They're not very respectable they talk to you like you're not spending your money with them they're very rude some of the staff I definitely would not recommend this to anyone
展开
酒店回复: Dear Michael, Thank you for taking the time to share your review with us. We’re very sorry to hear about the interactions you experienced with our staff. The level of service you described does not reflect the standards we strive to maintain, and we understand how frustrating this must have been for you. We take your feedback very seriously and are reviewing it with our team to help prevent similar concerns in the future. We sincerely apologize for your experience and hope you will give us another opportunity to provide the exceptional hospitality you deserve on every stay.Sincerely,Hotel Management
1.0分
情侣出游
展开
The hotel is simply terrible . The property is ran down. It smells awful, extremely outdated and the drawers are missing a drawer. We asked to have our room switched and the next room wasn't any better. Though the rooms were the cheapest in the area, we checked out to go somewhere else for a better experience.
展开
酒店回复: Dear Lakeisha, Thank you for taking the time to share your feedback with us. We sincerely apologize that the condition of the property and your room did not meet your expectations, and we regret the inconvenience this caused. It is also disappointing that the alternative room did not resolve the issue, prompting you to leave for another property. Your comments regarding cleanliness and upkeep have been shared with the appropriate teams as we plan for future updates. We hope you will consider giving us another opportunity the next time you are in Akron.Sincerely,Hotel Management
1.0分
其他
展开
Don't Do It!!!
I was told they didn't have a room for me at the hotel that I booked but could stay across the street at their sister property "Suburban Studios". It ******!!! The bathtub was filthy, there was some brown crap (literally) on the wall above the toilet. The room was as stark, hollow and sad as you could ever dare dream. It smells in the halls as soon as you walk in. I would rather atay in a prison cell.
展开
酒店回复: Dear Robert, We sincerely apologize that we were unable to accommodate you at the property you originally booked and that the alternate stay at our sister property did not meet your expectations. It is disappointing to hear about the cleanliness and overall condition you encountered, and we regret the negative impact this had on your experience. Your feedback is invaluable, and we will share it with our team as we work to prevent similar situations in the future. While we know this cannot change your experience, we do hope you will accept our apologies and allow us a future opportunity to make it up to you.Sincerely,Hotel Management
4.0分
其他
展开
Generally good value for pet-friendly stay
Spacious, pet-friendly suites. While breakfast options are limited and the rooms could use a refresh, the team members are helpful and the location is easy to find. Even with dogs in nearby rooms, the hotel was quiet.
展开
酒店回复: Dear Ashley, Thank you for choosing to stay with us and for taking the time to write your review. We’re pleased to know you enjoyed the comfort of your suite and the welcoming service of our team. It’s also great to know that our convenient location and pet-friendly environment contributed to your overall experience. Your comments on areas for improvement are appreciated, and we’ll keep them in mind as we work to enhance our guest experience. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
5.0分
家庭亲子
My family stays here whenever we come to town. Staff is friendly and helpful, The hot tub and pool areas are great and Breakfast was delicious. I love it there!
1.0分
商务出差
Room was not cleaned well. Seats had crumbs from previous guest and carpet had stains. Barely any breakfast offered. Only coffee
展开
酒店回复: Dear Guest, We sincerely apologize for the shortcomings you experienced during your stay. Every room should be thoroughly inspected and cleaned before being assigned to a guest, and we regret that this important step was not met in your case; your comments have already been shared with our housekeeping team for urgent corrective action. We also regret that our complimentary grab-and-go breakfast selections did not align with your expectations, and we understand how this may have impacted your overall impression. Please know that your feedback has been shared with the appropriate teams, as we are always grateful for insights that help us improve the guest experience. We would greatly appreciate another opportunity to regain your trust and provide you with the stay you truly deserve.Sincerely,Hotel Management
1.0分
其他
展开
Sheets smelled faintly like smoke (?), and woke up at 5am with my eyes puffy and itching. There was dust next to the bedside stands, in the corners,on the headboard, on top of the fridge, etc. Stains on the carpet, dirt on wall of closet and in kitchen area. 2 desk type chairs were dirty as well as next to the toilet, in the tub, I can provide pics if needed. This is not only unacceptable but it’s extremely unhealthy.
