My husband and I arrived early in hopes to check in early and the male at the counter not sure his name but it was Saturday morning at 11 am and he was so very rude! Instead of trying to accommodate us he told us there’s NO WAY you can check in early NOT ONE person has checked out yet ( hard to believe that not one person has checked out at CHECK OUT TIME) then he told us we would have to wait until WAY AFTER 3 to check in!! You would think he would have accommodated us and you would think he would’ve told us as soon as someone checks out we will get a room clean to accommodate you… especially because the room was 150$!!! So we CANCELED AND WENT SOMEWHERE ELSE AND GOT TO XHECK IN AT 11 AM!! I will NEVER try to stay here ever again because of this guy!!
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酒店回复: Dear 624nicholek, Please accept our apologies for your disappointment during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely, Hotel Management
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Nothing says welcome to San Antonio like getting your vehicle broke in, the first night you arrive. Needless to say, now I don't want to go outside and we paid for a week in advance. You'd think parking near the entrance, with 24 hour staff would be enough! I won't be extending my stay any longer, that is for sure.
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酒店回复: Dear 988treasurep, It isn't enjoyable to read your comments concerning your visit to our hotel. The safety and security of our guests and employees are of utmost priority, and we work closely with local police to ensure we have a safe and secure environment in and around the hotel. We do not take these concerns lightly and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
这里就像家一样舒适。
一切都很完美，非常棒。
能住在这里真是太好了。
如果下次再来，我一定会选择这里。
在这里住了三周了，直到我找到公寓为止。前台员工非常棒，客房服务也很好。酒店非常干净，是我目前在德州住过最干净的地方。做得太好了！
My husband and I arrived early in hopes to check in early and the male at the counter not sure his name but it was Saturday morning at 11 am and he was so very rude! Instead of trying to accommodate us he told us there’s NO WAY you can check in early NOT ONE person has checked out yet ( hard to believe that not one person has checked out at CHECK OUT TIME) then he told us we would have to wait until WAY AFTER 3 to check in!! You would think he would have accommodated us and you would think he would’ve told us as soon as someone checks out we will get a room clean to accommodate you… especially because the room was 150$!!! So we CANCELED AND WENT SOMEWHERE ELSE AND GOT TO XHECK IN AT 11 AM!! I will NEVER try to stay here ever again because of this guy!!
Nothing says welcome to San Antonio like getting your vehicle broke in, the first night you arrive. Needless to say, now I don't want to go outside and we paid for a week in advance. You'd think parking near the entrance, with 24 hour staff would be enough! I won't be extending my stay any longer, that is for sure.