酒店回复: Dear SAUL,We appreciate you bringing this to our attention. I understand your frustration with the additional charge of $45 USD for the extra person added to your reservation. We strive to be transparent with our pricing, and I apologize if this was not clearly communicated during the booking process. I will review your reservation details with our team to understand what happened, and we will work to ensure a better experience for our guests in the future regarding additional person fees.
4.0分
家庭亲子
原文
翻译提供方：Google
干净，设施不错。
在平台上，他们不会告诉你，除了住宿费之外，你还必须留下 50 美元作为押金，住宿费会退还给你。
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酒店回复: Querida Amanda,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios con respecto a su reciente estadía en el HOMETOWNE STUDIOS SAN ANTONIO E-FROST BANK CENTER. Me alegra saber que nuestro hotel le pareció limpio y nuestras instalaciones agradables. Sin embargo, usted mencionó que no conocía la política de depósito. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kerry-Lee Gestión del techo rojoEspecialista en RediResponse
3.0分
家庭亲子
原文
翻译提供方：Google
有虫子，房间很脏
5.0分
商务出差
Great staff, clean rooms and the entire hotel property. Put to use the BBQ pit area, steaks came out great!!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios San Antonio E-Frost Bank Center. We're delighted to hear about your positive experience at our hotel! It's wonderful to know that you found our staff to be great and the rooms and property clean. We're especially pleased you enjoyed using the BBQ pit area and that your steaks turned out perfectly. We aim to provide a comfortable and enjoyable environment for all our guests.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
The staff was friendly, the room was updated and in good condition, the price was reasonable. Most of all, I would stay here again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at HomeTowne Studios San Antonio E-Frost Bank Center. We are so pleased to hear about your positive experience at our hotel. Your comments regarding our friendly staff, updated rooms, and reasonable pricing are greatly appreciated. It's wonderful to know that you would choose to stay with us again. Knowing you plan to return is the highest compliment we can receive. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
needed a room unexpectedly. hometown suites was clean and affordable. staff was very friendly.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios San Antonio E-Frost Bank Center. We're very happy to hear that you found our accommodations clean and affordable. It is also wonderful that you experienced friendly service from our staff. We appreciate your taking the time to share your experience.Our goal is to continue providing excellent experiences, and we'd appreciate the chance to show you our better service when you choose Red Roof for your upcoming travel needs.Sincerely,JohnRed Roof Management RediResponse Specialist
5.0分
其他
very clean!! great fridge, counter space and very,very clean! would stay again!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios San Antonio E-Frost Bank Center. We sincerely appreciate your comments and are happy to hear you found our hotel exceptionally clean and appreciated the fridge and counter space in your room. We're delighted you enjoyed your stay so much that you would choose to stay with us again. Here at Red Roof, we always aims to provide the best possible service, and it is wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Rooms were clean shower was hot the full size fridge and microwave mad my stay extremely pleasant
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酒店回复: Dear Recent Visitor,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios San Antonio E-Frost Bank Center. We're delighted the clean rooms, hot showers, and full-size fridge and microwave contributed positively to your experience. Your comfort is our priority, and we appreciate you highlighting these amenities.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
商务出差
Great
Every time we stay here it is clean. They are friendly and well priced
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酒店回复: Dear Hotel Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios San Antonio E-Frost Bank Center. We're delighted to hear that you consistently find our hotel clean, that you enjoy our friendly service, and that you find our pricing agreeable. Guest satisfaction is our top priority, and reviews like yours let us know we're succeeding.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to hosting you again in the future.Sincerely,AnnRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Clean room and staff was very friendly and helpful
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios San Antonio E-Frost Bank Center. It's wonderful to hear you found your room clean and our staff friendly and helpful! We strive to provide a welcoming and comfortable environment for all our guests, and your positive comment is greatly appreciated.Here at Red Roof, we're committed to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
我预订了 1 晚，两人入住，费用约为 70 美元，最后一刻房间里又增加了一个人，我被收取了 45 美元
干净，设施不错。
在平台上，他们不会告诉你，除了住宿费之外，你还必须留下 50 美元作为押金，住宿费会退还给你。
有虫子，房间很脏
Great staff, clean rooms and the entire hotel property. Put to use the BBQ pit area, steaks came out great!!!
The staff was friendly, the room was updated and in good condition, the price was reasonable. Most of all, I would stay here again.
needed a room unexpectedly. hometown suites was clean and affordable. staff was very friendly.
very clean!! great fridge, counter space and very,very clean! would stay again!
Rooms were clean shower was hot the full size fridge and microwave mad my stay extremely pleasant
Great
Every time we stay here it is clean. They are friendly and well priced
Clean room and staff was very friendly and helpful