the front desk was so nice and helpful with checking in and the following morning.
The facility is older but is clean.
Room had a strange smell, ran out of coffee before breakfast was over. Room was dirty they didn’t have any other rooms.
This was an older hotel, but it had been pretty well maintained and was clean. The staff was very friendly. For what we paid, it was a decent place to spend the night.
Not sure if lobby area is being redone, but was really shabby and should be updated. Room was fair, but again, needs improvements. Shower was dirty and entire place had a nasty smell.
Staff was very friendly, but unfortunately the conditions of the room was very poor: smell of smoke in the lobby, dirty floors, the sheets on the bed still had hair from the previous person staying there.
The staff were very accommodating and kind. The facility is outdated, decrepit depressing dark odiferous stay away, unless you have no alternative.