酒店回复: Dear Guest,Thank you for the fantastic review of Extended Stay America. We're pleased you found the property to be of good value and appreciate the peaceful atmosphere and cleanliness. Creating a calm, comfortable environment for our guests is something we care deeply about, and it's great to know that came through during your stay. We truly appreciate the opportunity to host you and hope to welcome you back soon.Sincerely,Hotel Management
5.0分
其他
展开
A diamond in Amarillo
Check in was amazing!! Fast, convenient and professional. The room was clean and well appointed with two small rooms instead of one. The shower was clean and the towels were better than average quality. The bed feels comfortable and the room seems quiet for being so close to the highway.
3.0分
其他
展开
Did what it needed too
Charge a 100 dollar deposit upon check in, refundable if no damages. Pool is very small compared to most hotels. Gym has 2 machines an elliptical and a treadmill. No coffee or tea in common areas. Did not even attempt to try the free grab and go breakfast to avoid disappointment. The room served its purpose but can use some remodeling and upgrades.
展开
酒店回复: Dear Guest, We appreciate you taking the time to share your experience. We regret that certain features of your stay, including the on-site amenities and room condition, did not fully meet your expectations. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Regarding the deposit, please know that it's a standard practice to secure incidentals. It’s encouraging to hear that the room served its purpose and provided comfort during your visit. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
展开
Do not recommend
The smell was terrible thru the whole hotel carpet smelled had to wear socks or slippers thru out so we didn’t have have dirty feet . Air condition first day didn’t cool . Fridge didn’t cool , smelled we had to buy Arm and hammer for fridge. Microwave smelled like something was spoiled. Had to buy plugin so the room would smell decent . Overall glad we were out . Not worth the price at all !
展开
酒店回复: Dear Norma,Thank you for taking the time to share your experience. It’s disappointing to hear that your visit did not meet expectations. A clean, comfortable, and properly maintained environment is essential, and the conditions you described fall short of the standards we aim to provide. Your concerns have been shared with the appropriate teams for immediate attention. We genuinely regret the inconvenience caused and hope to have the chance to offer a significantly improved stay in the future.Sincerely,Hotel Management
3.0分
家庭亲子
展开
We have spent a lot of time over the years in San Antonio, but never in this area. We chose it as we would be able to cook. The floors were so dirty and actually had me wearing shoes and washing the floor. Sofa bed is really uncomfortable, the bed was a little better. I felt at tlmes a little worry for the rental car.
展开
酒店回复: Dear Erin, Thank you for sharing your experience with us. We are sorry to learn that certain aspects of your stay did not meet expectations, and regret any discomfort caused. Cleanliness and comfort are fundamental to the guest experience, and it is disappointing to know we fell short in these areas. Your comments regarding the flooring, bedding, and your overall sense of security are noted and will be addressed with the team. We appreciate your feedback, as it helps us identify where improvements are most needed, and we hope to have the opportunity to provide you with a better visit in the future.Sincerely,Hotel Management
5.0分
其他
展开
5 🌟🌟🌟🌟🌟
Very clean. Ive been to a few places in the past year and ive had issues. I explained that to the manager and i explained what i was looking for and needed. He did excellent and my family was comfortable for 5 days woth no issues AT ALL! THE STAF IS AMAZING! 5 STARS 🌟 🌟 🌟 🌟 🌟
展开
酒店回复: Dear Michael,We are thrilled to hear your stay was a five-star experience from start to finish! It’s especially meaningful to know the team listened and delivered exactly what you needed for a smooth and comfortable visit. We are so glad your family felt at ease during your time here. Thank you for sharing such kind words. We look forward to welcoming you back to Extended Stay America on your next trip.Sincerely,Hotel Management
3.0分
其他
展开
Pay attention next time
It was great except when we checked out the worker gave us our accidental deposit back in cash and then called us an 1 hour later asking if we checked out and told us we needed to come back to the hotel because she gave us someone else’s deposit back and that ours would go on her card I told her we were already an hour away heading home and she still insisted we come back I told her again we were an hour out from there she said we will just not put it on ur card then I said ok great and we hung up she then called back 30 mins later telling me that she was taking the deposit of the card so it would not be added back to us since we got it in cash I said again that’s fine thank you and she said I’m getting yelled out by my manager for this.. sorry girl not my mess up other then that it was an ok stay for the night
展开
酒店回复: Dear Guest, We sincerely apologize for the confusion during checkout. While we're glad the rest of your stay went smoothly, the handling of your deposit should have been more organized and professional. We understand how frustrating it must have been to receive multiple calls while you were already on the road. Your feedback helps us reinforce training and procedures to prevent mix-ups like this from happening in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
这里就像家一样舒适。
一切都很完美，非常棒。
能住在这里真是太好了。
如果下次再来，我一定会选择这里。
在这里住了三周了，直到我找到公寓为止。前台员工非常棒，客房服务也很好。酒店非常干净，是我目前在德州住过最干净的地方。做得太好了！
我很喜欢这里，但是它没有早餐，其他一切都很完美
性价比高，安静，设施干净
A diamond in Amarillo
Check in was amazing!! Fast, convenient and professional. The room was clean and well appointed with two small rooms instead of one. The shower was clean and the towels were better than average quality. The bed feels comfortable and the room seems quiet for being so close to the highway.
Did what it needed too
Charge a 100 dollar deposit upon check in, refundable if no damages. Pool is very small compared to most hotels. Gym has 2 machines an elliptical and a treadmill. No coffee or tea in common areas. Did not even attempt to try the free grab and go breakfast to avoid disappointment. The room served its purpose but can use some remodeling and upgrades.
Do not recommend
The smell was terrible thru the whole hotel carpet smelled had to wear socks or slippers thru out so we didn’t have have dirty feet . Air condition first day didn’t cool . Fridge didn’t cool , smelled we had to buy Arm and hammer for fridge. Microwave smelled like something was spoiled. Had to buy plugin so the room would smell decent . Overall glad we were out . Not worth the price at all !
We have spent a lot of time over the years in San Antonio, but never in this area. We chose it as we would be able to cook. The floors were so dirty and actually had me wearing shoes and washing the floor. Sofa bed is really uncomfortable, the bed was a little better. I felt at tlmes a little worry for the rental car.
5 🌟🌟🌟🌟🌟
Very clean. Ive been to a few places in the past year and ive had issues. I explained that to the manager and i explained what i was looking for and needed. He did excellent and my family was comfortable for 5 days woth no issues AT ALL! THE STAF IS AMAZING! 5 STARS 🌟 🌟 🌟 🌟 🌟
Pay attention next time
It was great except when we checked out the worker gave us our accidental deposit back in cash and then called us an 1 hour later asking if we checked out and told us we needed to come back to the hotel because she gave us someone else’s deposit back and that ours would go on her card I told her we were already an hour away heading home and she still insisted we come back I told her again we were an hour out from there she said we will just not put it on ur card then I said ok great and we hung up she then called back 30 mins later telling me that she was taking the deposit of the card so it would not be added back to us since we got it in cash I said again that’s fine thank you and she said I’m getting yelled out by my manager for this.. sorry girl not my mess up other then that it was an ok stay for the night