酒店回复: Dear Guest, Thank you for your feedback about our breakfast offerings; we are sorry for your disappointment regarding this amenity. Your comments will be shared appropriately, as we always want to know what would enhance our guests' experience. We hope the remainder of your stay was satisfactory overall. Reviews such as yours are valuable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
我很喜欢这里，但是它没有早餐，其他一切都很完美
5.0分
家庭亲子
原文
翻译提供方：Google
性价比高，安静，设施干净
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酒店回复: Dear Guest,Thank you for the fantastic review of Extended Stay America. We're pleased you found the property to be of good value and appreciate the peaceful atmosphere and cleanliness. Creating a calm, comfortable environment for our guests is something we care deeply about, and it's great to know that came through during your stay. We truly appreciate the opportunity to host you and hope to welcome you back soon.Sincerely,Hotel Management
1.0分
商务出差
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When you walk in it looks modern Front desk staff was polite. But I wish I had known of a deposit fee of $100 for incidentals. Walking to the room I felt like it was the Bates motel the hallway looked like a scene in a scary movie. The room smelled like dirty laundry, furniture looked like it came from a thrift store. the trim on the counter in the kitchen was peeling off by three feet so you couldn’t even walk by it without it touching you. There were scratches at the bottom of the wall corners and the carpet was heavily stained in multiple areas. The bathroom door and trim had been scratched and peeling like someone was scratching to their way out. Scary!!! The door wouldn’t close all the way until me and my daughter put all our weight on it. The phone in the room didn’t work so I had to call the hotel directly from my cell phone and their answering service wasn’t helpful or able to just transfer me to the front desk. There was a rattling noise all night coming from the sink drain or pipes. The bed was so hard that it creaked everywhere. The sofa bed my daughter slept on had a mattress that looked like a blanket not even 2 inches. I will not stay there ever again.
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酒店回复: Dear Guest, Thank you for sharing your detailed experience. We sincerely apologize for the numerous issues you encountered, from the room condition to the uncomfortable amenities and unresponsive service. This clearly falls short of the standards we aim to uphold. Your feedback highlights critical areas requiring attention. We will prioritize improvements based on your comments to provide a more comfortable environment for all guests. We truly appreciate your input, as it helps us identify and address such concerns promptly.Sincerely,Hotel Management
3.0分
其他
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Its under renovation so there was a lot of dust around the property. The smell of chemicals used in construction - paint etc - was very strong. Lighting in the room was very dull. Location is great and parking was easy.
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酒店回复: Dear Guest,Thank you for taking the time to share your comments. We sincerely apologize for the inconvenience caused by the ongoing renovation work. We understand how this could affect your comfort, and we appreciate your patience during our improvement phase. Your comments regarding the lighting and overall environment have been noted, and we will share them with our team to enhance guest experiences. We are glad you found the location convenient and parking accessible. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
1.0分
其他
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This property was under renovations which I was mindful of, especially as they had signage at the front desk when checking in. However, there was a layer of dust (presumably from the recarpeting of the halls and no seal under the door to prevent it from blowing in) that layered the entire floor and the top of the dresser. I was there less than 24 hours so I just kind of ****** it up and dealt w/it while I was in town for an event and ... you get what you pay for but I always expect the room to at least be free of dust and dirt when checking in. Also it mentions breakfast is include but it's just a grab and go breakfast which is fine, but also should be clearly indicated.
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酒店回复: Dear Allycia, We’re sorry to hear that your stay was affected by the ongoing renovations, and we understand how frustrating this must have been. While signage noted the work in progress, we regret that it impacted the cleanliness of your room upon arrival. We also appreciate your feedback regarding the breakfast offering and will ensure it is more clearly described for future guests. Your comments have been shared with our team as we continue improving the property, and we hope you’ll consider staying with us again for a more comfortable experience. Sincerely,Hotel Management
3.0分
情侣出游
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The room was very outdated and there were huge stains on the carpet. Some lamps did not have lightbulbs so there was limited light. Breakfast was just muffins and coffee.
