多年来，山獭峰旅馆一直是我们的宁静度假首选。房间很舒适，设施齐全。我们最早在80年代和90年代就开始光顾这里，当时旅馆还提供冬季特惠，住宿费包含早餐和晚餐。那时，旅馆餐厅的食物都是现场烹制，因其卓越的品质在当地小有名气。然而，近几年餐厅易主后，食物的品质大不如前。现在的菜肴尝起来就像是预先包装好，然后在餐厅里简单加热的，而且就其提供的品质而言，菜单价格也太高了。尽管食物差强人意，但服务员却非常出色，而且餐厅能欣赏到湖泊和夏普山的美景。总的来说，如果你想在一个优美的环境中寻求一份宁静，我仍然推荐入住这家旅馆。但你可能需要驱车15分钟前往附近的贝德福德镇用餐。

We arrived for check-in ontime. After waiting for at least 30 minutes we were given keys to a room that was not cleaned after the prior guests left. I went back to wait in line, about 20 minutes, to ask for a clean room. While waiting for assistance I noticed the other guests waiting for clean rooms, and they had been waiting 4 hours for their room to be cleaned. I was given new keys to a "clean" room. The door to that room was locked with a deadbolt so I could not get in. At this point the front desk clerk offered several folks refunds so I decided to get my reservation refunded. I did not get the full refund and asked the front desk clerk why. She indicated to me that her supervisor had access to the full charges and she did not have that access herself. Her supervisor left her alone to manage the front desk. She promised me she would tell her manager my phone number and email to contact me to discuss a full refund. I have waited 5 days, no contact. Very upset and frustrated with this hotel. I recommend going to the Blue Ridge Mountains but stay in a town nearby not this hotel.