酒店回复: Dear David, We are truly sorry to hear about the condition of the shower tray in your room and the inconvenience this caused. Please know that this is not the standard of quality or care we strive to provide. Your comments have been shared with our maintenance team, and immediate steps are being taken to address the issue to ensure the safety and comfort of all our guests. We also regret that our reception team did not provide you with a satisfactory solution at the time and will be reinforcing training to improve responsiveness. We value your feedback as it helps us improve. We hope to welcome you back.Sincerely, Hotel Management

酒店回复: Dear Guest, Thank you for sharing your thoughts about your recent stay during your short business trip. We're sorry about the issues you mentioned and will look into improving our linen service and housekeeping protocols to ensure our rooms meet higher standards. On the other hand, we're glad you appreciated the heater and the breakfast offerings we provided and that you had an overall satisfactory time. We'll take your feedback to heart and strive to make necessary adjustments to provide a better experience for our guests in the future.Sincerely,Hotel Management

酒店回复: Dear Elizabeth, We sincerely regret that your stay did not meet expectations. It is disappointing to hear about the condition of your room and the service you received. The lack of kitchen essentials and a broken tub are concerning, as is the delay at the front desk. Providing a comfortable and well-maintained environment is important, and your feedback will be shared with the team to ensure improvements. We appreciate you bringing these concerns to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. On the positive side, it is nice knowing you were pleased with the comforts of the bed. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

酒店回复: Dear Masiel, Thank you for sharing such wonderful feedback about your recent stay with us at Extended Stay America. We are truly delighted to know that you had an enjoyable experience and that our efforts met your expectations. Your kind words inspire our team to continue delivering exceptional service and a comfortable environment for every guest. We truly value your loyalty and look forward to welcoming you back for another relaxing and memorable stay soon.Sincerely,Hotel Management

酒店回复: Dear Valdir, We sincerely apologize that the cleanliness and condition of your room did not meet your expectations during your second stay. Maintaining clean and well-kept accommodations is very important to us, and your comments have been shared with our housekeeping and maintenance teams to address these concerns immediately. We truly value your input as it helps us improve our services and facilities for all guests. We hope to have the opportunity to provide you with a cleaner and more comfortable experience on your next visit.Sincerely,Hotel Management

酒店回复: Dear Xiaogang, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. However, we are disappointed if we have not lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us; we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

酒店回复: Dear Jeff, We sincerely apologize for the condition of your room and the missing amenities, including the shower curtain and TV remote. This experience does not reflect the standards we aim to provide, and we regret that your stay did not meet expectations. Please be assured that your comments have been shared with our housekeeping and maintenance teams. We value your input as it helps us improve our services and overall guest experience. We hope to have the opportunity to welcome you back for a much-improved and comfortable stay.Sincerely,Hotel Management