展开
酒店回复: Dear Colleen, We sincerely apologize for the condition of your room and the discomfort you experienced during your stay. The issues you described regarding cleanliness and the smell of smoke are unacceptable and do not reflect the standards we strive to maintain. We take your feedback very seriously and regret that your experience did not meet expectations. Please know that we are addressing these concerns with our housekeeping team to ensure this does not happen again. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another opportunity for a much-improved stay in the future.Sincerely,Hotel Management
1.0分
其他
展开
Dumpy hotel
Hotel is old and rundown. Definitely needs a makeover. Took me 15 minutes to get someone to the front desk to check me in. The light barely works in the bathroom. Can’t shut the door to be able to take a shower had to unplug the refrigerator because it kept running and making loud noises.
展开
酒店回复: Dear Tom, Thank you for taking the time to share your feedback. We are very sorry for the delays at check-in and for the maintenance issues that disrupted your stay. This is not the experience we want for our guests, and your comments will be addressed with our front desk and maintenance teams to ensure improvements are made in these areas. We truly regret that we let you down and hope you will consider giving us another chance to provide a more comfortable visit.Sincerely,Hotel Management
2.0分
其他
展开
Be Aware
Without a doubt, this was the most unclean hotel room I've ever seen. Stains on the carpet, the wall by the heater, and all over one of the business chairs.
I spent the first 10 minutes cleaning every surface with Clorox wipes. I have stayed in Extended Stays numerous times in the Cleveland area. All have been clean and comfortable.
Other than sleeping (bed was fine), I kept my shoes on the entire time. The next morning, I left as soon as I could. Breakfast was coffee and a handful of granola bars.
The front desk area was also unclean. It would not have taken much effort to simply spray down the check in area and wipe down the touch pad. The only reason I didn't walk out the door on sight that night was because it was too late.
展开
酒店回复: Dear Jennifer,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered, as we strive to maintain high standards for all our rooms and common areas. We understand how disappointing this is. Please rest assured that your concerns have been shared with our housekeeping team to ensure immediate improvements. We also acknowledge that our breakfast offerings did not meet expectations and will work on enhancing our selections. We hope you give us another chance to provide you with the clean and comfortable experience you deserve. Thank you for your understanding, and we look forward to welcoming you back soon.Sincerely,Hotel Management
设施需要更新，床底下也需要彻底吸尘。家具没有被搬出来清扫后面和下面的灰尘。
They're not very respectable they talk to you like you're not spending your money with them they're very rude some of the staff I definitely would not recommend this to anyone
The hotel is simply terrible . The property is ran down. It smells awful, extremely outdated and the drawers are missing a drawer. We asked to have our room switched and the next room wasn't any better. Though the rooms were the cheapest in the area, we checked out to go somewhere else for a better experience.
Don't Do It!!!
I was told they didn't have a room for me at the hotel that I booked but could stay across the street at their sister property "Suburban Studios". It ******!!! The bathtub was filthy, there was some brown crap (literally) on the wall above the toilet. The room was as stark, hollow and sad as you could ever dare dream. It smells in the halls as soon as you walk in. I would rather atay in a prison cell.
Generally good value for pet-friendly stay
Spacious, pet-friendly suites. While breakfast options are limited and the rooms could use a refresh, the team members are helpful and the location is easy to find. Even with dogs in nearby rooms, the hotel was quiet.
My family stays here whenever we come to town. Staff is friendly and helpful, The hot tub and pool areas are great and Breakfast was delicious. I love it there!
Room was not cleaned well. Seats had crumbs from previous guest and carpet had stains. Barely any breakfast offered. Only coffee
Sheets smelled faintly like smoke (?), and woke up at 5am with my eyes puffy and itching. There was dust next to the bedside stands, in the corners,on the headboard, on top of the fridge, etc. Stains on the carpet, dirt on wall of closet and in kitchen area. 2 desk type chairs were dirty as well as next to the toilet, in the tub, I can provide pics if needed. This is not only unacceptable but it’s extremely unhealthy.
Dumpy hotel
Hotel is old and rundown. Definitely needs a makeover. Took me 15 minutes to get someone to the front desk to check me in. The light barely works in the bathroom. Can’t shut the door to be able to take a shower had to unplug the refrigerator because it kept running and making loud noises.
Be Aware
Without a doubt, this was the most unclean hotel room I've ever seen. Stains on the carpet, the wall by the heater, and all over one of the business chairs.
I spent the first 10 minutes cleaning every surface with Clorox wipes. I have stayed in Extended Stays numerous times in the Cleveland area. All have been clean and comfortable.
Other than sleeping (bed was fine), I kept my shoes on the entire time. The next morning, I left as soon as I could. Breakfast was coffee and a handful of granola bars.
The front desk area was also unclean. It would not have taken much effort to simply spray down the check in area and wipe down the touch pad. The only reason I didn't walk out the door on sight that night was because it was too late.