When I checked in I was placed on the 3rd floor, so I asked which way is the elevator? He said, oh it's broke, needless to say I was VERY unhappy. I had to carry multiple bags and items up 3 flights of stairs and I am 60 yrs old. If it doesn't work, it needs to be put on their website. It was down for the entire week that I was there and I doubt that's it's been fixed. I am still pissed when think about it!!
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酒店回复: Dear Guest, Thank you for taking a moment to share your experience with us. We are truly sorry to hear how frustrating and exhausting your arrival felt, especially when you were placed on an upper floor without being informed in advance that the elevator was out of service. We understand how difficult it must have been to carry multiple bags up several flights of stairs, and we sincerely apologize for the inconvenience this caused throughout your week-long visit. Your feedback is appreciated, and we have reviewed it with the appropriate teams to ensure that situations like extended maintenance issues are communicated more clearly to future guests. We hope you will allow us another opportunity to provide you with a more seamless stay.Sincerely,Hotel Management
5.0分
商务出差
Yes, the room was spotless and clean and it felt rich like it was like moving in a little apartment and I loved it 😁
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酒店回复: Dear Guest, It is wonderful to hear that the spotless space stood out to you. That truly makes our day. We’re delighted that your stay at Extended Stay America offered the comfort and feel of a private little apartment. Creating a welcoming environment is always our goal, and it’s great to know it resonated with you. We appreciate you choosing us and hope your next visit brings the same sense of ease and enjoyment.Sincerely,Hotel Management
4.0分
其他
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The man at the front desk was beyond rude. I had until noon to post for another night. He called me at 1150 stating i needed to leave or he was calling the police. He was a grade a a$$hole.
3.0分
其他
It was okay for an overnight stay and a get away. Very friendly and helpful staff. Outdated a bit
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酒店回复: Dear Guest, Thank you for sharing your comments with us. We’re pleased to hear that your visit was made more welcoming by team members who ensured you felt well cared for during your time here. We also appreciate your perspective on the condition of the space, and we apologize if certain aspects did not offer the level of comfort you expected. Your insights are valuable and helpful as we continue to focus on meaningful improvements. We hope you will consider returning so we can provide a more seamless and enjoyable experience.Sincerely,Hotel Management
1.0分
其他
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The entire hotel felt dark and somewhat unsafe. There was a persistent smell of cigarette smoke throughout the property, and upon entering my room, I immediately noticed a strong odor of urine. Overall, it was a very unpleasant experience.
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酒店回复: Dear Guest, We sincerely apologize for the unpleasant experience you described. A safe, clean, and welcoming environment is a priority to us, and we regret that your stay was impacted by an atmosphere that did not meet expectations. We have shared your feedback with our housekeeping and leadership teams so that immediate corrective action can be taken. Thank you for bringing these concerns to our attention. We take them very seriously and will work to ensure future guests have a much more comfortable stay.Sincerely, Hotel Management
1.0分
情侣出游
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Whole hotel reeked of ****, and had a dirty feel to the air. Outlets were pulled out of the walls in the room. Walls looked like they had things thrown at them because the drywall was damaged in multiple places. The sink and vanity were dirty. Bed was hard as a rock, the room felt damp, and the breakfast was dismal at best. We booked the room for 10 days as a fall back in case our house wasn't finished by the date we had to be out of our current place. We only ended up needing the room for one night, and the staff and manager were extremely rude, refused to check us out, regardless of the change in our living situation. Not to mention the theft of $600 for them refusing to refund the 9 unused days. This is absolutely ridiculous, and unprofessional. Would NOT recommend them at all.
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酒店回复: Dear Guest, We are sorry to hear about the discomfort and frustration you experienced during your stay. The conditions you described are unacceptable and not reflective of the standards we strive to maintain. We also regret that your interaction with our staff did not feel accommodating. We understand how upsetting this must have been and appreciate you bringing these concerns to our attention. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
5.0分
其他
it was very apartment like setting then it was playing and I had no problem with the staff with my request
1.0分
其他
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They're not very respectable they talk to you like you're not spending your money with them they're very rude some of the staff I definitely would not recommend this to anyone
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酒店回复: Dear Michael, Thank you for taking the time to share your review with us. We’re very sorry to hear about the interactions you experienced with our staff. The level of service you described does not reflect the standards we strive to maintain, and we understand how frustrating this must have been for you. We take your feedback very seriously and are reviewing it with our team to help prevent similar concerns in the future. We sincerely apologize for your experience and hope you will give us another opportunity to provide the exceptional hospitality you deserve on every stay.Sincerely,Hotel Management
2.0分
商务出差
The hallway smelled like a laundromat, the elevator smelled like an ashtray, the room smelled like stale food and bad curry.
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酒店回复: Dear Jeremy, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with our common areas and guest rooms, as well as any oversight on our part. Maintaining a fresh and comfortable environment for our guests is very important to us, and we regret that we fell short in this instance. Your feedback has been shared with our team so we can address these concerns promptly and improve the overall experience. We hope you will consider giving us another opportunity in the future to provide a more pleasant stay.Sincerely,Hotel Management
设施需要更新，床底下也需要彻底吸尘。家具没有被搬出来清扫后面和下面的灰尘。
When I checked in I was placed on the 3rd floor, so I asked which way is the elevator? He said, oh it's broke, needless to say I was VERY unhappy. I had to carry multiple bags and items up 3 flights of stairs and I am 60 yrs old. If it doesn't work, it needs to be put on their website. It was down for the entire week that I was there and I doubt that's it's been fixed. I am still pissed when think about it!!
Yes, the room was spotless and clean and it felt rich like it was like moving in a little apartment and I loved it 😁
The man at the front desk was beyond rude. I had until noon to post for another night. He called me at 1150 stating i needed to leave or he was calling the police. He was a grade a a$$hole.
It was okay for an overnight stay and a get away. Very friendly and helpful staff. Outdated a bit
The entire hotel felt dark and somewhat unsafe. There was a persistent smell of cigarette smoke throughout the property, and upon entering my room, I immediately noticed a strong odor of urine. Overall, it was a very unpleasant experience.
Whole hotel reeked of ****, and had a dirty feel to the air. Outlets were pulled out of the walls in the room. Walls looked like they had things thrown at them because the drywall was damaged in multiple places. The sink and vanity were dirty. Bed was hard as a rock, the room felt damp, and the breakfast was dismal at best. We booked the room for 10 days as a fall back in case our house wasn't finished by the date we had to be out of our current place. We only ended up needing the room for one night, and the staff and manager were extremely rude, refused to check us out, regardless of the change in our living situation. Not to mention the theft of $600 for them refusing to refund the 9 unused days. This is absolutely ridiculous, and unprofessional. Would NOT recommend them at all.
it was very apartment like setting then it was playing and I had no problem with the staff with my request
They're not very respectable they talk to you like you're not spending your money with them they're very rude some of the staff I definitely would not recommend this to anyone
The hallway smelled like a laundromat, the elevator smelled like an ashtray, the room smelled like stale food and bad curry.