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酒店回复: Dear Guest, Thank you for taking the time to share your review with us. We sincerely apologize that your recent visit did not meet expectations. We understand how important comfort, cleanliness, and adequate lighting are to our guests, and it’s disappointing to learn that your stay fell short in these areas. Your comments regarding the room condition and breakfast selection have been shared with the team for review and improvement. We truly value your feedback and hope you’ll allow us another opportunity to provide a more pleasant and satisfying experience in the future.Sincerely,Hotel Management
1.0分
其他
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We had no idea the hotel was under construction all the third floor where we stayed had no carpet no floor. It was all concrete with dust. Walls were all white and freshly painted. rooms were dirty with dust and a huge opening under the door. room was hot. Restrooms had cockroaches all over the sink and the Shower and tub kitchen had cockroaches in the counter. And sink area. There was splashed dead cockroaches in between the blankets. The beds were not sturdy enough and part of the bed fell off to the floor. I told the person at the front desk that we had to leave early way ahead of check in time due to waking up with a cockroach on my arm, response was we will let management know. I even showed them videos of the cockroaches and of how the floor was dirty with dust and the pictures of the cockroaches that were dead and splashed in between the blankets.
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酒店回复: Dear Guest, We sincerely regret that your visit was so disappointing and understand how upsetting these conditions must have been. While it’s encouraging to hear that our team acknowledged your concerns, the situation you described does not reflect the standards we aim to uphold. Your feedback has been shared with our leaders for immediate review so we can address maintenance and cleanliness concerns and improve overall guest comfort. We truly apologize for the inconvenience and hope you will consider giving us another opportunity to provide a stay that better reflects the quality and care we strive to deliver.Sincerely,Hotel Management
这里就像家一样舒适。
一切都很完美，非常棒。
能住在这里真是太好了。
如果下次再来，我一定会选择这里。
在这里住了三周了，直到我找到公寓为止。前台员工非常棒，客房服务也很好。酒店非常干净，是我目前在德州住过最干净的地方。做得太好了！
酒店承诺包含早餐，这也是我们选择它的原因，但后来酒店在没有事先通知的情况下，因为装修而停止供应早餐，而且房价保持不变。
我很喜欢这里，但是它没有早餐，其他一切都很完美
性价比高，安静，设施干净
When you walk in it looks modern Front desk staff was polite. But I wish I had known of a deposit fee of $100 for incidentals. Walking to the room I felt like it was the Bates motel the hallway looked like a scene in a scary movie. The room smelled like dirty laundry, furniture looked like it came from a thrift store. the trim on the counter in the kitchen was peeling off by three feet so you couldn’t even walk by it without it touching you. There were scratches at the bottom of the wall corners and the carpet was heavily stained in multiple areas. The bathroom door and trim had been scratched and peeling like someone was scratching to their way out. Scary!!! The door wouldn’t close all the way until me and my daughter put all our weight on it. The phone in the room didn’t work so I had to call the hotel directly from my cell phone and their answering service wasn’t helpful or able to just transfer me to the front desk. There was a rattling noise all night coming from the sink drain or pipes. The bed was so hard that it creaked everywhere. The sofa bed my daughter slept on had a mattress that looked like a blanket not even 2 inches. I will not stay there ever again.
Its under renovation so there was a lot of dust around the property. The smell of chemicals used in construction - paint etc - was very strong. Lighting in the room was very dull. Location is great and parking was easy.
This property was under renovations which I was mindful of, especially as they had signage at the front desk when checking in. However, there was a layer of dust (presumably from the recarpeting of the halls and no seal under the door to prevent it from blowing in) that layered the entire floor and the top of the dresser. I was there less than 24 hours so I just kind of ****** it up and dealt w/it while I was in town for an event and ... you get what you pay for but I always expect the room to at least be free of dust and dirt when checking in. Also it mentions breakfast is include but it's just a grab and go breakfast which is fine, but also should be clearly indicated.
The room was very outdated and there were huge stains on the carpet. Some lamps did not have lightbulbs so there was limited light. Breakfast was just muffins and coffee.
We had no idea the hotel was under construction all the third floor where we stayed had no carpet no floor. It was all concrete with dust. Walls were all white and freshly painted. rooms were dirty with dust and a huge opening under the door. room was hot. Restrooms had cockroaches all over the sink and the Shower and tub kitchen had cockroaches in the counter. And sink area. There was splashed dead cockroaches in between the blankets. The beds were not sturdy enough and part of the bed fell off to the floor. I told the person at the front desk that we had to leave early way ahead of check in time due to waking up with a cockroach on my arm, response was we will let management know. I even showed them videos of the cockroaches and of how the floor was dirty with dust and the pictures of the cockroaches that were dead and splashed in between the blankets.